WELCOME. Presenters:. David . Rimai. Reynolds. , . Director . of Field Operations. Diana L. Lezette. , Training and Instructional Design Coordinator. Our Agenda. The Nutrition Outreach and Education Program and SNAP. ID: 688814 Download Presentation
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WELCOME. Presenters:. David . Rimai. Reynolds. , . Director . of Field Operations. Diana L. Lezette. , Training and Instructional Design Coordinator. Our Agenda. The Nutrition Outreach and Education Program and SNAP.
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NOEP 101
An Overview of the Nutrition Outreach and Education Program for New NOEP Coordinators
Slide2WELCOME
Slide3Presenters:David Rimai
Reynolds, Director of Field OperationsDiana L. Lezette, Training and Instructional Design Coordinator
Slide4Our Agenda
The Nutrition Outreach and Education Program and SNAPThe NOEP Coordinator Role and Responsibilities Outreach Requirements
Quarterly Reports and NOEP Online
Resources, Questions and Comments
Slide5Our Goals
NOEP Coordinators will be prepared to continue learning about their roles, the Nutrition Outreach and Education Program, and the resources and supports available to them. NOEP Coordinators will feel engaged with NOEP. NOEP Coordinators will begin building a strong, open working relationship with Hunger Solutions New York staff and feel that their work is honored and appreciated.
NOEP
Coordinators will be prepared to increase their capacity to produce results that are important to them and to the community members they assist.
Slide6
Objectives
List three reasons why SNAP is underutilizedIdentify a reportable PrescreenIdentify a reportable Referral to another program Identify a reportable Collaboration Narrative Differentiate between Non-Allowable (Prohibited) and Allowable NOEP Coordinator activitiesDifferentiate between the roles of the Contract Manager and the SNAP Technical Assistance Specialist
Identify the
most important
source of information for Tracking SNAP benefit decisions
Recognize the correct source of funding for outreach costs
Slide7Pre-Test
Slide8Icebreaker
Slide9NOEP Network
www.hungersolutionsny.org
Slide10Slide11NOEP and SNAP
Slide12SNAP
Supplemental Nutrition Assistance Program
Previously Food Stamps
Served more than 3.1 million New Yorkers in 2014
Including:
1.2 million children
Over 530,000 seniors
Slide13SNAP is Underutilized
Estimated 1/4 of those eligible in NYS are not receiving SNAP.Hispanic/Latino and Elderly particularly underutilize SNAP.
Slide14Why underutilized…View application process as difficult
Believe that it will mean losing home/car/all savingsLack of knowledge about eligibility “I make too much.”Believe that benefits will be taken away from someone else
Slide15Transportation to LDSS/HRA“I already get…(another benefit)”Fear – Immigrants in particular
Stigma, ShameWhy underutilized…
Slide16SNAP 101 Colleen DonovanSNAP Technical Assistance Specialist
Slide17NOEP History1987 – NYS adopts legislation to create the Nutrition Outreach and Education Program to combat hunger and increase utilization of nutrition programs.
1988 – NOEP funded at $1.3 million 2003 – NOEP funded at $2.9 million2012 – NOEP funded at $5.8 million 2013 – 2014 NOEP funded at $5.8
Slide18Impact of NOEP in NYS
30,423 – Households enrolled in SNAP (2014- 2015)$75 million* – Brought into the NYS economy (2014- 2015)
*Average time of SNAP participation: 9 months
Slide19NOEP Coordinators in NYS
74NOEP Coordinators
56 Counties including all boroughs
51 Agencies
Slide20Contract Manager
Roles and Duties
Slide21Contract Manager
Your main point of contact with HSNYYour partner in the processAssistance and support
Slide22Contract Manager
Help developing projectsDaily assistance with achieving target numbersAssess your progress
Slide23Contract Manager
Technical assistance and support for your Outreach and Reporting activitiesAssisting with outreach material development
Approving outreach requests
Guidance in completing reporting
requirements
Help with navigation with NOEP
Online
Slide24NOEP Coordinator
Roles and Duties
Slide25Slide26NOEP Main GoalIncrease the number of low-income, SNAP-eligible New Yorkers, receiving SNAP.
Slide27NOEP Main Goal
New SNAP Apps
Slide28Nutrition Outreach and Education ProgramEducateInform
Assist
Slide29Nutrition Outreach and Education ProgramClear up misinformationDispel the myths
Slide30Confidential
Our communication and work with individuals and families is confidential.
Any time we talk to other organizations or individuals on behalf of our families we must have a
signed release
.
Deserve and receive confidentiality
Slide31Required Training
Mandatory New NOEPs: SNAP 101, NOEP 101,Child Nutrition and Senior NutritionExperienced NOEPs
: One advanced training per contract cycle
More training opportunities to come!!!
Slide32Conference Calls, Webinars, Surveys
Slide33The Survey Says…..
Slide34NOEP Conferences
Spring: NOEP Outreach Convention and ConferenceApril 12th – 14
th
Fall
:
NOEP Leadership Conference
Slide35Site Visits
How are things going?Any areas where assistance/direction or guidance needed?
Can help clear up misunderstandings.
Can help HSNY by bringing back ideas and suggestions from NOEPs.
Mandatory
: A site visit, by the Contract Manager, at least once a contract cycle
Slide36NOEP
Coordinator
Slide37Daily Presence in Service AreaDaily physical presence
in the service area including an office in the service area. Office space must include:Handicap accessibilityArea for Confidential meetingLocked file cabinet in your office for client files
Equipment for NOEP work
Not
located in LDSS/HRA office or at home – ideally high need area
Slide38Required Posters in NOEP Office:NOEP Memo #09, 2015- 2016, 12/09/15
Slide39Emergency Response PlanNOEP Program Memo #04 2015-16 NOEP Emergency Response
Plan (08/04/15) Must be submitted annually and at beginning of employment as a NOEP. Resources Provided online at NOEP Network .Keep plan in a readily accessible place.Hunger Solutions New York will provide additional assistance and guidance.
Slide40Equipment Policy
Slide41NON-ALLOWABLEACTIVITIES
Slide42Non-Allowable
A NOEP Coordinator CANNOT be an Authorized Representative on a SNAP application.
CANNOT
represent a client at a Fair Hearing
.
CANNOT
attend SNAP interview (phone or in-person) in lieu of client.
Slide43Non-Allowable
CANNOT lobby or be involved in other legislative and/or political grassroots efforts. Participation at an event in support of, or sponsored by, an elected official or political candidate is a form of grassroots lobbying and is prohibited.
Slide44Lobbying, etc.
Slide45You can
Educate Community Leaders
Educational Packet One- Page Summary for Community Leaders – Available on NOEP Network – NOEP Outreach and Resources - Search term:
Educational
.
Slide46No “This for That”
Cannot have incentives such as:“Listen to this presentation and maybe maybe win a prize.”or “Fill out an application and get a coupon for…”NO enticements
: Can give info., can educate only, can distribute approved outreach materials, approved promo items – nothing expected, asked for in return.
Slide47Allowable?
You set up a SNAP information table at a free Dairy Event. Politicians running for office show up to shake hands and meet constituents.
Slide48Allowable
You set up a SNAP information table at a free Dairy Event. Politicians running for office show up to shake hands and meet constituents.
It’s okay
Slide49NOEP Coordinators do not do nutrition/dietary counseling or education, provide meal preparation instruction or information, nutrition facts, etc.
Eat Smart New York
https://otda.ny.gov/programs/nutrition
/
or search Eat Smart NY
Slide50Slide51Outreach
Slide52Important: All
Outreach material must be reviewed and approved by the Contract Management Team.
Slide53NOEP funds cannot be used for:
TelevisionRadioBillboards
Slide54Participation in 6 campaigns
Campaign Launch
Slide55Participation in Campaigns
Complete at least two activities for each campaign of the six statewide campaigns.
First activity placed by first day of campaign.
Second activity placed by end of second week of the campaign.
Must include the
slogan
of the campaign.
Each campaign runs for six weeks
Slide56Other Outreach
Blended AdDevelop your own – What resonates with your community?
Slide57Special Initiatives
Slide58Other points to note
Business Cards (need to be approved) Projects with other NOEPS (talk with you Contract Manager first)
SNAP
ROCKS!
Slide59Awards and Recognition
Hunger Solutions New York Recipient of FRAC’s (Food Research Action Center)2013 Innovative Anti-Hunger Work Award
Veterans and Military Families Special Initiative
Slide60Awards and Recognition
2009Vernon Galaxy AwardExcellence in Promotional Product Program Planning and Execution
Slide61NOEP Outreach Funding
Slide62NOEP Funding
USDA
OTDA
HSNY
Your Agency
OTDA
HSNY
FUNDING $$$
Child Nutrition Funding $
Federal $ via (USDA) matches
NYS State $ administered by OTDA
No Matching Federal dollars –
CHILD
NUTRITION or SNAP
Slide63Child Nutrition
Slide64Child Nutrition
Summer Food Service Program (SFSP) – a.k.a. Summer MealsSchool Breakfast Program (SBP)If you are spending money from your budget on outreach for these programs, the funds must
come from the
Non-matched State-only funds
.
Best Practice
: Save your Child Nutrition funds for these campaigns.
Slide65CAMPAIGNS
School
Breakfast
Heat
And Eat
SNAP Working Families
SNAP It’s Accessible
Stay Healthy with SNAP
Summer Meals: School’s Out! Power Up for Summer Fun!
SNAP or Child Nutrition
SNAP
Slide66CAMPAIGNS
School
Breakfast
Heat
And Eat
SNAP Working Families
SNAP It’s Accessible
Stay Healthy with SNAP
SNAP or Child Nutrition
SNAP
Summer Meals: School’s Out! Power Up for Summer Fun!
Slide67CAMPAIGNS
School
Breakfast
Heat
And Eat
SNAP Working Families
SNAP It’s Accessible
Stay Healthy with SNAP
SNAP or Child Nutrition
SNAP
Summer Meals: School’s Out! Power Up for Summer Fun!
Slide68CAMPAIGNS
School
Breakfast
Heat
And Eat
SNAP Working Families
SNAP It’s Accessible
Stay Healthy with SNAP
SNAP or Child Nutrition
SNAP
Summer Meals: School’s Out! Power Up for Summer Fun!
Slide69CAMPAIGNS
School
Breakfast
Heat
And Eat
You Work Hard
SNAP It’s Accessible
Stay Healthy with SNAP
SNAP or Child Nutrition
SNAP
Summer Meals: School’s Out! Power Up for Summer Fun!
Slide70CAMPAIGNS
School
Breakfast
Heat
And Eat
SNAP Working Families
SNAP It’s Accessible
Stay Healthy with SNAP
SNAP or Child Nutrition
SNAP
Summer Meals: School’s Out! Power Up for Summer Fun!
Slide71Heat and
EaCAMPAIGNS
School
Breakfast
Heat
And Eat
SNAP Working Families
SNAP It’s Accessible
Stay Healthy with SNAP
SNAP or Child Nutrition
SNAP
Summer Meals: School’s Out! Power Up for Summer Fun!
Slide72SNAP Special Initiatives
SNAP Outreach
Non-Campaign
Non-Required Outreach
Slide73NOEP Outreach Bank Account
Slide74Slide75NOEP Network Memos
Memo #01 2014-2015 Requirements for all NOEP Outreach – posted July 14, 2014Please Review Completely
Slide76Required Disclosures and Information for Outreach
Slogan/Message of Campaign – at top
Telephone Number including extension of NOEP Coordinator
Name of Agency/Acronym:
Not just logo
NOEP or Spelled out
Slide77Required Disclosures and Information for Outreach
Anti-Discrimination Clause
NOEP Program Memo #09, 12/09/15
Funding Disclosures (appropriate to outreach)
The County served (except in NYC)
Optional
: NOEP Address
Slide78Required Disclosures and Information for Outreach
Slogan/Message of Campaign – at topTelephone Number inc.
extension NOEP Coordinator
Name of Agency/Acronym:
Not just logo
NOEP or Spelled out
Anti-Discrimination Clause
Funding Disclosures (appropriate to outreach)
The County served (except in NYC)
Optional
: NOEP Address
At minimum 75% NOEP
Slide79Promotional Items NOEP Program Memo #05 2015-16 Unallowable NOEP Funded Promotional/Outreach
ItemsPosted 08/05/15 USDA clarification
Slide80Required for Promo Items - Minimum
Slogan (SNAP, School Breakfast, or Summer Food)Agency Name
NOEP Coordinator Phone Number (plus extension)
NOEP
County Name (outside NYC)
Slide81Required Disclosures and Information
Slogan/Message of CampaignTelephone/Address of NOEP CoordinatorName of Agency
NOEP or Spelled out
Anti-Discrimination Clause
Funding Disclosures (appropriate to outreach)
The County served (except in NYC)
Slide82Outreach Approval Request
Outreach Approval Request in NOEP Online – outreach materialsUniversal Attachment Form – Hunger Solutions provided items: Tote bags
Posters left over from 2013-2014 contract year
Slide83Slide84Quarterly Reports
Slide85
Why is reporting important?
Slide86Contract YearJuly 1
st – June 30thReporting Dates for Contract Year Quarterly Reports:October 15th
January 15
th
April 15
th
July 15
th
Contract Manager will help keep you on track, is there to assess and assist.
Slide87Program Target Numbers
Set Annually Some NegotiableSeveral Criteria Contract Manager first point of contact for discussion
Slide88DATA COLLECTION
Ask for assistance from your Contract ManagerHave a tracking systemWebinar and Module
Handouts
Slide89NOEP Online
Your online portal for reporting and outreach approval.
Slide90NOEP Online
Internet Explorer
www.noeponline.org
Slide91
“Measure twice, cut once.”
Slide92“Read twice, input once.”
Slide93“Read twice, input once”
Individual orHousehold
or
Number of…
Slide94LDSS/HRA
LDSS is Local Dept. of Social ServicesHRA is Human Resources Administration – NYC
Slide95MAIN TARGET FORMULA
Number of Households Prescreened Number of Households Referred to LDSS/HRA Approved for SNAP
Denied (LDSS/HRA definition)
Applications Pending
Never Submitted an Application
Slide96Data Collection and Reporting
Slide97Prescreen
Slide98PrescreenEnough information to state:“It sounds like you
may/may not be eligible for SNAP.”
Slide99Prescreen Example 1
You are tabling at a community event:Community member –“I am getting unemployment, my husband is only working part-time as a cashier and we have three kids.”
NOEP Coordinator
“It sounds like you might be eligible for SNAP.”
Slide100Prescreen Example 2
An individual comes to your office, brings all their paperwork, and you complete a budget worksheet. You then tell them if they may be potentially eligible for SNAP.
Slide101Both examples are Prescreens“It sounds like you may/may not be eligible for SNAP.”
Slide102Both examples are Prescreens“It sounds like you may/may not be eligible for SNAP.”
“Potentially…”
“May Be…”
“May Not Be…”
Only LDSS/HRA Determines Eligibility
Slide103Referrals
Slide104Referral to LDSS/HRA SNAP Application Process
Slide105Slide106Referrals to LDSS/HRA
Referral steps to the application process
:
Prescreen
Potentially Eligible
Refer to application process for examples: LDSS/HRA,
MyBenefits
,
AccessNYC
, “I can help you apply”
Slide107We never refer anyone to LDSS/HRA who is not potentially eligible.
Slide108What can we do?Assert their right to apply.
Provide info on other agencies that they can contact.Tell them that NOEP is only funded to assist those prescreened and potentially eligible with the SNAP application (Out of your hands).
Slide109Referral to Other Programs
Slide110Slide111Referrals to Other Programs
Definition
:
NOEP Coordinator refers
client to other services or programs, for example:
WIC
Social Security
Home Care
Crisis Intervention
Slide112Referrals to Other Programs
Referrals are counted even if the client does not receive or later declines services/benefits from the program you referred them to.
Slide113SNAP Application Assistance
Slide114Language to Avoid
You need to…You really should…You have to…I can’t understand why you won’t…CANNOT encourage, persuade, convince
Slide115Assist with SNAP Application process
Prescreen done
Assisted locating, gathering, completing paperwork
In office or home visit
Assisted with interview
Builds relationship for follow up
Slide11635%Tracking
Slide11735%TrackingFollow UpMain Target
Best, Most Important Source for Tracking info is the
Client.
Slide118Recertification
Slide119Recertification work:Important part of NOEP work but main focus is on new SNAP applicants.
Slide120Collaborations
Educate
agencies in your service area about the benefits of working with NOEP.
Ideal
: Set up a referral partnership with another agency
Slide121Collaboration Narrative
Name of Community Agency/ProgramWho you spoke with and how you educated them about the benefits of the NOEP. Collaboration Narrative cannot be about LDSS/HRA.
Slide122Barriers
Slide123Barrier Narrative
Reduce local barriers to SNAP participation.
Specific definition
:
A
local level
(LDSS or HRA) practice/procedure/step that inhibits SNAP-eligible households from completing the SNAP application process.
Slide124Barrier NarrativeRequired Elements of a Barrier Narrative
: Name of Barrier.How you found out about it.What you did.The caseworker/supervisor agreed with the NOEP Coordinator that the barrier is in fact a barrier and will either apply the correct guideline to their caseload (caseworker) or will update staff accordingly (supervisor
).
Slide125Barrier Narrative
Must be for a new SNAP Application, not recertification One Barrier Narrative per quarter Each Narrative must be about a separate barrier
Slide126Barriers
Slide127BarriersSome examples of Barriers:
Application BarriersOnline Application BarriersCustomer Service BarriersSpecial Populations BarriersRequirement Barriers
Slide128Slide129and we are here to help!
Thank You!
You are Valued
Prepared by a project of Hunger Solutions New
York; funded by NYSOTDA and USDA/FNS.
This institution is an equal opportunity provider.
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