Kamal Abburi - PowerPoint Presentation

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Kamal AbburiPremier Field EngineeringMicrosoft

Field Notes – Supporting Office 365 Customers

DMI307Slide3

Acknowledgements

Timothy HeeneyAaron Calloway

Patrick Murray

Lou Mandich

Dave

Barnett

a

nd the rest of Premier Field EngineeringSlide4

Resources to move to Office 365Support Experiences and Learnings from the Field

AgendaSlide5

Deployment Resources

PlanningSlide6

Service Descriptions

Provides detailed information on supported features and capabilities

aka.ms/o365s

d

Mailbox

size

limits ?

Message

rate

limits ?

Recipient limits ?

Public Folders ?Clients supported ?SLA ?Features vs Plans ?Slide7

Office 365 Trust Center

Security. Compliance. Privacy.trustoffice365.com

ISO

27001?

Privacy Policy?

Security Practices?

Service Continuity?Slide8

Office 365 Deployment Guide

Learn all about how to deploy Office 365aka.ms/o365deploy

Pilot ?

DirSync

?

ADFS ?

Hybrid ?

Migration Type ?Slide9

Deployment Readiness

Be ProactiveSlide10

Tenant Name

You can’t change or remove the initial domain, <mydomain>.

onmicrosoft.com

First-come

, first-served basis

Look out for

Eval

or Test tenantsSlide11

onramp.office365.comSlide12

DirSync Error Remediation Tool

Identify and Remediate object errors

IdFixSlide13

Demo

OnRamp and IdFixSlide14

Migration Readiness

Field ExperiencesSlide15

Coexistence domain - <your domain>.mail.onmicrosoft.com domain

Secondary proxy domain to any e-mail address policies which have PrimarySmtpAddress templates for domains selected in HCWBad State = Bad Results

Email Address Policy - HCWSlide16

HCW - Log

[9/8/2013 0:35:38] INFO:Running command: Set-EmailAddressPolicy -Identity 'CN=Default

Policy,CN

=Recipient

Policies,CN

=

contoso,CN

=Microsoft

Exchange,CN

=

Services,CN

=Configuration,DC=contoso,DC=com' -EnabledEmailAddressTemplates 'Microsoft.Exchange.Data.ProxyAddressTemplateCollection' -ForceUpgrade

'True'[9/8/2013 0:35:38] INFO:Cmdlet: Set-EmailAddressPolicy --Start Time: 9/7/2013 8:35:38 PM.[9/8/2013 0:35:39] INFO:Cmdlet: Set-EmailAddressPolicy --End Time: 9/7/2013 8:35:39 PM.[9/8/2013 0:35:39] INFO:Cmdlet: Set-EmailAddressPolicy --Processing Time: 405.6078.[9/8/2013 0:35:39] INFO:Running command: Update-EmailAddressPolicy -Identity 'CN=Default Policy,CN=Recipient Policies,CN=contoso,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=contoso,DC=com'[9/8/2013 0:35:39] INFO:Cmdlet: Update-EmailAddressPolicy --Start Time: 9/7/2013 8:35:39 PM.[9/8/2013 1:40:15] INFO:Cmdlet: Update-EmailAddressPolicy --End Time: 9/7/2013 9:40:15 PM.[9/8/2013 1:40:15] INFO:Cmdlet: Update-EmailAddressPolicy --Processing Time: 3876206.541.Exchange 2013: Update-EmailAddressPolicy -UpdateSecondaryAddressesOnly C:\Program Files\Microsoft\Exchange Server\V15\Logging\Update-HybridConfigurationSlide17

This issue occurs if you do not upgrade the legacy email address policy before you try to run the HCW.Slide18

Set-WebServicesVirtualDirectory

MRSproxyenabledInternalAuthenticationMethods

ExternalAuthenticationMethods

Mailbox MovesSlide19

User throttlingMigration-service

throttlingResource health-based throttlingMigration – Office 365 Throttling

Migration Method

Office 365 user throttling

Office 365 migration-service throttling

Office 365 resource health-based throttling

Observed average throughput per hour and per client (if applicable)

IMAP Migration

No

Yes

Yes

10-15 GB (100 concurrency)

Cutover MigrationNoYesYes10-15 GB (100 concurrency)Staged MigrationNoYesYes10-15 GB (100 concurrency)Hybrid MigrationNoYesYes10-15 GB with 20 concurrent movesThird party MAPI MigrationYesNoYes4-12 GB (20 concurrency) 3Third party EWS MigrationNoYesYes5-10 GB (20 concurrency) 2Client Uploading (Outlook PST)YesNoYes0.5 GB Slide20

Large Mailboxes – Calendar Versioning / DumpsterIncremental Syncs -

excessive changes Get-MoveRequestStatistics

UserName

-

IncludeReport

| Export-

CliXml

filename.xml

$

StatReport = Import-Clixml MoveReport.xml$StatReport.Report$StatReport.Report.BadItems

$StatReport.Report.MailboxVerification$StatReport.Report.SourceThrottles$StatReport.Report.TargetThrottlesMailbox Moves - Relinquishing job 3/6/2014 7:56:53 PM [DM2PR07MB480] Relinquishing job because of large delays due to unfavorable server health or budget limitations.Slide21

Data source, type and density

Migration Server Performance – Scale OutConcurrencyNetwork

Bandwidth, Latency

Flood Mitigation

ByPass

Proxy

Persistence

Migration Performance – Field ExperienceSlide22

Hybrid Mail Flow

"451 4.4.0 Primary target IP address responded with: ""451 5.7.3 Must issue a STARTTLS command first."" Attempted failover to alternate host, but that did not succeed. Either there are no alternate hosts, or delivery failed to all alternate hosts.“

2014-02-19T19:50:49.953Z,08D0FBC2FF8599DC,SMTP,demo.mail.onmicrosoft.com,-,Messages: 0 Bytes: 0 (Retry : Must issue a STARTTLS command first

)

TLS Filtering

SMTPFixup

protocol blocking the STARTTLS verb

IP

Address in

PBL

Use Protocol Logging or TelnetSlide23

Hybrid Mail Flow – P2 Header

X-MS-Exchange-Organization-AuthAs = Internal Vs anonymous

Check

the mail

route

TLS

is implemented and

enabled

Exchange

Certificate

Check Remote Domain Settings

Load BalancerSlide24

Resources

Mail Flow Guided Walkthrough for Office 365http://support.microsoft.com/common/survey.aspx?scid=sw;en;3568&showpage=1Slide25

Support Experiences

Most Common IssuesSlide26

Network

Proxy servers and Firewall devices Stateful

Packet Inspection

(SPI

)

TCP Idle Session

Internal Authentication

WAN

Accelerators

BandwidthNAT Outlook client may open eight or more connections Maximum supported devices behind a single public IP address = (64,000 – restricted ports)/(Peak port consumption + peak factor)Slide27

Use URL based filtering

Office 365 relies on third-party content caching engines Subscribe via RSS for

Updates

http://

technet.microsoft.com/en-us/library/hh373144.aspx

IP

address and URL requirementsSlide28

Demo

OWA and CDNSlide29

Client Requirements

Best Experience - Latest browsers, Office and appsOffice 365 won’t deliberately

prevent Connections

Older Versions – diminished experience

over

time

Mainstream support -

Extended

supportSlide30

Troubleshooting Outlook

Connectivity Office365 Outlook Connectivity Guided Walkthrough

(http

://

aka.ms/outlookconnectivity)

Microsoft Online Services Diagnostics and Logging (MOSDAL

)

Performance

Make

sure Outlook is

up-to-date Connection Status Use Microsoft Office Configuration Analyzer Tool Proxy Servers OAB

Email Scanners Slide31

Demo

OCAT & MOSDALSlide32

OST Files

OST File SizeCheck disk performance with WinSAT:

Winsat

disk -drive c -ran -write -count

10

Item CountsSlide33

Shared Mailboxes

Auto MappingAutodiscover automatically loads all mailboxes for which the user has full access permissions

Item Counts

Cached Folders – OST Size Impact

Add-

MailboxPermission

-Identity <MBX1> -User <MBX2>-

AccessRights

FullAccess

-

AutoMapping

:$falseSlide34

AutoD

The Autodiscover CNAME record must exist and must be set up correctlyAlias: autodiscover

Target:autodiscover.outlook.com

Required Attributes

mail

,

mailNickname

,

displayName

, and

proxyAddresses

Hybrid - point to on-premises Exchange ServerMobile Devices and AutoDScenario: Mailbox is moved to Office 365Slide35

Demo

Autodiscover – Outlook ClientSlide36

ActiveSync

Exchange Online has EAS throttlingDevice is put into an Access Denied state for a short

time

Collect EAS logs

MailboxLogParser

Wait

at least 10 minutes

or

switch to

Switch to manual sync Slide37

Free Busy

Remote Connectivity Analyzer toolMOSDAL Support Toolkithttp://support.microsoft.com/kb/2555008Slide38

Action Items

Be Proactive Review Service Descriptionshttp://fasttrack.office.com/Slide39

Summary and Key Resources

Planaka.ms/o365sd

trustoffice365.com

Deploy

aka.ms/o365deploy

Office 365 adoption and learning

Maintain

http

://

community.office365.com/en-us/wikis/diagnostic_tools/default.aspx

Premier SupportSlide40
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©

2014

Microsoft Corporation. All rights reserved. Microsoft, Windows and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.

The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.