Quality and Content in Repair Firm Reports Laura Pung Wheaton World Wide Moving Bekins Van Lines Gayle Whitton Planes Moving and Storage Inc Shannon BitzWheaton World Wide MovingBekins ID: 652913
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Slide1
CPPC 2012 Spring Workshop
Quality and Content in Repair Firm Reports Slide2
Laura
Pung
, Wheaton World Wide Moving |Bekins Van LinesGayle Whitton, Planes Moving and Storage, IncShannon Bitz,Wheaton World Wide Moving|Bekins Van Lines
Panel Slide3
-What information do the repair firms need prior to going out to the customers residence?
What do you need?Slide4
-Detailed description of the damage inspected
-Provide the repair cost for an item even if it can potentially be denied
Repairable ItemsSlide5
-What is a reasonable cost for digital photos?
-Provide a picture of the entire piece and the specific area damaged
Digital Photos Slide6
ExampleSlide7
-Obtain estimate if needed to support the claim
-Advise the adjuster if there is going to be an additional fee
3rd Party EstimateSlide8
-Provide the carrier with a detailed description of the damage
-If the damage is deniable please describe why
Non Repairable ItemsSlide9
-Make, model, size, serial # and a description of the damage
-What is a replacement of like, kind and quality
ElectronicsSlide10
ExampleSlide11
-“Fresh Damage” not “Transit Related Damage”
-Provide personal information observed as a side note and not on the inspection report.
WordingSlide12
Thank You!!!!