x0000x0000US Department of Homeland Security Cybersecurity Infrastru - PDF document

1 ��U.S. Department of Homel
��U.S. Department of Homeland Security Cybersecurity & Infrastructure Security AgencyOffice of the DirectorWashington, DC 20528 , 2020 ADVISORY MEM FROM: Christopher C. KrebsDirectorCybersecurity and Infrastructure Security Agency(CISA) the Nationcomestogether slow the spreadCOVID The Cybersecurity and Infrastructure Security Agency (CISA) executes the Secretary ofHomeland Security’s authorities to secure critical infrastructure. Consistent with these Thislist advisory nature.not, nor should The and public works. State, local, tribal, and territorial governments are responsible for implementing and executing response activities, including decisions about access and reentry, in their communities, while the Federal Government is in a supporting role. Officials should use their own judgment in issuing implementation directives and guidance. Similarly, while adhering to relevant public health guidance, critical infrastructure owners and operators are expected to use their own judgement on issues of the prioritization of business processes and workforce allocation to best ensure continuity of the essential goods and services they support. All decisions should appropriately balance public safety, the health and safety of the workforce,and the continued delivery of essential critical infrastructure services and functions. While this advisory list is meant to help public officials and employers identify essential work functions, it allows for the reality that some workers engaged in activity determined to be essential may be unable to perform those functions because of healthrelated concerns. CISA will continue to work with our partners in the critical infrastructure community to update this advisory list if necessary as the Nation’s response to COVID-19 evolves. Should you have questions about this list, please contact CISA at CISA.CAT@cisa.dhs.gov . Attachment: “Guidance on the Essential Critical Infrastructure Workforce: Ensuring Community -19 Response Version Essential Critical Infrastructure Workforce CONNECTWITHwww.cisa.govFormoreinformation, emailCISA.CAT@cisa.dhs.gov Facebook.com/CISA Linkedin.com/company/cybersecurityandinfrastructuresecurityagency @CISAgov | @cyber | @uscert_gov GuidancetheEssentialCriticalInfrastructureWorkforce: Ensuring CommunityandNationalResilienceCOVID-19 ResponseVersion 3 (April 17, 2020) THE IMPORTANCE OF ESSENTIAL CRITICAL INFRASTRUCTURE WORKERS FunctioningcriticalinfrastructureisimperativeduringtheresponsetotheCOVIDemergencyforbothpublichealthand safetywellcommunitywellbeing.Certaincriticalinfrastructureindustrieshave a specialresponsibilitythesetimestocontinueoperations.Thisadvisoryguidance and accompanyinglistare intended tosupportstate,local,tribal,territorial and industrypartnersinidentifyingthecriticalinfrastructuresectors and theessentialworkersneededtomaintaintheservices and functions Americansdependondaily an

2 d thatneedtoabletooperateresilientlyduri
d thatneedtoabletooperateresilientlyduringtheCOVIDpandemicresponse.Thisdocumentgivesadvisoryguidanceon defining essentialcriticalinfrastructureworkers.Promotingtheabilityofsuchworkerstocontinue to workduringperiodsofcommunityrestriction,accessmanagement,socialdistancing,orclosureorders/directivesiscrucialtocommunityresilience and continuityofessentialfunctions. Theterm“workers”usedinthisguidanceisintendedtoapply to bothemployees and contractorsperformingthedescribedfunctions. CISAwillcontinuallysolicit and acceptfeedbackonthelist and willevolvethelistinresponsetostakeholderfeedback.willalsouseourvariousstakeholderengagementmechanismstoworkwithpartnersonhowtheyareusingthislistand sharethoselessonslearned and bestpracticesbroadly.FeedbackcansenttoCISA.CAT@CISA.DHS.GOV . CONSIDERATIONS FOR GOVERNMENT AND BUSINESS Thislistwasdevelopedinconsultationwithfederal agency partners,industryexperts, and State and localofficials, and isbasedonseveralkeyprinciples:ResponseeffortstotheCOVIDpandemicarelocallyexecuted,statemanaged, and federallysupportedEveryoneshouldfollowguidancefromthe Centersfor Disease Control and Prevention (CDC), wellstateand localgovernmentofficials,regardingstrategiestolimitdiseasespread.EmployersmustcomplywithapplicableOccupationalSafety and HealthAdministration(OSHA)requirementsforprotectingcriticalinfrastructureworkerswhoremainonorreturntothejobduringtheCOVIDpandemic.Asthenationreliesontheseworkers to protectpublichealth,safety, and communitywellbeing,theymustprotectedfromexposureto and infectionwiththevirusthattheycancontinuetocarryout EssentialCriticalInfrastructureWorkforce CONNECTWITHwww.cisa.govFormoreinformation, emailCISA.CAT@cisa.dhs.gov Facebook.com/CISA Linkedin.com/company/cybersecurityandinfrastructuresecurityagency @CISAgov | @cyber | @uscert_gov theirresponsibilities.OSHAhasguidance and enforcementinformationforworkplaceswww.osha.gov/coronavirus . Businesses and governmentagenciesmaycontinuetoimplementorganizationspecificmeasures,whichprotecttheworkforcewhilemeetingmissionneedsWorkersshouldencouragedtoworkremotelywhenpossible and focusoncorebusinessactivities.- person,nonmandatoryactivitiesshoulddelayeduntiltheresumptionofnormaloperations.Whencontinuousremoteworkisnotpossible,businessesshouldenliststrategiestoreducethelikelihoodofspreadingthedisease.Thisincludes,butisnotlimitedto,physicallyseparatingstaff, staggeringworkshifthoursordays, and othersocialdistancingmeasures.WhiletheCDCrecommendsthateveryonewear a clothfacevertocontainrespiratorydropletswhenaroundothers,criticalinfrastructureemployersmustconsiderhowbesttoimplementthispublichealthrecommendationforsourcecontrolintheworkplace.Forexample,mployersmayprovidedisposablefacemasks(e.surgicalmasks)insteadofclothfacecoveringswhenworkerswouldneedtowearmasksforextendedperiodsoftime(e.g.,thedurationof a workshift)orwhileperformingtasksinwhichthefacecoveringcouldbecomecontaminated.Considertheimpactofworkplac

3 esickleavepoliciesthatmaycontributetoemp
esickleavepoliciesthatmaycontributetoemployeedecisiontodelayreportingmedicalsymptoms.SickemployeesshouldnotreturntotheworkplaceuntiltheymeetthecriteriatostophomeisolationCriticalinfrtructurehasobligationtolimittotheextentpossiblethereintegrationofinpersonworkerswhohaveexperiencedexposuretoCOVIDbutremainasymptomaticinwaysthatbestprotectthehealthoftheworker,theirworkers, and thegeneralpublic.Ananalysisofrejobtasksandworkforceavailabilityworksitescanallowtheemployertomatchcoreactivitiestootherequallyskilled and availableinpersonworkerswhohavenotexperiencedexposure.CDCguidanceonsafetypracticesforcriticalinfrastructureworkersismaintained https://www.cdc.gov/coronavirus/2019ncov/community/critical workers/implementingsafetypractices.html Allorganizationsshouldimplementtheirbusinesscontinuity and pandemicplansorputplansinplaceiftheydonotexist.Delayingimplementationisnotadvised and putsrisktheviabilityofthebusiness and thehealth and safetyoftheworkers.Reliance on technology and justintimesupplychains means thatcertainworkersmustabletoaccesscertainsites,facilities, and assetstoensurecontinuityoffunctions.Thevastmajorityofoureconomyreliesontechnology and therefore informationtechnology (IT) and operationaltechnology(OT)workersforcriticalinfrastructureoperationsareessential.Thisincludesworkersin many roles,includingworkersfocusingonmanagementsystems,controlsystems, and SupervisoryControl and DataAcquisition (SCADA) systems, anddatacenters;cybersecurity engineering; and cybersecurityriskmanagement.Governmentworkers,suchemergencymanagers, and thebusinesscommunityneedtoestablish andmaintainlinesofcommunication.Essential critical infrastructure workersneedcontinued and unimpededaccesstosites,facilities, andequipmentwithinquarantinezones, containment areas,orotherareaswhereaccessormovementislimitedtoperformfunctionsforcommunityrelief and stability; forpublicsafety, security and health;formaintainingessentialsupplychains and preservinglocal,regional,andnationaleconomicwellbeing.Essentialcriicalinfrastructureworkersneedsustainedaccesstodesignatedquarantine, containment, or EssentialCriticalInfrastructureWorkforce CONNECTWITHwww.cisa.govFormoreinformation, emailCISA.CAT@cisa.dhs.gov Facebook.com/CISA Linkedin.com/company/cybersecurityandinfrastructuresecurityagency @CISAgov | @cyber | @uscert_gov restrictedareas; and shouldexemptedfromcurfews, shelterinplaceorders, and transportationrestrictionsorrestrictionsonmovement. Wheneverpossible,localgovernmentsshouldconsideradoptingspecificstateguidanceonessentialworkerstoreducepotentialcomplications of workerscrossingjurisdictionalboundaries.Whenthisisnotpossible,localjurisdictionsshouldconsideraligningaccess and movementcontrolpolicieswithneighboringjurisdictionstoreducetheburdenofcrossjurisdictionalmovementofessentialcriticalinfrastructureworkers. IDENTIFYING ESSENTIAL CRITICAL INFRASTRUCTURE WORKERS Thefollowinglistofidentifiedessentialcriticalinfrastructureworkersis

4 intendedtooverlyinclusivereflectingthedi
intendedtooverlyinclusivereflectingthediversityofindustriesacrosstheUnitedStates. HEALTHCARE / PUBLIC HEALTH Workers, includinglaboratorypersonnel,thatperformcriticalclinical,biomedical and otherresearch,development, and testingneededforCOVIDorotherdiseases.Healthcareprovidersincluding,butnotlimitedto,ysicians;dentists;psychologists;midlevelpractitioners; nurses;assistants and aids;infectioncontrol and qualityassurancepersonnel;pharmacists;physical,respiratory,speech and occupationaltherapists and assistants;socialworkers;optometrists;speechpathologists;chiropractors;diagnostic and therapeutictechnicians; and radiologytechnologists.orkersrequiredforeffectiveclinical,command,infrastructure,supportservice,administrative,security,and intelligenceoperationsacrossthedirectpatientcare and fullhealthcare and publichealthspectrum.Personnelexamplesmayinclude,butarenotlimited,toaccounting,administrative,admitting anddischarge, engineering, accrediting,certification,licensing,credentialing,epidemiological,sourceplasmaand blooddonation,foodservice,environmentalservices,housekeeping,medicalrecords,informationtechnology and operationaltechnology,nutritionists,sanitarians,respiratorytherapists,etc.Emergencymedicalservicesworkers.Prehospitalworkersincludedbutnotlimitedtourgentcareworkers.Inpatient & hospitalworkers(e.g.hospitals,criticalaccesshospitals,longtermacutecare EssentialCriticalInfrastructureWorkforce CONNECTWITHwww.cisa.govFormoreinformation, emailCISA.CAT@cisa.dhs.gov Facebook.com/CISA Linkedin.com/company/cybersecurityandinfrastructuresecurityagency @CISAgov | @cyber | @uscert_gov hospitals,longtermcarefacilities,inpatienthospice,ambulatorysurgicalcenters, etc.).Outpatientcareworkers(e.g.endstagerenaldisease,FederallyQualifiedHealthCenters,RuralHealthClinics,communitymentalhealthclinics,organtransplant/procurementcenters, andotherambulatorycaresettings/providers,comprehensiveoutpatientrehabilitationfacilities,etc.).Homecareworkers(e.g.homehealthcare,homehospice,homedialysis,homeinfusion,etc.).WorkersLongtermcarefacilities,residential and communitybasedproviders(e.g.ProgramsofAllInclusiveCare fortheElderly(PACE),IntermediateCareFacilitiesforIndividualswithIntellectualDisabilities,PsychiatricResidentialTreatmentFacilities,ReligiousNonmedicalHealthCareInstitutions,etc.).Workplacesafetyworkers(i.e.,workerswhoanticipate,recognize,evaluate, and controlworkplaceconditionsthatmaycauseworkers'illnessorinjury).Workersneededtosupporttransportationto and fromhealthcarefacility and providerappointments.Workersneededtoprovidelaundryservices,foodservices,reprocessingofmedicalequipment, andwastemanagement.Workersthatmanagehealthplans,billing, and healthinformation and who cannot workremotely.Workersperformingcybersecurityfunctionshealthcare and publichealthfacilities and who cannotorkremotely.Workersperformingsecurity,incidentmanagement, and emergencyoperationsfunctionsoronbehalfofhealthcareentitiesincludinghealthcar

5 ecoalitions,who cannot practicallyworkre
ecoalitions,who cannot practicallyworkremotely.Childcare,elercare, and otherserviceprovidersforessentialhealthcarepersonnel.Vendors and suppliers(e.g.imaging,pharmacy,oxygenservices,durablemedicalequipment,etc.).Workersmanufacturers(includingbiotechnologycompanies and thosecompaniesthathaveshiftedproductiontomedicsupplies),materials and partssuppliers,technicians,logistics and warehouseoperators,printers,packagers,distributorsofmedicalproducts and equipment(includingthirdpartylogisticsproviders, and thosewhotest and repair),personalprotectiveequipment(PPE),isolationbarriers,medicalgases,pharmaceuticals(includingmaterialsusedinradioactivedrugs),dietarysupplements,blood and bloodproducts,vaccines,testingmaterials,laboratorysupplies,cleaning,sanitizing,disinfectingorsterilizationsupplies(includingdispensers),sanitarygoods,personalcareproducts,pestcontrolproducts, and tissue and papertowelproducts.Donorsofood,bonemarrow,bloodstemcell,orplasma, and theworkersoftheorganizationsthatoperate and managerelatedactivities.Pharmacystaff,includingworkersnecessarytomaintainuninterruptedprescription, and otherworkersforpharmacyoperations.Workersinretailfacilitiesspecializinginmedicalgoodandsupplies.Publichealth and environmentalhealthworkers,suchas:Workersspecializingin environmental healththatfocusonimplementing environmental controls,sanitary and infectioncontrolinterventions,healthcarefacilitysafety and emergencypreparednessplanning,engineeredworkpractices, and developingguidance and protocolsforappropriatetopreventCOVIDdiseasetransmission.Publicheath/communityhealthworkers(includingcallcenterworkers)whoconductcommunitybasedpublichealthfunctions,conductingepidemiologicsurveillance and compiling, analyzing,and communicatingpublichealthinformation,whocannotworkremotely.Humanservicesproviders,especiallyforriskpopulationssuchas:Homedeliveredmealprovidersforolderadults,peoplewithdisabilities, and otherswithchronic EssentialCriticalInfrastructureWorkforce CONNECTWITHwww.cisa.govFormoreinformation, emailCISA.CAT@cisa.dhs.gov Facebook.com/CISA Linkedin.com/company/cybersecurityandinfrastructuresecurityagency @CISAgov | @cyber | @uscert_gov healthconditions.Homemakerservicesforfrail,homebound,olderadults.Personalassistanceservicesproviderstosupportactivitiesofdailylivingforolderadults,peoplewithdisabilities, and otherswithchronichealthconditionswholive independently thecommunitywithsupports and services.Homehealthproviderswhodeliverhealthcareservicesforolderadults,peoplewithdisabilities,and otherswithchronichealthconditionswholive independently inthecommunitywithsupportsand services.Governmententities, and contractorsthatworkinsupportoflocal,state, and federalpublichealth andmedicalmissionsets,includingbutnotlimitedtosupportingaccesstohealthcare and associatedpaymentfunctions,conductingpublichealthfunctions,providingmedicalcare,supportingemergencymanagement,orotherservicesnecessaryforsupportingtheCOVIDresponse.Mortuaryservicep

6 roviders,suchas:Workersperformingmortuar
roviders,suchas:Workersperformingmortuaryfuneral,cremation,burial,metery, and relatedservices,includingfuneralhomes,crematoriums,cemeteryworkers, and coffinmakers.Workerswhocoordinatewithotherorganizationstoensuretheproperrecovery, handling,identification,transportation,tracking,storage, and disposofhumanremains and personaleffects;certifycauseofdeath; and facilitateaccesstomental and behavioralhealthservicestothefamilymembers,responders, and survivorsof incident. LAW ENFORCEMENT, PUBLIC SAFETY, AND OTHER FIRST RESPONDERS Public,private, and voluntarypersonnel(frontline and management,civilian and sworn)inemergencymanagement,lawenforcement,fire and rescueservices,emergencymedicalservices(EMS), andsecurity,public and privatehazardousmaterialresponders,airmedicalserviceproviders(pilots andsupportingtechnicians),corrections, and search and rescuepersonnel.Personnelinvolvedinprovisioningofaccesstoemergencyservices,includingtheprovisioningofrealtimetext,textto and dialingviarelayersonnelthatareinvolvedtheemergencyalertsystem(EAS)((broadcasters,satelliteradio andtelevision,cable, and wirelinevideo) and wirelessemergencyalerts(WEA).WorkersIndependentSystemOperators and RegionalTransmissionOrganizations, and NetworkOperationsstaff,engineers and technicianstomanagethenetworkoroperatefacilitiesWorkersemergencycommunicationcenter,publicsafetyansweringpoints,publicsafetycommunicationscenters,emergencyoperatiocenters, and callcenters.FusionCenterworkerWorkers, includingcontractedvendors, whomaintain,manufacture,orsupplyequipment and servicessupportinglawenforcement,fire, EMS, and responseoperations(toincludeelectronicsecurity and safetysecuritypersonnel).Workers and contractedvendorswhomaintain and provideservices and suppliestopublicsafetyfacilities,includingemergencycommunicationcenter,publicsafetyansweringpoints,publicsafetycommunicationscenters,emergency operationcenters,fire and emergencymedicalservicesstations,police and lawenforcementstations and facilities.Workerssuportingthemanufacturing,distribution, and maintenance ofnecessarysafetyequipment anduniformsforlawenforcement and allpublicsafetypersonnel. EssentialCriticalInfrastructureWorkforce CONNECTWITHwww.cisa.govFormoreinformation, emailCISA.CAT@cisa.dhs.gov Facebook.com/CISA Linkedin.com/company/cybersecurityandinfrastructuresecurityagency @CISAgov | @cyber | @uscert_gov Workerssupportingtheoperationoffirearm,orammunitionproductmanufacturers,retailers,importers,distributors, and shootingranges.Publicagencyworkers responding toabuse and neglectofchildren,spouses, elders, and dependentadults.Workerswhosupportweatherdisaster and naturalhazardmitigation and preventionactivities.Securitystafftomaintainbuildingaccesscontrol and physicalsecuritymeasures. FOOD AND AGRICULTURE Workerssupportinggroceries,pharmacies, convenience stores, and otherretail(includingunattendedand vending) thatsellshumanfood,animal and petfood and petsupply, and bever

7 ageproducts,includingretailcustomersuppo
ageproducts,includingretailcustomersupportservice and informationtechnologysupportstaffnecessaryforonlineorders,pickup, and delivery.Restaurantcarryout and quickservefoodoperations,includingdarkkitchen and foodprepcenters,carryout, and deliveryfoodworkerFoodmanufacturerworkers and theirsupplierworkers includingthoseemployedfoodingredientproduction and processingfacilities;aquaculture and seafoodharvestingfacilities; livestock,poultry,seafoodslaughterfacilities;pet and animalfeedprocessingfacilities;humanfoodfacilitiesproducingproductsforanimalfood; beverageproductionfacilities; and theproductionoffoodpackagingFarmers,farm and ranchworkers, and agribusinesssupportservicestoincludethoseemployedinauction and sales; grain and oilseedhandling,storage,processing, and distribution;animal food,feed,and ingredientproduction,packaging, and distribution;manufacturing,packaging, and distributionofveterinarydrugs; and truckdelivery and transportFarmers,farm and ranchworkers, and supportserviceandsupplierworkersproducingfoodsupplydomestically and forexport, toincludethoseengagedinraising,cultivating,harvesting, packing,storing,ordeliveringtostorageortomarketorto a carrierfortransportationtomarket any agriculturalorhorticulturalcommodityforhumanconsumption; agriculturalinspection;fuelethanolfacilities;biodieseland renewabledieselfacilities;storagefacilities; and otheragriculturalinputs.Workers nd firmssupportingthedistributionoffood,feed, and beverage and ingredients usedintheseproducts,includingwarehouseworkers,vendormanagedinventorycontrollers, and blockchainmanagers.Workerssupportingthesanitation and pestcontrolofallfoodmanufacturingprocesses and operationsfromwholesaletoretail.Workerssupportingthegrowth and distributionofplants and associatedproductsforhomegardens.Workers incafeteriasusedtofeedworkerparticularlyworkerpopulationsshelteredagainstCOVIDWorkersinanimaldiagnostic and foodtestinglaboratoriesGovernment,private, and non-governmentalorganizations’workersessentialforfoodassistanceprograms(includingschool lunch programs) and governmentpayments.Workers ofcompaniesengagedintheproduction,storage,transport, and distributionofchemicals,medicines,vaccines, and othersubstancesusedthefood and agricultureindustry,includingseeds,pesticides,herbicides,fertilizers,minerals,enrichments, and otheragriculturalproductionaids.Animalagricultureworkerstoincludethoseemployedinveterinaryhealth(includingthoseinvolvedinsupportingemergencyveterinaryorlivestockservices);raising, caringfor and management ofanimalsforfood;animalproductionoperations;livestockmarkets;slaughter and packingplants,manufacturers,renderers, and associatedregulatory and governmentworkforce. EssentialCriticalInfrastructureWorkforce CONNECTWITHwww.cisa.govFormoreinformation, emailCISA.CAT@cisa.dhs.gov Facebook.com/CISA Linkedin.com/company/cybersecurityandinfrastructuresecurityagency@CISAgov | er | @uscert_gov Transportationsupportinganimalagriculturalindustr

8 ies,includingmovementofanimalmedical and
ies,includingmovementofanimalmedical andreproductivesupplies and materials,animalvaccines,animaldrugs,feedingredients,feed and bedding,liveanimals,animalproducts, and deceasedanimalsfordisposal.Workerswhosupportsawmills and themanufacture and distributionoffiber and forestproducts,including,butnotlimitedtotimber,paper, and otherwood and fiberoducts, wellmanufactureand distributionofproductsusingagriculturalcommodities.Workers engagedinthemanufacture and maintenance ofequipment and otherinfrastructurenecessaryforagriculturalproductionanddistribution. ENERGY Workerssupportingtheenergysector,regardlessoftheenergysource(including, butnotlimitedtonuclear,fossil,hydroelectric,orrenewable),segmentofthesystem,orinfrastructuretheworkerisinvolvedin,whoareneededtoconstruct,manufacture,repair, transport,permit,monitor,operateengineer, and maintainthereliability,safety,security, environmental health, and physical and cybersecurityoftheenergysystem, includingthosewhosupportconstruction,manufacturing,transportation,permitting,d logisticsWorkers and contractorssupportingenergyfacilitiesthatprovidesteam,hotwaterorchilledwaterfromcentralpowerplantstoconnectedcustomers.Workersconductingenergy/commoditytrading/scheduling/marketingfunctionswho can't performtheirdutiesremotely.Workerssupportingtheenergysectorthroughrenewableenergyinfrastructure (including, butnotlimitedto, wind,solar,biomass,hydrogen,ocean,geothermal,andhydroelectric) and microgrids,includingthosesupportingconstruction,manufacturing,transportation,permitting,operation and maintenance,monitoring, and logistics.Workers and securitystaffinvolvedinnuclearrefuelingoperations.Workers providingservicesrelatedtoenergysectorfuels(including,butnotlimitedto, petroleum(crudeoil),naturalgas,propane,liquefiednaturalgas(LNG),compressednaturalgas(CNG),naturalgasliquids(NGL),otherliquidfuels,nuclear, and coal) and supportingthemining,processing,manufacturing,construction,logistics,transportation,permitting,operation, maintenance, security,wastedisposalstorage, and monitoringofsupportforresources.Workersprviding environmentalremediation and monitoring,limitedtoimmediatecriticalneedstechnicians.Workersinvolvedinthe manufacturing and distributionofequipment,supplies, and partsnecessarytomaintainproduction, maintenance, restoration, and serviceenergysectorfacilitiesacrossallenergysectorsegments. Electricity I ndustry Workerswhomaintain, ensure,restore,orwhoareinvolvedinthedevelopment,transportation,fuelprocurement,expansion,oroperationof, thegeneration,transmission, and distributionofelectricpower,includingcallcenters,utilityworkers,engineers,retailelectricity,construction, maintenance, utilitytelecommunications,relaying, and fleet maintenance technicianswho cannot performtheirdutiesremotely.Workerscoalmines,productionfacilities, and thoseinvolvedinmanufacturing,transportation, EssentialCriticalInfrastructureWorkforce CONNECTWITHwww.cisa.govFormoreinformation, emailCISA.CAT@

9 cisa.dhs.gov Facebook.com/CISA Linkedin.
cisa.dhs.gov Facebook.com/CISA Linkedin.com/company/cybersecurityandinfrastructuresecurityagency @CISAgov | @cyber | @uscert_gov permitting,operation, maintenance, and monitoringcoalsites. Workerswhoproduce,process,ship, and handlecoalusedforpowergeneration and manufacturing.Workersintheelectricityindustryincludingbutnotlimitedtothosesupportingsafety,construction,manufacturing,transportation,permitting, operation/maintenance, engineering,physical and cybersecurity,monitoring, and logisticsWorkersneededforsafe and secureoperationsnucleargenerationincluding, butnotlimitedto,thosecriticaltothebroadernuclearsupplychain,themanufacture and deliveryofpartsneededtomaintainnuclearequipment,theoperationsoffuelmanufacturers, and theproduction and processingoffuelcomponentsusedinthemanufacturingoffuel.Workersfossilfuel (including butnotlimitedtonaturalgas,refined,distillate,and/orcoal),nuclear,and renewableenergyinfrastructure(including,butnotlimitedtowind,solar,biomass,hydrogen,geothermal, and hydroelectric), and microgrids,includingthosesupportingsafety,construction,manufacturing,transportation,permitting,operation, maintenance, monitoring, and logistics.Workersgeneration,transmission, and electricblackstartfacilities.WorkersReliabilityCoordinator,BalancingAuthority,localdistributioncontrolcenters, and primary andbackupControlCenters,including, butnotlimitedto, independentsystemoperators,regionaltransmissionorganizations, and localdistributioncontrolcenters.Workersthre mutualassistance/aidpersonnel, whichmayincludeworkersfromoutsideofthestateorlocaljurisdiction.Vegetationmanagement and trafficcontrolforsupportingthosecrews.Instrumentation,protection, and controltechnicians.Essentialsupportpersonnelforelectricityoperations.Generatorsetsupportworkers, suchdieselengineersusedinpowergeneration, includingthoseprovidingfuel. Petroleum I ndustry Workerswhosupportonshore and offshorepetroleumdrillingoperations;platform and drillingconstruction and maintenance;transportation(includinghelicopteroperations),maritimetransportation,supply, and dredgingoperations;maritimenavigation;wellstimulation,intervention,monitoring,automation and control,extraction,production;processing;wastedisposal, and maintenance,construction, and operations.Workersinthepetroleumindustryincludingbutnotlimitedtothosesupportingsafety,construction,manufacturing,transportation,permitting, operation/maintenance, engineering,physical and bersecurity,monitoring, and logisticsWorkersforcrudeoil,petroleum, and petroleumproductstorage and transportation,includingpipeline,marinetransport,terminals,railtransport,storagefacilities, racks, and roadtransportforuseend- usefuelssuchgasoline,dieselfuel,jetfuel, and heatingfuelsorfeedstocksforchemicalmanufacturing.Petroleum and petroleumproductsecurityoperationscenterworkers and workerswhosupportmaintenance and emergencyresponseservices.Petroleum and petroleumproductoperationscontrolrooms, centers, and refineryfacilit

10 ies.Retailfuelcenterssuchgasstations and
ies.Retailfuelcenterssuchgasstations and truckstops, and thedistributionsystemsthatsupportthem.Supportingnew and existingconstructionprojects,including,butnotlimitedto,pipelineconstructionManufacturing and distributionofequipment,supplies, and partsnecessaryforproduction, maintenance,restoration, and serviceofpetroleum and petroleumproductoperations and use,includingendusers. EssentialCriticalInfrastructureWorkforce CONNECTWITHwww.cisa.govFormoreinformation, emailCISA.CAT@cisa.dhs.gov Facebook.com/CISA Linkedin.com/company/cybersecurityandinfrastructuresecurityagency @CISAgov | @cyber | @uscert_gov Transmission and distributionpipelineworkers,includingbutnotlimitedtopumpstations and any otherrequired,operationsmaintenance,construction, and supportforpetroleumproducts. Natural Gas, Natural Gas Liquids (NGL), Propane, and O ther L iquid F uels Workerswhosupportonshore and offshoredrillingoperations,platform and drillingconstruction andmaintenance; transportation(includinghelicopteroperations);maritimetransportation,supply, anddredgingoperations;maritimenavigation;naturalgas and naturalgasliquidproduction,processing,extraction,storage and transportation;wellintervention,monitoring,automation and control;wastedisposal, and maintenance, construction, and operations.Workersinthe natural gas,NGL, propane, and otherliquidfuelsindustriesincludingbutnotlimitedtothosesupportingsafety,construction,manufacturing,transportation,permitting,operation/maintenance,engineering, physical and cybersecurity,monitoring, and logisticsTransmission and distributionpipelineworkers,includingcompressorstations and any otherrequiredoperations maintenance, construction, and supportfornaturalgas,naturalgasliquid,propane, and otherliquidfuels.WorkersLiquefiedNaturalGas(LNG) and CompressedNaturals (CNG)facilities.Workers naturalgas,propane,naturalgasliquids,liquifiednaturalgas,liquidfuelstoragefacilities,underground facilities, and processingplants and otherrelatedfacilities,includingconstruction,maintenance, and supportoperationspersonnelNaturalgasprocessingplantsworkers and thosewhodealwithnaturalgasliquids.Workerswhostaffnaturalgas,propane,naturalgasliquids, and otherliquidfuelsecurityoperationscenters,operationsdispatch and controlrooms and centers, and emergencyresponse and customeremergencies(includingleakcalls)operations.rkerssuporting drilling,production,processing, refining, and transportingnaturalgas, propane,naturalgasliquids, and otherliquidfuelsforuseenduse fuels,feedstocksforchemicalmanufacturing,oruseinelectricitygeneration.Workerssupporting propanegasservice maintenance andrestoration,includingcallcenters.Workerssupporting propane,naturalgasliquids, and otherliquidfueldistributiocenters.Workerssupporting propanegasstorage,transmission,anddistributioncenters.Workerssupportingnew and existingconstructionprojects,including,butnotlimitedto,pipelineconstructionWorkerssupporting ethanol and biofuelproductio

11 n, refining, and distribution.Workersinf
n, refining, and distribution.Workersinfuelsectors(including,butnotlimitedtonuclear,coal, and gastypes and liquidfuels)supportingthemining,manufacturing,logistics,transportation,permitting,operation, maintenance, andmonitoring ofsupportforresources.Workers ensuring, monitoring, and engaging inthephysicalsecurityofassets and locationsassociatedwithnaturalgas,propane,naturalgasliquids, and otherliquidfuels.Workersinvolvedinthemanufacturing and distributionofequipment,supplies, and partsnecessarytomaintainproduction, maintenance, restoration, and serviceofnaturalgas,propane,naturalgasliquids,and otherliquidfuelsoperations and use,includingendusers. WATER AND WASTEWATER Workers neededtooperate and maintaindrinkingwater and wastewater and drainageinfrastructure,including:Operationalstaffwaterauthorities. EssentialCriticalInfrastructureWorkforce CONNECTWITHwww.cisa.govFormoreinformation, emailCISA.CAT@cisa.dhs.gov Facebook.com/CISA Linkedin.com/company/cybersecurityandinfrastructuresecurityagency @CISAgov | @cyber | @uscert_gov Operationalstaffcommunitywatersystems.Operationalstaffwastewatertreatmentfacilities.Workersrepairingwater and wastewaterconveyancesandperformingrequiredsamplingormonitoring,includingfieldstaff.Operationalstaffforwaterdistribution and testing.Operationalstaffwastewatercollectionfacilities.Operationalstaff and technicalsupport forSCADAControlsystems.Chemicalequipment and personalprotectionsupplierstowater and wastewatersystemWorkerswhomaintaindigitalsystemsinfrastructuresupportingwater and wastewateroperations. TRANSPORTATION AND LOGISTICS Workerssupporting or enabling transportation and logisticsfunctions,includingtruckdrivers,busdrivers,dispatchers, maintenance and repairtechnicians,warehouseworkers,truckstop and restareaworkers,drivertraining and educationcenters,DepartmentofMotorVehicle(DMV)workerenrollment agents forfederaltransportationworkervettingprograms,towingandrecoveryservices,roadsideassistanceworkers,intermodaltransportationpersonnel, and workersthatconstruct,maintain,rehabilitate, andinspectinfrastructure, includingthosethatrequirecrossjurisdictiontravel.).Workerssupportingthedistributionoffood,fuels,pharmaceuticals and medicalmaterial(includingmaterialsusedinradioactivedrugs), and chemicalsneededforwaterorwatertreatment and energymaintenance.Workerssupportingoperationofessentialhighwayinfrastructure,includingroads,bridges, and tunnels(e.g.,trafficoperationscenters and moveablebridgeoperators).Workers offirmsprovidingservices,supplies, and equipmentthatenablewarehouse and operations,includingcooling,storing,packaging, and distributingproductsforwholesaleorretailsaleorusencludingcold- and frozenchainlogisticsforfood and criticalbiologicproducts.Masstransitworkersprovidingcriticaltransitservicesandperformingcriticalorroutine maintenance tomasstransitinfrastructureorequipment.Workers supportingpersonal and commercialtransportationservicesincludingtaxis,deliveryservi

12 ces,vehiclerentalservices,bicycleintenan
ces,vehiclerentalservices,bicycleintenance and carsharingservices, and transportationnetworkproviders.Workers,incdingpolice,responsibleforoperating and dispatchingpassenger,commuter, and freighttrains and maintainingrailinfrastructure and equipment.Maritimetransportatioworkers,includingportauthority and commercialfacilitypersonnel,dredgers,portworkers,securitypersonnel,mariners,shipcrewmembers,shippilots, tugboatoperators,equipmentoperators(toinclude maintenance and repair, and maritimespecificmedicalproviders),shipsupplyworkers, chandlers, and repaircompany workerRefertotheUnitedStatesCoastGuard’sMarineSafetyInformationBulletin “Maintaining MaritimeCommerceandIdentificationofEssentialMaritimeCriticalInfrastructureWorkers” formoreinformation.Workers, includingtruckdrivers,railroademployees, maintenance crews, and cleaners, supportingtransportationofchemicals,hazardous,medical, and wastematerialsthatsupportcriticalinfrastructure,capabilities,functions,d services,includingspecializedcarriers,crane and riggingindustryworkers.Busdrivers and workerswhoprovideorsupportintercity,commuter, and charterbusserviceinsupportofotheressentialservicesorfunctions. EssentialCriticalInfrastructureWorkforce CONNECTWITHwww.cisa.govFormoreinformation, emailCISA.CAT@cisa.dhs.gov Facebook.com/CISA Linkedin.com/company/cybersecurityandinfrastructuresecurityagency @CISAgov | @cyber | @uscert_gov Automotiverepair, maintenance, and transportationequipmentmanufacturing and distributionfacilities(includingthosewhorepair and maintainelectricvehiclechargingstations).Transportationsafetyinspectors,includinghazardousmaterialinspectors and accidentinvestigatorinspectors.Manufacturers and distributors(toincludeservicecenters and relatedoperations)oflighting andcommunicationsystems,specializedsignage and structuralsystems,emergencyresponseequipmentand supportmaterials,printers,printedmaterials,packagingmaterials,pallets,crates,containers, andothersuppliesneededtosupportmanufacturing,packagingstaging and distributionoperations, andothercriticalinfrastructureneeds.PostalService, parcel,courier,lastmiledelivery, and shippingd relatedworkers,toincludeprivatecompanies, whoaccept,process,transport, and deliverinformation and goodsWorkerswhosupplyequipment and materialsfor maintenance oftransportationequipment.Workerswhorepair and maintainvehicles,aircraft,railequipment,marinevessels,bicycles, and theequipment and infrastructurethatenablesoperationsthatencompassmovementofcargo andpassengers.orkers whosupportairtransportationforcargo and passengers,includingoperationdistribution,maintenance, and sanitation. Thisincludesairtrafficcontrollers, flightdispatchers, maintenancepersonnel,rampworkers,fuelingagents,flightcrews,airportsafetyinspectors and engineers,airportoperationspersonnel,aviation and aerospacesafetyworkers, security, commercialspacepersonneloperationspersonnel, accidentinvestigators, flightinstructors, and otheron- and offa

13 irportfacilitiesworkers.Workerssuppoting
irportfacilitiesworkers.Workerssuppotingtransportationviainlandwaterways, suchbargecrew,dredgingcrew, and riverportworkersforessentialgoods.Workerscriticaltothemanufacturing,distribution,sales,rental,leasing,repair, and maintenance ofvehicles and othertransportationequipment(includingelectricvehiclechargingstations) and thesupplychainsthatenabletheseoperations to facilitatecontinuityoftravelrelatedoperationsforessentialworkers.Warehouseoperators,includingvendors and support personnel criticalforbusiness continuity(includingheating,ventilation, and airconditioning (HVAC) and electricalengineers, securitypersonnel, andjanitorialstaff), e-commerceoronlinecommerce, and customerserviceforessentialfunctions. PUBLIC WORKS AND INFRASTRUCTURE SUPPORT SERVICES Workerswhosupporttheconstruction, maintenance, orrehabilitationofcriticalinfrastructure.Workerssupporting constructionmaterialsproduction,testinglaboratories,material deliveryservices,and constructioninspection.Workerswhosupporttheoperation,inspection, and maintenance ofessentialpublicworksfacilities andoperations,includingbridges,water and sewermainbreaks,fleet maintenance personnel,constructionofcriticalorstrategicinfrastructure,trafficsignal maintenance,emergencylocationservicesforburiedutilities, maintenance ofdigitalsystemsinfrastructuresupportingpublicworksoperations, and otheremergentissues.Workerssuchplumbers,electricians,exterminators,builders(includingbuilding and insulation),contractors,HVACTechnicians,landscapers, and otherserviceproviderswhoprovideservices,includingtemporaryconstruction,thatarenecessarytomaintainingthesafety,sanitation, and essentialoperation EssentialCriticalInfrastructureWorkforce CONNECTWITHwww.cisa.govFormoreinformation, emailCISA.CAT@cisa.dhs.gov Facebook.com/CISA Linkedin.com/company/cybersecurityandinfrastructuresecurityagency @CISAgov | @cyber | @uscert_gov ofresidences,businesses and buildings, suchhospitals and seniorlivingfacilities.Workerspersonnel, who supportoperationsthatensure,theavailabilityof and accesstoneededfacilities,transportation,energy, and communicationsthroughactivitiessuchroad and lineclearingWorkerswho supporttheeffectiveremoval,storage, and disposalofresidential,industrial, andcommercialsolidwaste and hazardouswaste,includinglandfilloperations.Workerswhosupporttheoperation,inspection, and maintenance ofessentialdams,locks, and levees.Workerswhosupporttheinspection and maintenance ofaidstonavigation and othergovernmentprovidedservicesthatensurecontinuedmaritimecommerce. COMMUNICATIONS AND INFORMATION TECHNOLOGY Communications Maintenance ofcommunicationsinfrastructure, -- includingprivatelyowned and maintainedcommunicationsystems, -- supportedtechnicians,operators,callcenters,wireline and wirelessproviders,cableserviceproviders,satelliteoperations,InternetExchangePoints,Points of Presence,NetworkAccessPoints,backhaul and fronthaulfacilities, and manufacturers and distributorsofco

14 mmunicationsequipment.Government and pri
mmunicationsequipment.Government and privatesectorworkers, includinggovernmentcontractors, withworkrelatedtounderseacableinfrastructure and supportfacilities,includingcablelandingsites,beachmanholevaults andcovers,submarinecabledepots, and submarinecableshipfacilities.Government and privatesectorworkers, includinggovernmentcontractors, supportingDepartmentofDefeninternet and communicationsfacilities.NetworkOperationsstaff,engineers, and technicianstoincludemanagers and staff,HVAC andelectricalengineers,securitypersonnel,software and hardware engineers, and databaseadministratorsthatmanagethe networkoroperatefacilities.Workersresponsibleforinfrastructureconstruction and restoration,includingbutnotlimitedtoengineers,technicians, and contractorsforconstruction and engineering offiberopticcables,buriedconduit,smallcells,otherwirelessfacilities, and othercommunicationssectorrelatedinfrastructure.Thisincludespermitting,constructionofnewfacilities, and deploymentofnewtechnologyrequiredtoaddresscongestionorcustomerusageduetounprecedenteduseofremoteservices.Installation, maenance, and repairtechniciansthatestablish,support, orrepairserviceneeded.Centralofficepersonneltomaintain and operatecentraloffice,datacenters, and othernetworkofficefacilities,includingcriticalpportpersonnelassistingfrontlineworkerCustomerservice and supportstaff,includingmanaged and professionalservices, wellremoteprovidersofsupporttotransitioningworkers tosetup and maintainhomeoffices,whointerfacewithcustomerstomanageorsupportserviceenvironmentsandsecurityissuesincludingpayroll,billing,fraud,logistics, and troubleshooting.Workersprovidingelectronicsecurity,fire,monitoring, andlifesafetyservices, and whoensurephysicalsecurity,cleanline, and thesafetyoffacilities and personnel,includingthosewhoprovidetemporarylicensingwaiversforsecuritypersonneltoworkinotherStates or Municipalities.Dispatchersinvolvedwithservicerepair and restoration.Retailcustomerservicepersonnelcriticalservicecenterlocationstoaddresscustomerneeds,includingnewcustomerprocessing, distributing and repairingequipment, and addressingcustomerissues, inordertosupportindividuals’remoteemergencycommunicationsneeds EssentialCriticalInfrastructureWorkforce CONNECTWITHwww.cisa.govFormoreinformation, emailCISA.CAT@cisa.dhs.gov Facebook.com/CISA Linkedin.com/company/cybersecurityandinfrastructuresecurityagency @CISAgov | @cyber | @uscert_gov upplychain and logisticspersonneltoensuregoods and productsareavailabletoprovisionthesefrontlineworkerExternalAffairspersonneltoassistincoordinatingwithlocal,state, and federalofficialstoaddresscommunicationsneedssupportingCOVIDresponse,publicsafety, and nationalsecurity.Workersresponsiblefor ensuring thatpersonswithdisabilitieshaveaccessto and thebenefitsofvariouscommunicationsplatforms, includingthoseinvolvedintheprovisionoftelecommunicationrelayservicesclosedcaptioningofbroadcasttelevisionforthedeaf, videorelayservicesfordeafcitizenswhopreferc

15 ommunicationviaAmericanSignLanguageovert
ommunicationviaAmericanSignLanguageovertext, and audiodescriptionfortelevisionprogramming. Information Technology Workerswhosupportcommandcenters,including,butnotlimitedto, NetworkOperationsCommandCenters,BroadcastOperationsControlCenters, and SecurityOperationsCommandCenters.Datacenteroperators,includingsystemadministrators,HVAC and electricalengineers,securitypersonnel,managers and purchasers,datatransfersolutionsengineers,software and hardwareengineers, and databaseadministratorsforallindustries, including financialservices.Workerswhosupportclientservicecenters,field engineers, and othertechnicians and workerssupportingcriticalinfrastructure,wellmanufacturers and supplychainvendorsthatprovidehardware and software,supportservices,research and development,informationtechnologyequipment(toincludemicroelectronics and semiconductors),HVAC and electricalequipmentforcriticalinfrastructure, and testlabs and certificationagenciesthatqualifysuchequipment(toincludemicroelectronics,optoelectronics, and semiconductors)forcriticalinfrastructure,includingdatacenters.Workersneededtopreempt and respondtocyberincidentsinvolvingcriticalinfrastructure,includingmedicalfacilities; state,local,tribal, and territorial (SLTT) governments and federalfacilities; energy andutilities; banks and financialinstitutions; securities and otherexchanges; otherentitiesthatsupportthefunctioningofcapitalmarkets,publicworks,criticalmanufacturing,food, and agriculturalproductiontransportation; and othercriticalinfrastructurecategories and personnel,inadditiontoallcyberdefenseworkerswho can't performtheirdutiesremotely.Suppliers,desgners,transporters, and otherworkerssupportingthemanufacture,distribution, provisionand constructionofessentialglobal,national, and localinfrastructureforcomputingservices(includingcloudcomputingservicesandteleworkcapabilities),businessinfrastructure,financialtransactions andservices,webbasedservices, and criticalmanufacturing.Workerssupportingcommunicationssystems, informationtechnology, and workfromhomesolutionsusedlawenforcement,publicsafety,medical,energy,publicworks,criticalmanufacturing,food andagriculturalproduction,financialservices,education, and othercriticalindustries and businesses.Workers requiredinpersontosupportSoftware a Servicebusinessesthatenableremoteworking,performanceofbusinessoperations,distance learning, mediaservices, and digitalhealthofferings,orrequiredfortechnicalsupportcrucialforbusinesscontinuity and connectivity. OTHER COMMUNITY - OR GOVERNMENT - BASED OPERATIONS AND ESSENTIAL FUNCTIONS Workerstoensurecontinuityofbuildingfunctions, includingbutnotlimitedtosecurity and environmentalcontrols(e.g.,HVAC),themanufacturing and distributionoftheproductsrequiredforthesefunctions, andthepermits and inspectionsforconstructionsupportingessentialinfrastructure. EssentialCriticalInfrastructureWorkforce CONNECTWITHwww.cisa.govFormoreinformation, emailCISA.CAT@cisa.dhs.gov Facebook

16 .com/CISA Linkedin.com/company/cybersecu
.com/CISA Linkedin.com/company/cybersecurityandinfrastructuresecurityagency @CISAgov | @cyber | @uscert_gov Elections personneltoincludebothpublic and privatesectorelectionssupport.Workerssupportingtheoperationsofthejudicialsystem, includingjudges,lawyers, andothersprovidinglegalassistanceWorkerswhosupportadministration and deliveryof unemployment insurance programs, incomemaintenance, employmentservice,disasterassistance,workers’compensation insurance and benefitsprograms, and pandemicassistance.Federal,State, and Local,Tribal, and TerritorialgovernmentworkerswhosupportMissionentialFunctions and communicationsnetworks.TradeOfficials(FTAnegotiators;internationaldataflowadministrators).Workerswhosupportradio,print,internet and televisionnews and mediaservices,including,butnotlimitedtofrontlinenewsreporters,studio, and techniciansfornewsgathering,reporting, and publishingnews.WorkerssupportingCensusWeatherforecasters.Clergyforessentialsupport.Workerswhomaintaindigitalsystemsinfrastructuresupportingothercriticalgovernmentoperations.Workerswhosupportnecessarypermitting,credentialing,vetting, and licensingforessentialcriticalinfrastructureworkers and theiroperations.Customs and immigrationworkerswhoarecriticaltofacilitatingtradeinsupportofthenationalemergencyresponsesupplychain.Educatorssupportingpublic and private K-schools,colleges, and universitiesforpurposesoffacilitatingdistancelearningorperformingotheressentialfunctions.Workerstestincentersforemergencymedicalservices and otherhealthcareworkers.Staffgovernmentofficeswhoperformtitlesearch,notary, and recordingservicessupportofmortgage and realestateservices and transactions.Residential and commercialrealestateservices,includingsettlementservices.Workerssupportingessential maintenance, manufacturing,design,operation,inspection,security, andconstructionforessentialproducts,services,supplychain, and COVIDreliefefforts.Workersperformingservicestoanimalsinhumacare,includingzoos and aquariums. CRITICAL MANUFACTURING Workersnecessaryforthemanufacturingofmetals(includingsteel and aluminum),industrialminerals,semiconductors,materials and productsneededformedicalsupply chains and forsupplychaiassociatedwithtransportation,aerospace,energy,communications,informationtechnology,food andagriculture,chemicalmanufacturing,nuclearfacilities,woodproducts,commoditiesusedfuelforpowergenerationfacilities,theoperationofdams,water and wastewatertreatment,processing andreprocessingofsolidwaste,emergencyservices, and thedefenseindustrialbase.Additionally,workersneededtomaintainthecontinuityofthesemanufacturingfunctions and associatedsupplychains, andworkersnecessarytomaintain a manufacturingoperationinwarmstandby.Workersnecessaryforthemanufacturingofmaterialsandproductsneededtomanufacturemedicalequipment and PPE.Workersnecessaryformining and productionofcriticalminerals,materials and associatedessentialsupplychains, and workersengagedinthemanufacture and maintenance ofequip

17 ment and other EssentialCriticalInfrastr
ment and other EssentialCriticalInfrastructureWorkforce CONNECTWITHwww.cisa.govFormoreinformation, emailCISA.CAT@cisa.dhs.gov Facebook.com/CISA Linkedin.com/company/cybersecurityandinfrastructuresecurityagency @CISAgov | @cyber | @uscert_gov infrastructurenecessaryforminingproduction and distribution.Workerswhoproduceormanufacturepartsorequipmentthatsupports continuedoperationsforanyessentialservices and increaseinremoteworkforce, includingcomputing and communicationdevices,semiconductors, and equipmentsuchsecuritytoolsforSecurityOperationsCenters(SOCs)ordatacenters.Workersmanufacturing orprovidingparts and equipmentthatenablethe maintenance and continuedoperationofessentialbusinesses and facilities. HAZARDOUS MATERIALS Workerswhomanagehazardousmaterialsassociatedwith any otheressentialactivity,includingbutnotlimitedtohealthcarewaste(medical,pharmaceuticals,medicalmaterialproduction, and testingoperationsfromlaboratoriesprocessing and testingkits) and energy (includingnuclearfacilities).Workerswhosupporthazardousmaterialsresponse and cleanup.orkerswhomaintaindigitalsystemsinfrastructuresupportinghazardousmaterialsmanagementperations. FINANCIAL SERVICES Workerswhoareneededtoprovide,process, and maintainsystemsforprocessing,verification, andrecordingoffinancialtransactions and services,includingpayment,clearing, and settlement;wholesalefunding; insurance services;consumer and commercial lending; publicaccounting; and capitalmarketsactivitiesWorkerswhoareneededtomaintainorderlymarketoperationstoensurethecontinuityoffinancialtransactions and services.Workerswhoareneededtoprovidebusiness,commercial, and consumeraccessto bank and non-bankfinancialservices and lendingservices,includingATMs, lending and moneytransmission,lockboxbanking, and tomovecurrency,checks,securities, and payments(e.g.,armoredcashcarriers)Workerswhosupportfinancialoperations and thosestaffingcallcenters,suchthosestaffingdata andsecurityoperationscenters, managing physicalsecurity,orovidingaccountingservices.Workerssupportingproduction and distributionofdebit and creditcards.Workersprovidingelectronicpointofsalesupportpersonnelforessentialbusinesses and workers. CHEMICAL Workerssupportingthechemical and industrial gassupplychains,includingworkerschemicalmanufacturingplants,laboratories,distributionfacilities, and workerswhotransportbasicrawchemicalmaterialstotheproducersofindustrial and consumergoods,including hand sanitizers,food and odadditives,pharmaceuticals,paintings and coatings,textiles,buildingmaterials,plumbing,electrical, andpaperproducts.Workerssupportingthesafetransportationofchemicals,includingthosesupporting tank truckcleaningfacilities and workerswhomanufacturepackagingitems.Workerssupportingtheproductionofprotective cleaning and medicalsolutions,, chemicalconsumerand institutionalproducts,disinfectants,fragrances, and packagingthatpreventsthecontaminationoffood,water,medicine,amongothersessentialproducts EssentialCr

18 iticalInfrastructureWorkforce CONNECTWIT
iticalInfrastructureWorkforce CONNECTWITHwww.cisa.govFormoreinformation, emailCISA.CAT@cisa.dhs.gov Facebook.com/CISA Linkedin.com/company/cybersecurityandinfrastructuresecurityagency @CISAgov | @cyber | @uscert_gov Workerssupportingtheoperation and maintenance offacilities(particularlythosewithhighriskchemicals and sitesthatcannotshutdown)whosework cannot doneremotely and requiresthepresenceofhighlytrained personnel toensuresafeoperations,includingplantcontractworkerswhoprovideinspections.Workers(includingthoseinglasscontainermanufacturing)whosupporttheproduction andtransportationofchlorineandalkalimanufacturing,singleuseplastics, and packagingthatpreventsthecontaminationorsupportsthecontinuedmanufactureoffood,water,medicine, and otheressentialproducts. DEFENSE INDUSTRIAL BASE Workerswhosupporttheessentialservicesrequiredtomeetnationalsecuritycommitmentstothefederalgovernment and U.S.Military, including, butarenotlimitedto,space and aerospaceworkersnuclearmattersworkers,mechanical and softwareengineers(variousdisciplines),manufacturing andproductionworkers, support, securitystaff, securitypersonnel, intelligencesupport,aircraft andweaponsystemmechanics and maintainers, and sanitaryworkerswhomaintainthehygienicviabilityofnecessaryfacilities.Personnelworkingforcompanies, and theirsubcontractors,whoperform under contractorsubcontracttotheDepartmentofDefense(DoD) and theDepartmentofEnergy (DoE)(onnuclearmatters),wellpersonnelgovernmentowned/contractoroperatedfacilities, and whoprovidematerials and servicestotheDoD and DoE (onnuclearmatters), includingsupportforweaponsystems,softwaresystems andcybersecurity,defense and intelligencecommunications, surveillance,saleofU.S.defensearticles andservicesforexporttoforeignallies and partners(asauthorizedtheU.S.government), and spacesystems and otheractivitiesinsupportofourmilitary,intelligence, and spaceforces COMMERCIAL FACILITIES Workerswhosupportthesupplychainofbuildingmaterialsfromproductionthroughapplication andinstallation,includingcabinetry,fixtures,doors,cement,hardware,plumbing(includingparts andservices),electrical,heating and cooling,refrigeration,appliances,paint and coatings, and workers whoprovideservicesthatenablerepairmaterials and equipmentforessentialfunctions.Workerssupportingecommercethroughdistribution,warehouse,callcenterfacilities, and otheressentialoperationalsupportfunctions, thataccept,store, and processgoods, and thatfacilitatetheitransportation and deliveryWorkersinhardware and buildingmaterialsstoresnecessarytoprovideaccesstoessentialsuppliesconsumerelectronics,technology and appliancesretail, and relatedmerchantwholesalers anddistributorsWorkersdistributing,servicing,repairing,installingresidential and commercialHVACsystems,boilers,furnaces and otherheating,cooling,refrigeration, and ventilationequipment.Workerssupportingtheoperationsofcommercialbuildingsthatarecriticaltosafety,curity, and thecontinuance ofessentialactivities,su

19 chonsitepropertymanagers,buildingenginee
chonsitepropertymanagers,buildingengineers,securitystaff,firesafetydirectors,janitorialpersonnel, and servicetechnicians (e.g.,mechanical,HVAC,plumbers,electricians, and elevator).Management and staffhotels and othertemporarylodgingfacilitiesthatprovideforCOVIDmitigation, containment, and treatmentmeasuresorprovideaccommodationsforessentialworkers EssentialCriticalInfrastructureWorkforce CONNECTWITHwww.cisa.govFormoreinformation, emailCISA.CAT@cisa.dhs.gov Facebook.com/CISA Linkedin.com/company/cybersecurityandinfrastructuresecurityagency @CISAgov | @cyber | @uscert_gov RESIDENTIAL/SHELTER FACILITIES AND SERVICES Workersprovidingdependentcareservices,particularlythosewhoseservicesensureessentialworkerscancontinuetowork.Workerswhosupportfood,shelter, and socialservices, and othernecessitiesoflifeforneedygroups andindividuals,includinginneedpopulations and COVIDrespondersincludingtravellingmedicalstaff.Workersinanimalshelters.Workersresponsiblefortheleasingofresidentialpropertiestoprovideindividuals and familieswithreadyaccesstoavailablehousing.Workersresponsibleforhandlingpropertymanagement, maintenance, and relatedservicecallswhocancoordinatetheresponsetoemergency“athome”situationsrequiringimmediateattention,wellfacilitatethereceptionofdeliveries,mail, and othernecessaryservices.Workersperforminghousing and commercialconstructionrelatedactivities, includingthosesupportinggovernmentfunctionsrelatedtothebuilding and developmentprocess,suchinspections,permittingand planreviewservicesthatcanmodifiedtoprotectthepublichealth,butfundamentallyshouldcontinue and enablethecontinuityoftheconstructionindustry(e.g.,allowqualifiedprivatethirdpartyinspectionsincaseoffederalgovernmentshutdown).Workersperformingservicesinsupportoftheelderly and disabledpopulationswhocoordinate a varietyofservices,includinghealthcareappointments and activitiesofdailyliving.Workersreponsibleforthemovementofhouseholdgoods. HYGIENE PRODUCTS AND SERVICES Workerswhoproducehygieneproducts.Workersinlaundromats,laundryservices, and drycleaners.Workersprovidingpersonal and householdgoods, repair, and maintenance.Workersprovidingdisinfectionservicesforallessentialfacilities and modesoftransportation and whosupportthesanitationofallfoodmanufacturingprocesses and operationsfromwholesaletoretail.Workersnecessaryfortheinstallation, maintenance, distribution, and manufacturingofwater and spaceheatingequipment and itscomponents.Supportrequiredforcontinuityofservices,includingcommercialdisinfectantservices,janitorial andcleaningpersonnel, and supportpersonnelfunctionsthatneedfreedomofmovementtoaccessfacilitiesinsupportoffrontlineworkerWorkerssupportingtheproductionofhomecleaning,pestcontrol, and otheressentialproductsnecessarytoclean,disinfect,sanitize, and ensurethecleanlinessofresidentialmes,shelters, andcommercialfacilities.Workerssupportingagricultureirrigationinfrastructure.Workerssupportingtheproductionofhomecleaning and pes