AZNet II – Arizona Network - PowerPoint Presentation

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AZNet II – Arizona Network

STEERING COMMITTEE

July 16, 2012Slide2

AZNet II – Arizona Network

Agenda

Opening Remarks – Gary Hensley

Introductions – Gary Hensley & Hank Adams Transition Update – Gary Hensley/Jennette Wilkins on Billing Moratorium Update – Pam Dreyer LAN Switch Management & Refresh - Gary Hensley Network Seat Billing – Suzan Tasvibi-Tanha On-Boarding Process – Ed Yeargain AZNet II Voice & Network Implementation – Hank Adams Solar Winds – Demonstration – Justin Buker Remedy – Demonstration – Brian Bayne Closing Remarks Slide3

AZNet II – Arizona Network

Transition Update

CenturyLink will transition as the sole provider as of August 1, 2012

Transition activities include:AdministrativeOperationalBillingOpen MACs and ProjectsSlide4

AZNet II – Arizona Network

Billing

Final AZNet COP Billing

Will be included on the Telesoft August invoice, available around 8/16Please open a Remedy TEM ticket immediately for any disputesPlan to identify resolution to existing Seat, Per Occurrence and MAC disputes involving Black Box by 7/31 First AZNet II BillingWill be included on the Telesoft September invoice, available around 9/18 Existing Seats will be mapped to new Voice Seat types. Each applicable Voice Seat will also include a Network SeatSlide5

AZNet II – Arizona Network

Moratorium Update

New Project Guidelines:

  Effective 7/1/12 – New Remedy tickets for Projects will be held until the transition to the new AZNet II contract on 8/1/12.New RFI Guidelines:  Effective 7/1/12 – New Remedy tickets for Request for Information that involve AZNet services and equipment will be held until the transition to the new AZNet II contract on 8/1/12.  New MAC Guidelines:  Effective 7/23/12 – New Remedy tickets for Moves, Adds and Changes will be held until the transition to the new AZNet II contract on 8/1/12.NOTE:  Effective 7/1/12 – MACs involving equipment purchases will be reviewed to ensure equipment can be received and installed by 7/31/12.Existing Projects in Process – all existing Projects must be completed by 7/31/12.Hard stop on all request with the exception of repairs is 7/23/2012Slide6

AZNet II – Arizona Network

LAN Switch Management

The Telecommunications Executive Governance Committee (TEGC) met on July 10, 2012 to discuss and vote on a couple of key issues related to the AZNet II contract. 

LAN Refresh Only vs. LAN Refresh & ManagementTEGC  members reviewed and discussed the advantages and disadvantages for both options.  TEGC voted unanimously for LAN Management and Refresh2. Network Seat Billing- Details provided later in the presentation Slide7

AZNet II – Arizona Network

Network Seat Billing

As required by

AZNet II contract,  a method had to be adapted  and approved by TEGC to count the Network Seats. A subcommittee was established to work on this task,  the following 4 categories were identified as potential options and recommendations presented. Options: # of Active Ports on the LAN switches# of employees# of Personal Computers in use by each agency # of voice seats currently billed

Option 4 was identified to be used for the first 90 days after transition. The subcommittee was task to due further financial analysis on Option 2 and present to TEGC within the first 90 days of the contract, for further discussion or consideration. Slide8

AZNet II – Arizona Network

Active

Ports on the LAN Switches

Approach:  Obtain a current inventory of all state LAN switches, with active ports countsDeduct from the active port count the out of scope device connections: Servers,  printers, alarms, card readers, HVAC monitoring devicesChallenge: Due to a large number of out of scope device connecting to the LAN Switches, it will be very difficult to validate and maintain an accurate countSlide9

AZNet II – Arizona Network

Number

of Employees

Approach:   Deducted from the countemployees on 2nd and 3rd shiftemployees with primary duties not requiring connection to the IT Network, I.e. Highway Landscape maintenance, Field Inspectors & others Other Class of FTE's  as identified by the subcommittee Agency to validate the list, included PON/SubPon informationChallenge: Agency validationSlide10

AZNet II – Arizona Network

Personal Computers in Use by Each Agency

Approach: Obtain a  count of Personal computers by agency Agency to compile a list, included PON/SubPon informationChallenge:No central repository for all Personal Computer inventoryAgency inventories reflect devices in spare inventory,  in deployment phase,  in surplus phaseManual procedure has to be developed and implement by the contractor and  agencies to validate and maintain an accurate countSlide11

AZNet II – Arizona Network

Voice

Seats Currently Billed – Interim (first 90 Days)

Approach: Obtain current inventory from the TEM Provider Only count the Analog, digital/IP seats( ACD included) Create a duplicate for each item and label as Network Seat Use the current PON/SUBPON identified by the agencies Challenge: Validation of the acceptable seats, which is being performed by EIC Slide12

AZNet II – Arizona Network

Security Privacy and Risk (SPR) Onboard Process

EIC will notify SPR of

AZNet II candidates after they successfully pass the CenturyLink background checkBackground check and required security training courses will be initiated simultaneously by SPRSPR will administer security trainingSPR will initiate the State background checkSlide13

AZNet II – Arizona Network

Security Training WorkflowSlide14

AZNet II – Arizona Network

SPR Security Training Process

EIC notifies SPR of potential candidate SPR creates account in ERMA to assign a EIN Candidate will be required to complete training and pass exam (70%) Security and Privacy Awareness Training (SPR1000 1.0) System and Network Admin (SPR2000 1.0) HIPAA Privacy and Security Awareness Training (SPR3120) Stop UNAX In Its Tracks Safeguarding Federal Tax Information Any additional training an agency may requireSlide15

AZNet II – Arizona Network

Candidates are required to show proof of completion by emailing exam certificate to SPR

SPR will keep updated spreadsheet of candidates, completed training and email/phone contact information

SPR will notify EIC when courses have been successfully completedSlide16

AZNet II – Arizona NetworkSlide17

AZNet II – Arizona Network

SPR Background Check Process

Prospective candidates must pass CenturyLink background check before being sent to EIC. EIC will then notify SPR of candidates

SPR (working with HR) initiates fingerprinting/background check with Capital Police (or local police if candidate is remote)Local candidates will have fingerprinting done by Capital PoliceRemote candidates will receive an authorization form and fingerprint card via FedEx from SPR and have it completed by local authorities. The signed form and fingerprint card will be mailed by to SPR when completed ADOA, DPS and Gaming receive results of candidate background checkIf candidate receives approval the on-boarding process continues with EIC (submit security request)If candidate is denied due to background finding they will not be approved for access Slide18

AZNet II – Arizona Network

CenturyLink Presentation

AZNet II Voice & Network Implementation – Hank Adams

Solar Winds – Demonstration – Justin Buker Remedy – Demonstration – Brian Bayne Slide19

AZNet II – Arizona Network

Closing Remarks