CPPC 2012 Spring Workshop - PowerPoint Presentation

Presentation on theme: "CPPC 2012 Spring Workshop"— Presentation transcript

Slide1

CPPC 2012 Spring Workshop

Quality and Content in Repair Firm Reports Slide2

Laura

Pung

, Wheaton World Wide Moving |Bekins Van LinesGayle Whitton, Planes Moving and Storage, IncShannon Bitz,Wheaton World Wide Moving|Bekins Van Lines

Panel Slide3

-What information do the repair firms need prior to going out to the customers residence?

What do you need?Slide4

-Detailed description of the damage inspected

-Provide the repair cost for an item even if it can potentially be denied

Repairable ItemsSlide5

-What is a reasonable cost for digital photos?

-Provide a picture of the entire piece and the specific area damaged

Digital Photos Slide6

ExampleSlide7

-Obtain estimate if needed to support the claim

-Advise the adjuster if there is going to be an additional fee

3rd Party EstimateSlide8

-Provide the carrier with a detailed description of the damage

-If the damage is deniable please describe why

Non Repairable ItemsSlide9

-Make, model, size, serial # and a description of the damage

-What is a replacement of like, kind and quality

ElectronicsSlide10

ExampleSlide11

-“Fresh Damage” not “Transit Related Damage”

-Provide personal information observed as a side note and not on the inspection report.

WordingSlide12

Thank You!!!!