Presentations text content in Financial Management Services (FMS)
Slide1
Financial Management Services (FMS)
Slide2Financial Management Services
Mission
: FMS is a proactive, cost-effective organization providing value-added financial management services, expertise, and consultation to Federal agencies to generate efficiencies for the benefit of the taxpayer
Vision and Values:
Customer Service
Comprehensively and proactively operate in a
customer-centric manner
Business Value
Enhance services to
add value and drive efficiency and effectiveness of internal operations
Stability & Control
Reduce risk to the business and customers through
consistent and stable business processes and systems performance
Cost Efficiency & Scalability
Drive
efficiency in resource allocation to promote scalability, economies of scale and leverage
2
Slide3Customer Service
Enhanced the ServiceNow tool
Includes SDLC and project tracking capabilitiesEnhanced reports to better categorize incidentsMatured our Project Management MethodologyDeveloped the Project Initiation Form (PIF)Developed the Project Closeout FromCustomer Account ManagersFMS Customer Service SurveyFMS Capacity Plan and WorkplanFMMI Portal RedesignFMT
FMS Annual Customer Survey Category
% Improvement from FY 2017 Survey compared to FY 2015
1. Overall satisfaction with FMS Services
10.2%
2. Overall satisfaction with FMS customer service and responsiveness
8.4%3. Overall FMMI year-end close process10.2%
3
Slide4Business Value
Process Improvement Projects
Reduce CostIncrease EfficiencyIncrease the Quality to the CustomerCentralized source of financial and grants expertiseAllows each agency to focus on their missionGreater standardization of data for better transparencyCentralized system providing auditable financial resultsProvide financial and grants guidance and consultation to agencies
4
Slide5Stability & Control
Mean Time between failures compared to FY17
FY17 – 21 daysFY18 – 42 days Mean Time between repair compared to FY17 FY17 – 4.5 hour FY18 – 2.27 hours
Structured Release Schedules for all productsCapacity Plan and Work PlanMigrating to a higher availability data center5
Slide6Cost Efficiency and Scalability
Single Financial System for USDA
Reduces Overall Cost:LicenseIT EquipmentSupport StaffStandardized financial proceduresSingle source of data for centralized reportingNew Cloud Support ContractEnhanced data center functionalityCLIN structure to accommodate growth
6
Slide7FMMI Production Uptime
7
Slide8FMS Work Plan
Determining the actual capacity of FMS
Per divisionFunctional tasksFTE hoursDetermining the Workload for FMSDeveloped a Work PlanProposed the initial priorityPresented to the CFO-Council Presented to FMS CustomersCapacity = Workload
8
Slide9QUESTIONS?
9
Financial Management Services (FMS)
Download Presentation - The PPT/PDF document "Financial Management Services (FMS)" is the property of its rightful owner. Permission is granted to download and print the materials on this web site for personal, non-commercial use only, and to display it on your personal computer provided you do not modify the materials and that you retain all copyright notices contained in the materials. By downloading content from our website, you accept the terms of this agreement.