essages BadNews Messages BadNews Messages BadNews Messages Goals in Communicating Bad News Examples Planning Replying Announcing ID: 209872
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Bad-News M
essagesSlide2
Bad-News MessagesSlide3
Bad-News MessagesSlide4
Bad-News MessagesSlide5
Goals in Communicating Bad News
Examples
|
Planning
| Replying | Announcing
YURI ARCURS/FOTOLIASlide6
Planning a Bad-News Message
Examples
|
Planning
| Replying | AnnouncingSlide7
Communication Model
Examples
|
Planning
| Replying | AnnouncingSlide8
Planning a Bad-News Message
Examples
|
Planning
| Replying | AnnouncingSlide9
Organizing Bad-News Messages
Examples
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Planning
| Replying | Announcing
Questions to consider when organizing your messageSlide10
A Continuum Approach
Examples
|
Planning
| Replying | Announcing
Organize your message somewhere along
a direct-indirect continuum.
Direct
Plan
Indirect
PlanSlide11
How to Use the Direct Plan
Examples
|
Planning
| Replying | AnnouncingSlide12
Opening Buffer Statements
What is the goal of a buffer statement in a bad-news message?
To
establish or strengthen the reader-writer
relationship
To apologize for the bad
news
To summarize the bad
news
To hint at the bad
news
Examples
|
Planning
| Replying | AnnouncingSlide13
Opening Buffer Statements
What is the goal of a buffer statement in a bad-news message?
To
establish or strengthen the reader-writer
relationship
To apologize for the bad
news
To summarize the bad
news
To hint at the bad
news
Examples
|
Planning
| Replying | AnnouncingSlide14
Justifying Your Decision
Examples
|
Planning
| Replying | AnnouncingSlide15
Giving the Bad News
Examples
|
Planning
| Replying | AnnouncingSlide16
Closing on a Pleasant Note
Examples
|
Planning
| Replying | AnnouncingSlide17
Bad-News MessagesSlide18
Rejecting an Idea
Think about a time when you presented an idea that was not accepted. How did the person respond? How did you feel?
Examples
|
Planning |
Replying
| Announcing
HASLOO GROUP PRODUCTION STUDIO/SHUTTERSTOCKSlide19
Refusing a Customer Request
Examples
|
Planning |
Replying
| AnnouncingSlide20
Bad-News MessagesSlide21
Bad News about Normal Operations
Examples
|
Planning | Replying |
Announcing