Financial Management Services (FMS)

Financial Management Services (FMS) Financial Management Services (FMS) - Start

2018-11-21 2K 2 0 0

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Financial Management Services. Mission. : . FMS is a proactive, cost-effective organization providing value-added financial management services, expertise, and consultation to Federal agencies to generate efficiencies for the benefit of the taxpayer. ID: 731584 Download Presentation

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Financial Management Services (FMS)




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Presentations text content in Financial Management Services (FMS)

Slide1

Financial Management Services (FMS)

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Financial Management Services

Mission

: FMS is a proactive, cost-effective organization providing value-added financial management services, expertise, and consultation to Federal agencies to generate efficiencies for the benefit of the taxpayer

Vision and Values:

Customer Service

Comprehensively and proactively operate in a

customer-centric manner

Business Value

Enhance services to

add value and drive efficiency and effectiveness of internal operations

Stability & Control

Reduce risk to the business and customers through

consistent and stable business processes and systems performance

Cost Efficiency & Scalability

Drive

efficiency in resource allocation to promote scalability, economies of scale and leverage

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Customer Service

Enhanced the ServiceNow tool

Includes SDLC and project tracking capabilitiesEnhanced reports to better categorize incidentsMatured our Project Management MethodologyDeveloped the Project Initiation Form (PIF)Developed the Project Closeout FromCustomer Account ManagersFMS Customer Service SurveyFMS Capacity Plan and WorkplanFMMI Portal RedesignFMT

FMS Annual Customer Survey Category

 

% Improvement from FY 2017 Survey compared to FY 2015

1. Overall satisfaction with FMS Services

10.2%

2. Overall satisfaction with FMS customer service and responsiveness

8.4%3. Overall FMMI year-end close process10.2%

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Business Value

Process Improvement Projects

Reduce CostIncrease EfficiencyIncrease the Quality to the CustomerCentralized source of financial and grants expertiseAllows each agency to focus on their missionGreater standardization of data for better transparencyCentralized system providing auditable financial resultsProvide financial and grants guidance and consultation to agencies

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Stability & Control

Mean Time between failures compared to FY17

FY17 – 21 daysFY18 – 42 days Mean Time between repair compared to FY17 FY17 – 4.5 hour FY18 – 2.27 hours

Structured Release Schedules for all productsCapacity Plan and Work PlanMigrating to a higher availability data center5

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Cost Efficiency and Scalability

Single Financial System for USDA

Reduces Overall Cost:LicenseIT EquipmentSupport StaffStandardized financial proceduresSingle source of data for centralized reportingNew Cloud Support ContractEnhanced data center functionalityCLIN structure to accommodate growth

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FMMI Production Uptime

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FMS Work Plan

Determining the actual capacity of FMS

Per divisionFunctional tasksFTE hoursDetermining the Workload for FMSDeveloped a Work PlanProposed the initial priorityPresented to the CFO-Council Presented to FMS CustomersCapacity = Workload

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QUESTIONS?

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