Head of the Safety Unit - PDF document

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1 Tony Licu Head of the Safety Unit EUROCO
Tony Licu Head of the Safety Unit EUROCONTROL antonio.licu@eurocontrol.int European Rail Safety Summit – May 2018 - Dubrovnik      2 Image: Howard Lake http:// flic.kr /p/9rxkoD

2 European Rail Safety Summit – May 201
European Rail Safety Summit – May 2018 - Dubrovnik Perspectives on safety culture Views from the inside 3 European Rail Safety Summit – May 2018 - Dubrovnik Safety Culture Survey Launch DFS

3 4 As a controller, you are uncomfortable
4 As a controller, you are uncomfortable with the safety implications of evolving local practices. Your colleagues are happy with how things are. Do you raise the issue? European Rail Safety Summit

4 – May 2018 - Dubrovnik Safety Cultu
– May 2018 - Dubrovnik Safety Culture Survey Launch DFS 5 As an engineer, you are under time pressure to make a system work. Some engineers use a workaround, but this has not been formally eva

5 luated. Do you use the workaround? Imag
luated. Do you use the workaround? Image: Luke CC BY - SA 2.0 http:// flic.kr / ps / Akouh European Rail Safety Summit – May 2018 - Dubrovnik As supervisor, you know that staff do not have time

6 to read all of the new electronic brie
to read all of the new electronic briefing material. Management are pleased with the newly installed briefing system. Do you try to resolve the issue? European Rail Safety Summit – May 2018 -

7 Dubrovnik As an account administrator,
Dubrovnik As an account administrator, you are responsible for paying invoices for airspace map updates. But you are short of time before the holidays. Do you leave payment until your return? Imag

8 e: Quinn Dombrowski CC BY - SA 2.0 http
e: Quinn Dombrowski CC BY - SA 2.0 http:// flic.kr / ps /P87C3 European Rail Safety Summit – May 2018 - Dubrovnik As a manager, you are under intense pressure to increase cost - efficiency to h

9 it a performance target. You are concern
it a performance target. You are concerned about emerging safety implications. How do you respond? Image: john.trif CC BY - NC - ND 2.0 http:// flic.kr / ps / NuQWo European Rail Safety Summit –

10 May 2018 - Dubrovnik Safety Culture Su
May 2018 - Dubrovnik Safety Culture Survey Launch DFS 9 Different perspectives Different pressures Image: Navair © All rights reserved Image: Naviair © All rights reserved Image: NASA Goddard Sp

11 ace Flight Center CC BY 2.0 http:// fl
ace Flight Center CC BY 2.0 http:// flic.kr /p/9CCbpi European Rail Safety Summit – May 2018 - Dubrovnik Safety Culture in Context Why it is important & What it is 10 European Rail Safety Sum

12 mit – May 2018 - Dubrovnik The safet
mit – May 2018 - Dubrovnik The safety culture of an organisation is the product of individual and group values, attitudes, competencies and patterns of behaviour that determine commitment to,

13 and the style and proficiency of, an
and the style and proficiency of, an organisation’s health and safety management’ Advisory Committee for Safety on Nuclear Installations (H SC, 1993, p. 23) Image: Deutsche Flugsicherung

14 GmbH © All rights reserved SAFETY OUTCO
GmbH © All rights reserved SAFETY OUTCOME What is SAID What is DONE What is BELIEVED What is VALUED What is the real priority of safety? How do we really think? How do we really do things?

15 European Rail Safety Summit – May 201
European Rail Safety Summit – May 2018 - Dubrovnik culture eats strategy for breakfast Peter Drucker Image: Stuart Boreham CC BY - NC - ND http:// flic.kr / ps /X6qwL European Rail Safety S

16 ummit – May 2018 - Dubrovnik culture
ummit – May 2018 - Dubrovnik culture eats management for breakfast safety safety Image: Vincentian t CC BY - NC - SA http:// flic.kr / ps /2rxj4f European Rail Safety Summit – May 2018

17 - Dubrovnik safety management system
- Dubrovnik safety management system safety culture safety regulation commitment control & competence compliance Image: Steven Shorrock CC BY - NC - SA 2.0 http:// flic.kr /p/ hWySYn Europea

18 n Rail Safety Summit – May 2018 - Du
n Rail Safety Summit – May 2018 - Dubrovnik organisational culture national culture professional culture safety culture Reporting & Learning Involvement in safety Management commitment to

19 safety Image: Steven Shorrock CC BY -
safety Image: Steven Shorrock CC BY - NC - SA 2.0 http:// flic.kr /p/ hWySYn European Rail Safety Summit – May 2018 - Dubrovnik 16 European Rail Safety Summit – May 2018 - Dubrovnik Focus

20 1. Operational & Organisational Safety
1. Operational & Organisational Safety 2. All staff groups 3. Strengths/Assets & Needs 4. Work - as - Done vs Work - as - Imagined European Rail Safety Summit – May 2018 - Dubrovnik Key 2+ EUR

21 OCONTROL SC Surveys 1 EUROCONTROL SC Sur
OCONTROL SC Surveys 1 EUROCONTROL SC Survey Alternative SC Surveys Unknown European Rail Safety Summit – May 2018 - Dubrovnik 20 Procedures & Training Resources Just culture, Reporting & Investi

22 gation Communication & Learning Collabo
gation Communication & Learning Collaboration Management Commitment to Safety Colleague Commitment to Safety Risk handling EUROCONTROL Safety Culture Factors European Rail Safety Summit – Ma

23 y 2018 - Dubrovnik 21 European Rail Saf
y 2018 - Dubrovnik 21 European Rail Safety Summit – May 2018 - Dubrovnik 22 Culture Killers Perverse incentives & arbitrary targets Silos & group conflict Senseless process Fear & blame Inc

24 onsistency & breach of trust Image: gon
onsistency & breach of trust Image: gonzales2010 CC BY - NC - SA 2.0 http:// flic.kr / ps /2v3T11 European Rail Safety Summit – May 2018 - Dubrovnik How is work - as - done understood beyond t

25 he front - line? Image: Steve Bowbri
he front - line? Image: Steve Bowbrick CC BY - NC - SA 2.0 http:// flic.kr / ps / aYUhjFR European Rail Safety Summit – May 2018 - Dubrovnik Do field experts help design the work? European

26 Rail Safety Summit – May 2018 - Dub
Rail Safety Summit – May 2018 - Dubrovnik Conflict & Competition How well are information flows working? Image: Steven Shorrock CC BY - NC - SA 2.0 http:// flic.kr /p/ auEMVH European Rail

27 Safety Summit – May 2018 - Dubrovnik
Safety Summit – May 2018 - Dubrovnik How diverse are safety data sources? Image: K evin D ooley CC BY 2.0 http:// flic.kr / ps / ckUwu European Rail Safety Summit – May 2018 - Dubrovnik P

28 hoto credit: Johnson Cameraface CC BY -
hoto credit: Johnson Cameraface CC BY - NC - SA 2.0 http :// flic.kr /p/ aaLgwp Where are the boundaries of organisational learning? European Rail Safety Summit – May 2018 - Dubrovnik Does

29 innovation extend to safety? Photo cr
innovation extend to safety? Photo credit: Chuck Coker CC BY - ND 2.0 http:// flic.kr / ps /r6G6t European Rail Safety Summit – May 2018 - Dubrovnik Do organisational goals reinforce wante

30 d behaviours? Photo credit: Derek Gav
d behaviours? Photo credit: Derek Gavey CC BY 2.0 http:// flic.kr / ps /FV7Mo European Rail Safety Summit – May 2018 - Dubrovnik 30 European Rail Safety Summit – May 2018 - Dubrovnik Fre

31 e Download at www.skybrary.aero or ww
e Download at www.skybrary.aero or www.bit.ly/safetycards European Rail Safety Summit – May 2018 - Dubrovnik 32 Thankyou! Tony Licu antonio.licu@eurocontrol.int European Rail Safety Summit â