AZNet II Steering Committee - PowerPoint Presentation

AZNet II Steering Committee October 2, 2017 AZNet II Steering Committee

10/2/2017 AZNet II Steering Committee 2 AZNet II Steering Committee Agenda Welcome and Introductions Presentations WebEx – Marcy Fleming Adobe - Heather Woodard Informational Items Program Measurements – Paul Biedler AZNet II 2017 DR Testing – Angel Bingham Round Table and Adjournment

Welcome and Introductions 10/2/2017 AZNet II Steering Committee 3

WebEx Accounts by Agency 10/2/2017 AZNet II Steering Committee 4

WebEx Overview Next Steps : Bulk Request Expired – Need to submit individual requests Close Current Web/Audio Conferencing Tool Accounts for Cost Savings 10/2/2017 AZNet II Steering Committee 5 Resources on the ASET Web Site : FAQ WebEx Tips and Quick Reference Guide Comprehensive WebEx User Guide

Adobe 10/2/2017 AZNet II Steering Committee 6 Adobe Survey Results: Overall survey satisfaction with Adobe ranked 80% 77 Agencies responded to the survey out of 129 Survey Feedback Stats: 58% of feedback stated how happy they are with the Adobe products and program 19% of feedback stated they want/need Adobe training 16% of feedback stated they want more communication on the products and program 10% of feedback stated they were unhappy with the products or program Adobe Survey Intro: We have began Year 3 of our Adobe Creative Cloud Enterprise Agreement ASET sent out a survey on Adobe software August 24th to receive feedback

Adobe Continued 10/2/2017 AZNet II Steering Committee 7 Next Steps: We are re-negotiating price and products based on the survey results. We will be communicating all Adobe agreement information within FY18 before we sign the next agreement. Things we are considering: What’s important to each User/Agency/Division and incorporating it into the next EA. Ways to gain more costs savings in the next agreement. In addition we are working with Adobe to schedule on-site training sessions and web-based training on specific State user needs, as an example Adobe e-Signature. Any additional information please contact Managed Services Team, Email: ASET_ManagedSvs@azdoa.gov

10/2/2017 AZNet II Steering Committee 8 “ Please renew this contract !” Office of Tourism “Adobe Acrobat DC is perfect for going paperless. Signing, adding or removing pages, editing in the program, making forms fillable, etc.” Arizona Department of Gaming, Racing Division “Having this license makes it so much easier than each BU having to purchase and maintain their own licensing as well as the load it takes off of the support personnel in having to track down licensing information when installing, configuring, etc., Much better than the old days.” Commission for the Deaf and the Hard of Hearing, FSU “With legislation passing e-signature allowed, ADOBE and all its perks, this is a need & we will be using it daily.” Arizona Department of Administration, SPO “Great product and thank you for expanding it across the organization!” Arizona Department of Administration, Benefits Services Division “Acrobat Pro is critical to our jobs. Creative Cloud apps have become the new standard for report-making in our area.” Arizona Department of Health Services, Public Health Preparedness “The Adobe products have provided an opportunity to expand the how we develop materials for multiple audiences. We have also been able to create standardized templates so our offices can quickly develop reports and other documents that also follow the existing brand standards for the agency. It has truly been a benefit to have access to these tools! A huge thank you to everyone involved with procuring these programs for agency use!” Arizona Department of Health Services, Preparedness/Bureau of Epidemiology and Disease Control “Keep the Enterprise solutions coming!” Arizona Registrar of Contractors, Exec “Products are essential for business functions.” Arizona Criminal Justice Commission, Statistical Analysis Center Adobe Feedback Highlights

Trending Ticket Data (Updated Monthly) 10/2/2017 AZNet II Steering Committee 9

Trending Ticket Data (Updated Monthly) 10/2/2017 AZNet II Steering Committee 10

Trending Ticket Data (Updated Monthly) 10/2/2017 AZNet II Steering Committee 11

2017 DR Testing Schedules SECURITY DATA VOICE All documents can be found at: https://mycenturylinkonline.net/AZNetII/Disaster%20Recovery/Forms/AllItems.aspx SharePoint  Disaster Recovery  DR 2017 Data Core & Data Center PE Failover December 09, 2017 8:00am to 5:00pm December 02, 2017 8:00am to 2:00pm Enterprise Core UCCE Core October 28, 2017 November 04, 2017 5:00am to 5:00pm 8:00am to 5:00pm 10/2/2017 AZNet II Oversight Committee 12 Core Network Circuit Redundancy Fiber Failover Internet Carrier VPN Firewall/IPS Voice Core Equipment Call Center Failover

Round Table 10/2/2017 AZNet II Steering Committee 13