CPPC 2012 Spring Workshop - PowerPoint Presentation

CPPC 2012 Spring Workshop
CPPC 2012 Spring Workshop

CPPC 2012 Spring Workshop - Description

Quality and Content in Repair Firm Reports Laura Pung Wheaton World Wide Moving Bekins Van Lines Gayle Whitton Planes Moving and Storage Inc Shannon BitzWheaton World Wide MovingBekins ID: 652913 Download Presentation


provide damage description moving damage provide moving description repair wide information cost repairable damage

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CPPC 2012 Spring Workshop

Quality and Content in Repair Firm Reports Slide2



, Wheaton World Wide Moving |Bekins Van LinesGayle Whitton, Planes Moving and Storage, IncShannon Bitz,Wheaton World Wide Moving|Bekins Van Lines

Panel Slide3

-What information do the repair firms need prior to going out to the customers residence?

What do you need?Slide4

-Detailed description of the damage inspected

-Provide the repair cost for an item even if it can potentially be denied

Repairable ItemsSlide5

-What is a reasonable cost for digital photos?

-Provide a picture of the entire piece and the specific area damaged

Digital Photos Slide6


-Obtain estimate if needed to support the claim

-Advise the adjuster if there is going to be an additional fee

3rd Party EstimateSlide8

-Provide the carrier with a detailed description of the damage

-If the damage is deniable please describe why

Non Repairable ItemsSlide9

-Make, model, size, serial # and a description of the damage

-What is a replacement of like, kind and quality



-“Fresh Damage” not “Transit Related Damage”

-Provide personal information observed as a side note and not on the inspection report.


Thank You!!!!

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