PPT-After reading this chapter, you should be able to:

Identify and describe the history ages of change and current status of guest service in the US Identify the uses of various reasons why guests may not outwardly complain Identify and explain the reasoning behind why guests share their poor experiences with others. An eligible beneficiary could have only one ABLE account which must be established in the state in which he resides or in a state that provides ABLE account services for his home state An ABLE account may not r eceive annual contributi ons exceeding Understand the primary types of beers.. Understand and identify different liquors and their use in cocktail service.. Identify and describe different wines and their service.. Understand the idea and flavor profiles of basic liqueurs.. Understand inventory from a business perspective.. Define inventory from an accounting perspective.. Identify which inventory items should be included in ending inventory.. Identify the effects of inventory errors on the financial statements and adjust for them.. Understand . the importance of income taxes from a business perspective.. Explain . the difference between accounting income and taxable income, and calculate . taxable income . and current income taxes.. Understand . why earnings per share (EPS) is an important number.. Understand . when and how earnings per share must be presented, including related disclosures.. Calculate . earnings per share for companies with a simple capital structure.. Understand cash and accounts receivable from a business perspective.. Define financial assets, and identify items that are considered cash and cash equivalents and how they are reported.. Define receivables and identify the different types of receivables from an accounting perspective.. Understand . the importance of disclosure from a business perspective.. Review . the full disclosure principle and describe problems of implementation.. Explain . the use of accounting policy notes in financial statement preparation.. :. Define the dynamics of tourism, as they relate to service, in an in-depth manner.. Identify and describe types of travel and the specific wants and service needs of the travelers in the segments.. Understand . the importance of intangible assets and goodwill from a business perspective.. Define and describe the characteristics of intangible assets.. Identify and apply the recognition and measurement requirements for purchased intangible assets.. Claim:0isnitelysatisable.Proof:ConsideranitesubsetofXof0.SinceXisnite,andkk+1forallk2N,thereexistsanitej2N,suchthatXSji=0i=j.Sincejisnitelysatisable,thereforeXissatisable. Now,bytheco :. Contrast the expectations of guests and staff.. Explain and apply the concept of Red Flags.. Identify and assess the contradictions behind the premise “the guest is always right.”. Identify and apply the five steps to resolve guest issues utilizing the G.U.E.S.T. method.. Understand . the importance of non-financial and current liabilities from a business perspective.. Define . liabilities, distinguish financial liabilities from other liabilities, and identify how . they . to:. Recognize and understand terminology common to the guest service experience.. Describe the common procedures for checking in and checking out a guest.. Identify and describe common guest service issues and provide solutions for resolving them.. RED HOT ROOTS LESSON 44 ABLE, IBLE, IL, ILE ABLE, IBLE ABLE, CAN DO ENJOYABLE IL, ILE CAPABLE OF BEING, FRAGILE LIKE SUFFIXES AND MEANINGS (ADJ) POLITE AND RESPECTFUL; ACTING WITH COURTESY AND CIVILITY