PPT-Difficult Patients:

Exploring the Patient Perspective Caitlin Regner BS student researcher Jennifer Edgoose MDMPH Principal Investigator Jenniferedgoosefammedwiscedu Wisconsin Research amp Education Network. As a man sometimes it is difficult to talk about our emotions We often expect ourselves and others to just get on with it However there are things you can do to get through tough times and you dont have to go through it alone The most important thin Dealing With Difficult Customers. Objectives. Discuss steps to take when encountering difficult customers. Identify the difficult customers. Aggressive . Passive . Identify reasons that customers are difficult. Presented By. Steven Riccobono and . Kathleen . Caggiano-Siino. Todays Take Away. You will learn about:. Are they a . Bully. . or . Difficult. Personality?. Difficult Personality Types. How to cope with the difficult personality types.. Managing the difficult . child. Managing the difficult . boss. Managing the difficult . Physical Therapist. Managing the difficult . (fill in the blank). Stan Bennett MS, OTR/L. CDR USPHS. Therapist Category Day. Advanced Managerial Communication. Today’s agenda. Why People Get . Hostile. Effective Listening . Skills. Dealing with Difficult . Questions. Dealing with Difficult Questioners . Delivering Effective Responses. . The . Attacker. The Fault . Finder. The Two-Faced. The Constant Complainer. The Cold Shoulder. The Time Bomb. The Yes Person. The NO Person. Do any of these sounds familiar????. There are many different “types” of difficult people!. Learning . Objectives. To gain an understanding of the benefits of . active listening. Practice conflict resolution based on real scenarios. Learn from our most difficult customers. Discuss effective methods of follow up. MA Act Early Fall Summit. October 12, 2017. Sara Oh Neville. , MD. Joan Kelly Rafferty, OTR/L. Joan Kelly Rafferty, OTR/L. Sara Oh Neville, MD. Participants. Welcome and Introductions. Cell Phones Silenced. Jennifer Woods and Beckie Morris. Government. Business. Health. Luxury Sports Car. Family Wagon. Something that will go thru MUD. Smart Car. No kids- Love it. No kids- someday. Kids- Yes. Grandkids- Yes please, Already there. . Employee Assistance Program. Usually ingrained and inflexible . Is frequently learned, repeated, patterned behavior. Matter of perception. Often a defense for fear, feeling out of control, feeling disrespected. During a meal, have you ever noticed someone. Coughing?. Choking?. Gurgling?. Clearing their throat?. Chewing slower than normal?. Reporting chest pain?. Regurgitating their food?. These are all signs and symptoms of dysphagia!. Customer Service – Dealing With Difficult Customers Objectives Discuss steps to take when encountering difficult customers Identify the difficult customers Aggressive Passive Identify reasons that customers are difficult How to Discuss What Matters MostA High-Level Summary of the Book byStone Patton and HeenOffice of Human ResourcesThe Ohio State University1590 N High St Suite 300Columbus OH 43201-21902Ingredients ofD Leesa Morrow, PhD, JD, LP. Difficult patients are often…. Noncompliant with treatment. Unresponsive to treatment. Passive-aggressive, which means that they are both dependent and hostile. Self-destructive.