/
Healthcare Services Group Healthcare Services Group

Healthcare Services Group - PowerPoint Presentation

olivia-moreira
olivia-moreira . @olivia-moreira
Follow
474 views
Uploaded On 2016-05-09

Healthcare Services Group - PPT Presentation

including Clinical Trial Services Exclusively through GCPMB LLC Contents Page 2 Corporate Background 3 IDS Infotechs ID: 311775

clinical client services data client clinical data services ids page management infotech research medical patient security quality team phase healthcare analysis project

Share:

Link:

Embed:

Download Presentation from below link

Download Presentation The PPT/PDF document "Healthcare Services Group" is the property of its rightful owner. Permission is granted to download and print the materials on this web site for personal, non-commercial use only, and to display it on your personal computer provided you do not modify the materials and that you retain all copyright notices contained in the materials. By downloading content from our website, you accept the terms of this agreement.


Presentation Transcript

Slide1

Healthcare Services Group

including Clinical Trial Services

Exclusively through GCP-MB, LLC Slide2

Contents

Page

2

Corporate Background

3

IDS

Infotech’s

Healthcare Services

5

Our Capabilities 17

Select Case Studies 20

IDS Infotech’s Best Practices 28Slide3

Corporate Background

Established in 1989, IDS Infotech employs over 1200 people

Offices in 6 locations globally

Located in Chandigarh, Mohali and New Delhi (

Noida

), India, IDS is one of the largest Back Office Processing Units in North IndiaSubsidiary - IDS America, Inc. founded in 2004 with offices in NY and VirginiaSupport Office in the UK with additional Multi-location facilities in India as a part of Business Continuity Plan (BCP)IDS Infotech uses a seamless global delivery network and extensive domain expertise to help any type of business achieve rapid and sustainable cost savings, improve cash flow and drive top-line growthIDS applies the latest technological advances, a highly educated workforce and total customer commitment to provide cost-effective solutions to our clients around the world

Twenty years of successful management in IT and Business Process Outsourcing

Page

3Slide4

Global Service Areas: Our experts successfully migrate processes—with quantifiable results—in the following service areas

Caters to diverse industry verticals such as automotive, aerospace, and machinery

Services include Engineering Design, Engineering Analysis, CAD services, and Manufacturing Support

Relationship management by local (EU & USA) engineering personnel

Domain & sub-domain expertise in all industry verticals

Value Analysis/Value Engineering across the product life cycle

Provides complete healthcare business solutions around the globe

Caters to provider, payer, and pharmaceutical segments

Services include

clinical data management, medical

transcription, accounts receivable management, electronic medical records,

insurance & customer careHIPAA compliant and ISO 9001:2000 certified

Offers Client-dedicated teams, Six Sigma processes and leading edge world-class technologySpecializes in ESI processing, Document review, legal research, and paper discoveryCaters to corporations, law firms, and e-discovery AlliancesExpert team includes certified ESI processors, Attorney reviewers, project managers, and litigation analysts

Specializes in content management and pre-press services such as data capturing, data conversion, typesetting, and document scanningCaters to the production and conversion needs of publishers, knowledge service providers, professional organizations and universitiesServices range from editing books to academic and financial publications involving high volumes of mathematical and tabulated data

Caters to diverse sectors, including Retail, e-Commerce, Network security, Healthcare, Media and Entertainment, and ISVsServices include application development and maintenance, Technical helpdesk, QA and testing servicesExpertise in technologies such as .Net, Java, LAMP, iPhone and in designing and developing Rich Internet applications

Healthcare

Engineering and Design

Legal Services

Content Management and Publishing Solutions

Software Services

IDS Infotech

Page

4Slide5

Page

5

IDS Infotech’s Healthcare ServicesSlide6

We offer end-to-end Healthcare services across the entire value chain, thus adding higher value to our clients

IDS Healthcare Solutions across the Value Chain

Appointment Scheduling

Insurance Authorisation and Pre-cert

Patient Call Answering

Clinical Research Data Management

Coding

Receivable follow-up and Collections

Billing and Claims

Charge Processing

Medical Transcription

Patient Record Secure storage and retrieval

Account Receivable ManagementSpecialised servicesPatient Records Management Patient Records and EMRFront Office

Page 6Slide7

Our healthcare services

Page

7Slide8

We cater to the provider, payer and pharmaceutical developer segments

Provider Segment

Account Receivable Management (ARM)

Appointment Scheduling, Patient Registration in Practice Management System, Patient coverage and Benefits verification, Coding, Charge Entry, Claim submission, Payment posting, Denial/Rejection Analysis, A/R Follow-up, Provider credentialing, and pre-adjudication

Medical Transcription Services (MTS)

Medical Transcription Services to US Hospitals and MTSOsMedical Record Digitization / Electronic Medical Records (EMR)Online patient registration, medical template customization, data conversion dumping from old system to new system, medical records day-forward conversion, and medical records backfile conversion for EMR systemInsurance Services Group (ISG)Data Entry of insurance claims for insurance companies and TPAsPayer Segment

Page 8

Clinical Data Management (CDM)

Clinical Data Management and SAS Programming services to Pharmaceutical Research Companies through GCP-MB, LLC, providing both clinical and non-clinical services

Direct-To-Customer Services

Drug Information Services, Product Complaint Services, Drug Ad Response Hot line, Market Research, Patient recruitment and screening for Clinical Research

Pharmaceutical SegmentSlide9

Our experience in Clinical Data Management (CDM)

Clinical Trial Experience in Depression, Oncology, Psoriasis, Rosacea, Periodental disease, Lupus, HHID, Liver failure, Asthma, COPD, Hypertension, Analgesics, etc.

Dedicated experienced project manager for each account with over seven years of experience

Team of twenty people who have expert knowledge in medical terminology and coding methods with average experience of 3-4 years

Processing at an average 1000 records per day per person for clinical and non-clinical projects

Successfully delivered several complex projects well within expected budget and turn around timeFully HIPAA Compliant processPage 9Slide10

Our Process Flow Chart for Clinical Research Management

Page

10Slide11

Our experience in Direct-To-Customer Services

Drug Information Services

For Patients

For Physicians

Assist patients in better understanding the drug by answering their questions on drug usage, side effects and any other issues

Create database of prescribers, users, target patients

Serve as help desk for consumers, information collection desk for marketing division

Serve as the first level resolution center, answering questions around:

appropriate therapy for specific patients; adverse reactions to drugs; efficacy of drugs; drug interactions; intravenous additive incompatibilities; biopharmaceutic and pharmacokinetic parameters of drugs; dosing in renal failure; appropriate therapy for a disease state; identification of foreign drugs; and information on new drugs

Product Complaint Services

Log in the received complaint

Filter the complaint into critical or non-critical categories

Address non-critical complaints and escalate critical complaints as per protocols setFollow-up on the resolution with the complainant Drug Ad Response Hot line

This hotline can be used for any of the following purposes: Answer clinical or Benefit questions Collection of Patient interest data Clinical Counseling Product education – for the product on active promotionMarket ResearchCollect Socio Economic Statistics

Conduct patient Satisfaction survey’s Conduct patient / physician Demographic surveyPatient Recruitment and Screening for Clinical ResearchScreen the patients for recruiting in clinical trials based on the inclusion and exclusion criteriaPage 11Slide12

We managed over 50 clinical and non-clinical projects

Clinical Projects

Non-clinical Projects

Daiichi Sankyo

Pain Therapeutics

Vicept

Mits

BMS

Acceleron

Novartis

Battelle

AZ-NXY

ALS (Advance Life Science)

Genzyme

ActelionAstellas

PremierGPC

ARCA

Forest

EisaiAMI

Ligand

CentocorPharmacyclics

AtheroGenics

Hyperion

ARCA

DSPA

Hemispherx

PGx Health

Allergan

Tracon

Eisai

Nuvo

Astellas

Premier Research

Shire

Prolexys

Duramed

Synta

NeurogesX

Auxilium

AZ-Seroquel

Novartis

Al Pharma

EndoCeutics

Pain Therapeutic

Xanodyne

AZ Crestor

Poniard

ALS (Advance Life Science)

Pharmasset

Premier Research

TMC Cangrelor

Arca Biopharm

Pacira

Galderma

Lux Biosciences

Page

12Slide13

Page

13

Select Case StudiesSlide14

Case Study for

Clinical Research Management

The client is one of the largest global Clinical Research Organizations having footprint in 18 countries. Services support the entire drug development process cycle. Service offerings range from preclinical testing to clinical trials management (Phase I to Phase IV) thus assisting pharmaceutical and biotech companies of all sizes to fulfill their research and development, clinical trial, regulatory and marketing support needs.

Client background

Benefits to Client

Accuracy: The accuracy of the delivered work was on average 98.5%  Turn Around Time (TAT): The agreed upon TAT by the client to receive the indexed CRFs was 21 days whereas IDS Infotech delivered the same within 7 days as we have dedicated team at IDS Infotech to do CRF indexing exclusively. Currently the team is working with a TAT of three days and meeting the same consistently.  Cost saved up to 40%: By using IDS Infotech personnel who are well trained to provide best of services there is no capital investment on infrastructure and resources from the client’s side, the total reduction in the cost of the client is as high as 40 %. We were able to provide solution to the client to reduce the costs involved in handling multiple databases as against a single database.

Project background

Data entry of Case Report Forms (CRFs), as part of Clinical Trials Phase II and III, was expensive, time consuming, and created a bottleneck in proceeding to the next stages of review for the client. CRFs were being entered by the client at the client’s own production facilities. The client was looking for a way to eliminate the bottleneck resulting from the time consuming, low end 1st and 2nd pass data entry of CRFs

Challenges faced

by our Client

Our Solution

The client, being a global operator, has a centralized online database and the service provider needed to have 24-hour access to this databaseIDS Infotech established fire walled VPN connectivity between the customer’s Oracle Clinical Database in the US and our operational facility in India

To eliminate the bottleneck, the client established a minimum turn around target of 21 days to process a backlog of 11,500 formsAll 11,500 forms processed by IDS Infotech in 7days. Post processing efforts by the client was reduced significantly, as all manual discrepancies were resolved at 2nd pass entryBeing a Phase III clinical study requisite, audit trails were required to ensure client confidentialityA secure, US based server was used to transfer scanned CRFs (images) to India. All processes strictly followed the required SOPs dictated by the client

The client utilized Oracle Clinical, which required specific application knowledge and operating skillsIDS Infotech core team working on this project was trained by CRO in UK on Oracle Clinical (OC)A T3 module created by the core team, with assistance from the client, allowed efficient transfer of OC skills to India based data entry personnelAdditional on-line training by teleconference and Web Cast was imparted to facilitate knowledge transfer, resulting in OC expertise with minimal investmentPage 14Slide15

Case Study: Our approach

Phase 1: Process Assessment

Phase 2: Implementation of Services

Phase 3: Quality Analysis

Client visit: IDS Infotech team visited the client’s site in the UK for three months in order to understand their process

The client also visited IDS Infotech in India and performed audit of the facility for the capability testing to perform clinical research related workWe were compliant with all the requirements

Established Clinical Data Management (CDM) processes at IDS Infotech

Trained the IDS Infotech team

Gained access to client’s

application and database through secured user IDs and passwords

Provided the following services for the CRFs Phase I, II and III of the clinical trials

IndexingFirst pass Second pass of the CRFsQuality Management of the studies

Performed data indexing of all the above mentioned studies, which is the step two in data entry of Phase I clinical trialsThe entire team at IDS Infotech was trained online for data indexingConducted Quality Management: QM is the final step in Clinical Database check. The main objective of QM was to ensure that the database is an accurate reflection of the CRF and the data review is appropriate and consistent with study guidelines and conventionsPost completion of data entry, released the CRFs, which in turn were saved in the client database for the Quality Analysis at their endPage 15Slide16

Case Study for

Clinical Research Management

Our client is a leader in the electronic transformation of clinical R&D. They offer a suite of regulatory, clinical, process and IT solutions. They have a proven record of delivering innovative solutions to leading biotech and pharmaceutical companies.

Client background

Received Case Report Forms (CRFs) and Data Clarification Forms (DCFs) for book marking and linking from the client

The overview of steps is as follows:Case Report Forms (CRF) Book markingCase Report Forms (CRF) Linking to DCFQuality Check 100%Second stage Random Sampling QA processAssisted the client in both clinical and non-clinical projectsManaged over 50 clinical and non-clinical projects for the client

Our Service Offerings

Project Achievements

Description

Volumes

handled for Clinical projects

Volumes

handled for Non-Clinical projectsTotal number of client projects:6830

Total number of files (PDF):183061789Total number of pages (CRF):

2132534410954Total number of DCF / Bookmarks:

173030 DCF169748 bookmarks

Total number of Queries resolved / Links:

215917 queries resolved124091 links

Page 16Slide17

Case Study for

Clinical Research Management

Our client is dedicated to serving the Pharmaceutical, Biotechnology and CRO Industries by developing and supporting state of the art software and services designed to facilitate a more efficient, effective and timely capture, distribution and analysis of clinical data from paper or imaged CRF forms. It offers the possibility of electronic data capture from paper or imaged CRF, including full verification, validation, data management and clean-up.

Client background

Image Verification for CRFs

Verify the received images against online client dataData Entry – 1st and 2nd Pass Quality CheckCheck all records100% by comparing the data entered in the 1st and 2nd pass to ensure quality SLA

Field Data Clarification Forms (FDCFs)

Data entry of DCFs including query resolution

Statistical Analysis Systems (SAS) in Clinical trials

Complete analysis of the patient data deploying SAS tools

Our Service Offerings

Statistical Analysis Systems

Import external dataData validationData analysisReport generationThe following steps are followed for performing Statistical Analysis in Clinical TrialsPage 17Slide18

Case Study for Insurance Services

Client: Third party Administrator

The client is a leading Third Party Administrator and principally engaged in administering self funded healthcare plans for 300+ lives, single or multi-site employers and back shop claim processing. The client is responsible for the administration of an employer’s medical benefit plan. They are also responsible for printing and providing ID cards and medical benefit plan booklets, as well as processing and arranging for payment of medical claims.

Client

The client was looking for a partner who could help them to perform the digitization of about 3000 medical claims per day. The client wanted to engage cost effective service providers which can meet the expected TAT of 12 hour for these claims with at least 99% accuracy. IDS conducted detailed study of their requirements and undertook the pilot for the project.

The IDS in-house training team developed a fast track training program for the data entry personnel, and ramped up staff into its dedicated facility to the required number on an accelerated pace.Key processes were optimized to maximize productivity from the staff and all the team members were adequately trained and tested before putting them on the project.To meet the TAT requirements of our client, a special application was designed where we could open the client input files on the upper half of the screen and index the data in our application in the lower half of the screen. Also this application recorded all the entries made and auto-populated the recurring data. This saved a lot of time and increased the productivity of our team members. Also, we did not have to print all the input data received from the client.100% quality sampling was done during the initial 2 weeks to understand the weak areas of the team and retraining sessions were conducted to improve on them.

Daily feedback sessions with the client were conducted during the pilot phase to ensure customer satisfaction.

Project Background

Our Solution

Benefits to Client

Client appreciated the performance during the pilot phase. They were particularly happy with the quick turnaround and the quality work.

Client gained the confidence on IDS, and they doubled up the volumes in 45 days.

Client started seeking solutions from IDS wherever they required our services that required any special treatments.Cost Saving: The outsourcing concept resulted in huge cost savings to the client as otherwise they were getting the digitization done domestically which incurred heavy costs compared to the off-shore digitization.Page 18The major challenges were to :Cut on the paper printing cost. Output in HIPAA 837 format. 3).

Achieve the turnaround time with the expected 99% accuracy levels. Challenges faced by ClientSlide19

Page

19

IDS Infotech’s Best PracticesSlide20

We differentiate ourselves by following best practices in all our processes

Page

20Slide21

Our best practices

We follow a zero-tolerance security and compliance policy

Page

21

Physical Security

Each employee is trained on the Confidentiality and monitored for any data exchange, either physical or virtualPersonnel LevelWe have all the necessary security features to ensure all data is not only protected, but stored with a Business Continuity Plan. We have a mirror site with NTT Vario with full fledged secure servers and systemsTechnology Level

All locations secured by Security and Electronic controls

HIPAA

Confidentiality &

Data Security

Contract Level

All IDS Infotech employees in our Healthcare division undergo a HIPAA Compliance training Program and evaluated. Those that pass only can work with clients

Personnel LevelWe request for a HIPAA compliance checklist from the client. Check list signed off once technology requirements are metTechnology LevelAll locations secured by Security and Electronic controlsCompliance OfficerDedicated Compliance officer for HIPAASlide22

Our best practices

We understand Global Client requirements

Page

22

No Downtime – Guaranteed 24x7 operations

100 percent link redundancy including Last mile local loop5 Mbps Bandwidth with VPN - Easily scalableFacility wide and inter facility level BCMData security audit process; ISO 270001 company; 100% data back upOwn US based secured, dedicated FTP, email and web server

Client confidentiality - NDA; firewalls at gateway/ remote server Slide23

Our best practices

Our staff and HR policies have yielded lower than industry attrition rates

Page

23

Strict adherence to Indian government rules for employee welfare

Staff covered under group medical insurance scheme Ethical workplace practicesNo employee below 18 years of ageStructured reward/recognition and performance appraisal systemEmployee work place as per international standard

Induction and on-going functional training

Continuous feedback and improvement mechanismSlide24

Our best practices

We guarantee Quality and Turn Around Time (TAT) SLA requirements

Page

24

ISO 9001 certified QMS

Identify KRA in joint review with clientProcess based, data intensive approach based on DMAIC Well-documented SOP’s for maintaining project qualityEach SOP with clearly defined tasks and control pointsEach task staffed with trained staff

Each task with well defined performance and quality metrics

100% QA to client. No dispatch to client without Quality Check

MIS to track and deliver TAT – within 24 hours or moreSlide25

Our best practices

We follow a least pain to the client, project management based migration approach

Page

25

Establish Team Charter; understand business rules

Process a sample; analyze client requirements Translate in terms of project resource requirements Present solution costing to client; sign SLASetup process requirementsPhased approach: run a Pilot; tune process; incorporate improvements; continue phased ramp up till ownership of full volume; MIS system for reporting & communicationSlide26

We have been certified for providing top-most quality while maintaining security and confidentiality

Page

26

ISO

9001:2008

ISO27001:2005HIPAACOMPLIANT

AS

9100:2001

QUALITY

The ISO 9001:2008 standard provides a

tried and tested framework

for taking a systematic approach to managing an organization's processes so that they consistently turn out product that satisfies customers' expectations. SECURITYISO/IEC 27001 formally specifies a management system that is intended to bring information security under explicit management control. Being a formal specification means that it mandates we meet specific requirements.CONFIDENTIALITYHIPAA establishes standardized mechanisms for electronic data interchange ( EDI ), security, and confidentiality of all healthcare-related data. The Act mandates security mechanisms to ensure confidentiality and data integrity for any information that identifies an individual.

QUALITYThe standard adheres to all the requirements of ISO 9001:2000 plus additionalrequirements for the aerospace industry.Slide27

Safe Harbor Privacy Principles

IDS consider protecting the integrity and privacy of every confidential information as a crucial part of our services. We have strict directives for Safe Harbor Privacy principles and our security and policies are revised from time to time for better scrutiny and privacy maintenance. With every such amendment, changes are made in the processes and the technology so as to make both compliant.

Page

27Slide28

USA Office

IDS America Inc.

1501 Broadway, 12

th

Floor

New York-10036Tel  : (+1) 734 276 5260Fax : (+1) 703 462 5459

India Office

IDS Infotech Ltd.

C-138, Phase VIII,

Industrial Area, Mohali, India.

Tel : +91 (172) 509 1601/602

Fax : +91 (172) 509 8475Europe Office

IDS Infotech Ltd. Croy 7 5653 LC EindhovenThe NetherlandsTel : +31 (0) 40 256 16 02Fax : +31 (0) 40 256 11 05

www.idsil.com Our Clinical Trials support services are offered exclusively through GCP-MB, LLC. For other services we can be contacted at…Page 28This document details information and methodology of a confidential nature given by IDS Infotech. No part of this document can be used, reproduced or disclosed to any third party without the written prior consent of IDS Infotech.