Traditional Use vs A Development Platform You Choose Our sales people do not follow our defined sales processes Our sales team is too stuck in its old ways to realize the potential of new technology ID: 729707
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Slide1
Microsoft Dynamics
®
CRM:
Traditional Use vs.
A
Development Platform, You ChooseSlide2
“Our sales people do not follow our defined sales processes”
“Our sales team is too stuck in its old ways to realize the potential of new technology”
“Our sales applications are just too cumbersome to use”
“Our
sales people do
not have access to the information they need to succeed”
“It’s hard to tap into office systems when sales reps are on the road”
But your people face challenges
Troy G. Miller, Eric P. Gist, “Selling in Turbulent Times” Accenture Study
every day.Slide3
CRM
2.3
2.6
3.0
3.5
4.1
2009
2010
2011
2012
2013
ERP
1.2
1.3
1.4
1.5
1.7
SCM.8.91.01.21.4Office Suites.07.1.15.2.25
The Opportunity Scope of CRM in the Cloud
CRM:
In Billions
Source: Gartner (October 2009) Market Trends: Software as a Service, Worldwide, 2008-2013
CRM has the greatest potential growth of the online servicesSlide4
The
Power of Productivity:
Familiar
Intelligent
ConnectedSlide5
Familiar
Experiences
Office Fluent User InterfaceNext-gen Outlook experienceRoleTailored
forms and viewsAdvanced personalizationSlide6
Intelligent
Experiences
Real-time dashboardsGuided processesVisual
analysis & navigationDeclarative designSlide7
Connected
Experiences
Business ConnectionsContextual SharePoint
Cloud solutions & extensionsDynamics marketplaceSlide8
Sales
Productivity
Customer
Care
Marketing Effectiveness
Extended CRM Applications
Relationships • Interactions • Process • Insights
xRM
Framework
On-premises
PC
Browser
Phone
CloudSlide9
Microsoft Dynamics CRM Suite
Full CRM suite capabilities and application flexibility
Interactions
Marketing
Sales
ServicexRMBusiness Process
SOAFlexible DeploymentSlide10
Challenge:
Improving Sales and Service Management
Traditional CRM systems can’t be customized for company’s needs. On-premises CRM requires downtime for deployment and maintenance.Critical business intelligence is in silos.Processes are inconsistent across
the company.?
HOW CAN YOU OVERCOME THESE BARRIERS TO BETTER SALES, SERVICE, AND RELATIONSHIP MANAGEMENT?Slide11
Microsoft Dynamics CRM with Cloud Power:
Works with and like widely familiar software.
Turns disconnected data into accessible business intelligence.Allows you to develop and deploy custom applications rapidly.Slide12
Sales Challenges
Sales cycle too long, close rate too low.
Sales chain is disconnected
from supply.Current CRM tools limit
sales expansion.HOW CAN YOU ACCELERATE
SALES PRODUCTIVITY ACROSS YOUR COMPANY??Slide13
Microsoft Dynamics CRM with Cloud Power Lets You:
Deploy accessible, consistent sales automation rapidly to increase conversion rates.
Connect multiple systems and make them easily accessible with user-based web parts.Expand worldwide by deploying consistent, accessible solutions in the cloud.Slide14
Service Challenges
Customer service processes are inconsistent, unreliable.
Customer can’t access key information securely.Customer experience is disconnected.
HOW CAN YOU PROVIDE SERVICE EXCELLENCE WITHOUT HIGH CUSTOMER CARE COSTS?
?Slide15
Microsoft Dynamics CRM with Cloud Power Lets You:
Provide reliable, uninterrupted customer service with consistent processes and tools.
Keep data reliable and secure.Connect the customer experience.Slide16
Customization Challenges
CRM solution can’t be tailored to specific needs.
Line-of-business and industry-specific applications are not accessible.Multiple systems can’t be connected.
HOW CAN YOU CREATE, DEPLOY, AND CONNECT CUSTOMIZED APPLICATIONS QUICKLY AND AFFORDABLY?
?Slide17
Microsoft Dynamics Extended CRM
(XRM
) with Cloud Power
Allows Y
ou to:Modify and develop applications specific to a line of business, company, or industry.Connect applications to software that your people can access and know how to use.Deploy customized applications rapidly across the enterprise.Slide18
Customize
Your Cloud with
Microsoft Dynamics CRM
On premises
In a public cloud
In a private cloudSlide19
Microsoft Solutions: Better TogetherSlide20
©
2011
Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS PRESENTATION.
Microsoft, Bing, the Internet Explorer logo, Microsoft Dynamics, the Microsoft Dynamics logo, the Office logo, Outlook, the Server logo, SharePoint, Windows Live, and the Windows logo are trademarks of the Microsoft group of companies. All other trademarks are property of their respective owners. Slide21
Customer Success: TRION
Challenge
Results
Solution
Trion, an employee-benefits consultant company, needed to improve sales-team productivity and collaboration.
Challenge: Find a sales-automation system that reduced task duplication, was easy to use, and supported sales-team collaboration.
With Microsoft Dynamics CRM Online, Trion deployed a CRM system that fit their budget and business needs—within weeks.
Because it works with and like Microsoft Outlook
®
, which their sales team already used, employees learned and adopted the solution quickly.
100 percent improvement in sales efficiency
Fast deployment and
user adoption
Improved business insight
Low implementation and maintenance cost
Improved collaboration
Higher ROI on marketing campaigns
“Our efficiency has soared by well over 100 percent with Microsoft Dynamics CRM Online.… I don’t have to pull our IT resources away from other tasks to tend to the CRM system.”Jeff Kiely, Vice President of Sales and Marketing, TrionSlide22
Customer Success: 1-888-TRASH-IT
“The rich features, competitive pricing, and customization capabilities of Microsoft Dynamics CRM Online mean that dollar for dollar we’re getting unbelievable value compared to the alternatives.”
Sam Jawad, Founder, 1-888-TRASH-IT!
Challenge
Results
Solution
TRASH-IT—a junk removal service—was using an inflexible CRM system that did not match company processes and could not be deployed widely.
Challenge: Find a CRM solution that could be customized to company-specific needs and easily extended to franchisers to improve customer sales and service.
Microsoft Dynamics CRM Online provided a customizable solution that can adapt to specific needs.
The system was deployed quickly across the company and lets them quickly extend best business processes to franchises in an easy-to-use, accessible format.
Customer growth
Better customer and franchise service
Business continuity across franchisees
Low cost with no IT burden
Improved efficiency with easy accessibility via the Internet and mobile devicesSlide23
Customer Success: Century Payments
Challenge
Results
Solution
Century Payments offers innovative payment-processing services to retailers.
Challenge: Looking to expand its inside and outside sales organizations, the company sought a more affordable and effective customer relationship management package than its existing Salesforce.com solution.
Microsoft Dynamics CRM tripled the number of sales agents using the solution in six months.
The company saves nearly $13,000 monthly compared to their previous CRM solution.
Century Payments used Microsoft Dynamics CRM to develop new
time-saving
applications.
$150,000 in annual savings
Reliable service for mission-critical applications
New applications built in just weeks
One of the new applications results in 35 percent faster merchant approvals
“By switching to Microsoft Dynamics CRM Online from Salesforce.com, we’re saving nearly $13,000 each month with 160 users. On top of that, we’re doing much more with Microsoft Dynamics CRM Online.”
Joel Friedman, CIO, Century PaymentsSlide24
Customer Success: Data Reduction Systems
Challenge
Results
Solution
Data Reduction Systems provides data storage archival and retrieval solutions to businesses, including many pharmaceuticals.
Challenge: The company’s CRM solution was difficult to use, so employees avoided using it, preventing easy access to accurate sales and service information.
Microsoft Dynamics CRM provided an easy-to use interface, and it integrated seamlessly with Microsoft Outlook, which is used extensively by the company’s employees.
Employees quickly adopted the new system, and now take advantage of real-time access to accurate data to improve sales.
Increased sales
Simplified data sharing
Improved business intelligence
Company-wide
adoption of easy-to-use system
“It integrates so seamlessly with Outlook that we knew it wouldn’t be a burden on our employees to learn and use....that’s helped to drive a 100 percent user adoption rate.”
Marc Chester, VP of Business Development, Data Reduction Systems