Steering Committee October 21 2013 AZNet II Arizona Network CENTURYLINK Update AZNet II Arizona Network Agenda Opening Remarks Refresh Updates ID: 726854
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AZNet II – Arizona Network
Steering Committee
October 21, 2013Slide2
AZNet II – Arizona Network
CENTURYLINK Update Slide3
AZNet II – Arizona Network
Agenda
Opening Remarks
Refresh Updates
NCC Activity
Ticket Activity Summary & SLR Performance Report
Closing RemarksSlide4
AZNet II – Arizona Network
Refresh Status
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AZNet II – Arizona Network
Core Refresh
Network core
Core routers in all state datacenters
Full integration from old core to new core; legacy MPLS
New MPLS configuration in core, total redesign; agency VRF’s
Upgrade diverse connectivity to Tucson, 10GigNew Carrier host to included geo diversity which was not part of legacyDecommission of legacy connections to TucsonEstablish new DMARC
Datacenter redesign to included carrier relocation
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AZNet II – Arizona Network
Core Refresh
Voice core
Stood up new Unified VoIP core platform in all state datacenters
Established fail over redundancy in VoIP platform; was not part of legacy
Configured voice services on new server and redundant storage platform
Install multiple gateways within core Stood up new voicemail platform with redundancy for survivability Hooks into legacy SL100 for migration time of refreshed locationsCentralized trunking for refreshed location.Slide7
AZNet II – Arizona Network
Core Refresh
Call Center core
Stood up new call center in Phoenix and Tucson datacenters
Established fail over redundancy platform; was not part of legacy
Configured on hardened server platform, redundant storage platform
Install multiple gateways dedicated to call centerStood up major call center application related to ACA Implemented reporting platform dedicated to call centerStanding up new recording platform for call centerSlide8
AZNet II – Arizona Network
Core Refresh
Security core – Pre Production
All new security equipment has been placed in state datacenters
Burn in and testing
Project plan developed, reviewed and being implemented
Moratorium Working with agency and oversightRedundant connectivity Slide9
AZNet II – Arizona Network
Refresh Projects Completed - Summary by MonthSlide10
AZNet II – Arizona Network
Network Change Activity
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AZNet II – Arizona Network
Network Change Control (NCC) ActivitySlide12
AZNet II – Arizona Network
Ticket Activity Summary
&
SLR Performance
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AZNet II – Arizona Network
12-Month Ticket Activity Summary
Total # of Tickets Closed:
23283
Average # Closed per Month:
1940Slide14
AZNet II – Arizona Network Slide15
AZNet II – Arizona Network
Closing Remarks
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AZNet II – Arizona Network
Operations Status
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AZNet II – Arizona Network
Operations Update – Sev1/Sev2 Tickets Slide18
AZNet II – Arizona Network
Operations Update –
Tasks Created/Closed Slide19
AZNet II – Arizona Network
Tasks Created by Week – by Type Slide20
AZNet II – Arizona Network
Tasks Closed/Resolved by Week – by Type