NOEP 101 An Overview of the Nutrition Outreach and Education Program for New NOEP Coordinators
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NOEP 101 An Overview of the Nutrition Outreach and Education Program for New NOEP Coordinators

WELCOME. Presenters:. David . Rimai. Reynolds. , . Director . of Field Operations. Diana L. Lezette. , Training and Instructional Design Coordinator. Our Agenda. The Nutrition Outreach and Education Program and SNAP.

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NOEP 101 An Overview of the Nutrition Outreach and Education Program for New NOEP Coordinators




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Presentation on theme: "NOEP 101 An Overview of the Nutrition Outreach and Education Program for New NOEP Coordinators"— Presentation transcript:

Slide1

NOEP 101

An Overview of the Nutrition Outreach and Education Program for New NOEP Coordinators

Slide2

WELCOME

Slide3

Presenters:David Rimai

Reynolds, Director of Field OperationsDiana L. Lezette, Training and Instructional Design Coordinator

Slide4

Our Agenda

The Nutrition Outreach and Education Program and SNAPThe NOEP Coordinator Role and Responsibilities Outreach Requirements

Quarterly Reports and NOEP Online

Resources, Questions and Comments

Slide5

Our Goals

NOEP Coordinators will be prepared to continue learning about their roles, the Nutrition Outreach and Education Program, and the resources and supports available to them. NOEP Coordinators will feel engaged with NOEP. NOEP Coordinators will begin building a strong, open working relationship with Hunger Solutions New York staff and feel that their work is honored and appreciated.

NOEP

Coordinators will be prepared to increase their capacity to produce results that are important to them and to the community members they assist.

Slide6

Objectives

List three reasons why SNAP is underutilizedIdentify a reportable PrescreenIdentify a reportable Referral to another program Identify a reportable Collaboration Narrative Differentiate between Non-Allowable (Prohibited) and Allowable NOEP Coordinator activitiesDifferentiate between the roles of the Contract Manager and the SNAP Technical Assistance Specialist

Identify the

most important

source of information for Tracking SNAP benefit decisions

Recognize the correct source of funding for outreach costs

Slide7

Pre-Test

Slide8

Icebreaker

Slide9

NOEP Network

www.hungersolutionsny.org

Slide10

Slide11

NOEP and SNAP

Slide12

SNAP

Supplemental Nutrition Assistance Program

Previously Food Stamps

Served more than 3.1 million New Yorkers in 2014

Including:

1.2 million children

Over 530,000 seniors

Slide13

SNAP is Underutilized

Estimated 1/4 of those eligible in NYS are not receiving SNAP.Hispanic/Latino and Elderly particularly underutilize SNAP.

Slide14

Why underutilized…View application process as difficult

Believe that it will mean losing home/car/all savingsLack of knowledge about eligibility “I make too much.”Believe that benefits will be taken away from someone else

Slide15

Transportation to LDSS/HRA“I already get…(another benefit)”Fear – Immigrants in particular

Stigma, ShameWhy underutilized…

Slide16

SNAP 101 Colleen DonovanSNAP Technical Assistance Specialist

Slide17

NOEP History1987 – NYS adopts legislation to create the Nutrition Outreach and Education Program to combat hunger and increase utilization of nutrition programs.

1988 – NOEP funded at $1.3 million 2003 – NOEP funded at $2.9 million2012 – NOEP funded at $5.8 million 2013 – 2014 NOEP funded at $5.8

Slide18

Impact of NOEP in NYS

30,423 – Households enrolled in SNAP (2014- 2015)$75 million* – Brought into the NYS economy (2014- 2015)

*Average time of SNAP participation: 9 months

Slide19

NOEP Coordinators in NYS

74NOEP Coordinators

56 Counties including all boroughs

51 Agencies

Slide20

Contract Manager

Roles and Duties

Slide21

Contract Manager

Your main point of contact with HSNYYour partner in the processAssistance and support

Slide22

Contract Manager

Help developing projectsDaily assistance with achieving target numbersAssess your progress

Slide23

Contract Manager

Technical assistance and support for your Outreach and Reporting activitiesAssisting with outreach material development

Approving outreach requests

Guidance in completing reporting

requirements

Help with navigation with NOEP

Online

Slide24

NOEP Coordinator

Roles and Duties

Slide25

Slide26

NOEP Main GoalIncrease the number of low-income, SNAP-eligible New Yorkers, receiving SNAP.

Slide27

NOEP Main Goal

New SNAP Apps

Slide28

Nutrition Outreach and Education ProgramEducateInform

Assist

Slide29

Nutrition Outreach and Education ProgramClear up misinformationDispel the myths

Slide30

Confidential

Our communication and work with individuals and families is confidential.

Any time we talk to other organizations or individuals on behalf of our families we must have a

signed release

.

Deserve and receive confidentiality

Slide31

Required Training

Mandatory New NOEPs: SNAP 101, NOEP 101,Child Nutrition and Senior NutritionExperienced NOEPs

: One advanced training per contract cycle

More training opportunities to come!!!

Slide32

Conference Calls, Webinars, Surveys

Slide33

The Survey Says…..

Slide34

NOEP Conferences

Spring: NOEP Outreach Convention and ConferenceApril 12th – 14

th

Fall

:

NOEP Leadership Conference

Slide35

Site Visits

How are things going?Any areas where assistance/direction or guidance needed?

Can help clear up misunderstandings.

Can help HSNY by bringing back ideas and suggestions from NOEPs.

Mandatory

: A site visit, by the Contract Manager, at least once a contract cycle

Slide36

NOEP

Coordinator

Slide37

Daily Presence in Service AreaDaily physical presence

in the service area including an office in the service area. Office space must include:Handicap accessibilityArea for Confidential meetingLocked file cabinet in your office for client files

Equipment for NOEP work

Not

located in LDSS/HRA office or at home – ideally high need area

Slide38

Required Posters in NOEP Office:NOEP Memo #09, 2015- 2016, 12/09/15

Slide39

Emergency Response PlanNOEP Program Memo #04 2015-16 NOEP Emergency Response

Plan (08/04/15) Must be submitted annually and at beginning of employment as a NOEP. Resources Provided online at NOEP Network .Keep plan in a readily accessible place.Hunger Solutions New York will provide additional assistance and guidance.

Slide40

Equipment Policy

Slide41

NON-ALLOWABLEACTIVITIES

Slide42

Non-Allowable

A NOEP Coordinator CANNOT be an Authorized Representative on a SNAP application.

CANNOT

represent a client at a Fair Hearing

.

CANNOT

attend SNAP interview (phone or in-person) in lieu of client.

Slide43

Non-Allowable

CANNOT lobby or be involved in other legislative and/or political grassroots efforts. Participation at an event in support of, or sponsored by, an elected official or political candidate is a form of grassroots lobbying and is prohibited.

Slide44

Lobbying, etc.

Slide45

You can

Educate Community Leaders

Educational Packet One- Page Summary for Community Leaders – Available on NOEP Network – NOEP Outreach and Resources - Search term:

Educational

.

Slide46

No “This for That”

Cannot have incentives such as:“Listen to this presentation and maybe maybe win a prize.”or “Fill out an application and get a coupon for…”NO enticements

: Can give info., can educate only, can distribute approved outreach materials, approved promo items – nothing expected, asked for in return.

Slide47

Allowable?

You set up a SNAP information table at a free Dairy Event. Politicians running for office show up to shake hands and meet constituents.

Slide48

Allowable

You set up a SNAP information table at a free Dairy Event. Politicians running for office show up to shake hands and meet constituents.

It’s okay

Slide49

NOEP Coordinators do not do nutrition/dietary counseling or education, provide meal preparation instruction or information, nutrition facts, etc.

Eat Smart New York

https://otda.ny.gov/programs/nutrition

/

or search Eat Smart NY

Slide50

Slide51

Outreach

Slide52

Important: All

Outreach material must be reviewed and approved by the Contract Management Team.

Slide53

NOEP funds cannot be used for:

TelevisionRadioBillboards

Slide54

Participation in 6 campaigns

Campaign Launch

Slide55

Participation in Campaigns

Complete at least two activities for each campaign of the six statewide campaigns.

First activity placed by first day of campaign.

Second activity placed by end of second week of the campaign.

Must include the

slogan

of the campaign.

Each campaign runs for six weeks

Slide56

Other Outreach

Blended AdDevelop your own – What resonates with your community?

Slide57

Special Initiatives

Slide58

Other points to note

Business Cards (need to be approved) Projects with other NOEPS (talk with you Contract Manager first)

SNAP

ROCKS!

Slide59

Awards and Recognition

Hunger Solutions New York Recipient of FRAC’s (Food Research Action Center)2013 Innovative Anti-Hunger Work Award

Veterans and Military Families Special Initiative

Slide60

Awards and Recognition

2009Vernon Galaxy AwardExcellence in Promotional Product Program Planning and Execution

Slide61

NOEP Outreach Funding

Slide62

NOEP Funding

USDA

OTDA

HSNY

Your Agency

OTDA

HSNY

FUNDING $$$

Child Nutrition Funding $

Federal $ via (USDA) matches

NYS State $ administered by OTDA

No Matching Federal dollars –

CHILD

NUTRITION or SNAP

Slide63

Child Nutrition

Slide64

Child Nutrition

Summer Food Service Program (SFSP) – a.k.a. Summer MealsSchool Breakfast Program (SBP)If you are spending money from your budget on outreach for these programs, the funds must

come from the

Non-matched State-only funds

.

Best Practice

: Save your Child Nutrition funds for these campaigns.

Slide65

CAMPAIGNS

School

Breakfast

Heat

And Eat

SNAP Working Families

SNAP It’s Accessible

Stay Healthy with SNAP

Summer Meals: School’s Out! Power Up for Summer Fun!

SNAP or Child Nutrition

SNAP

Slide66

CAMPAIGNS

School

Breakfast

Heat

And Eat

SNAP Working Families

SNAP It’s Accessible

Stay Healthy with SNAP

SNAP or Child Nutrition

SNAP

Summer Meals: School’s Out! Power Up for Summer Fun!

Slide67

CAMPAIGNS

School

Breakfast

Heat

And Eat

SNAP Working Families

SNAP It’s Accessible

Stay Healthy with SNAP

SNAP or Child Nutrition

SNAP

Summer Meals: School’s Out! Power Up for Summer Fun!

Slide68

CAMPAIGNS

School

Breakfast

Heat

And Eat

SNAP Working Families

SNAP It’s Accessible

Stay Healthy with SNAP

SNAP or Child Nutrition

SNAP

Summer Meals: School’s Out! Power Up for Summer Fun!

Slide69

CAMPAIGNS

School

Breakfast

Heat

And Eat

You Work Hard

SNAP It’s Accessible

Stay Healthy with SNAP

SNAP or Child Nutrition

SNAP

Summer Meals: School’s Out! Power Up for Summer Fun!

Slide70

CAMPAIGNS

School

Breakfast

Heat

And Eat

SNAP Working Families

SNAP It’s Accessible

Stay Healthy with SNAP

SNAP or Child Nutrition

SNAP

Summer Meals: School’s Out! Power Up for Summer Fun!

Slide71

Heat and

EaCAMPAIGNS

School

Breakfast

Heat

And Eat

SNAP Working Families

SNAP It’s Accessible

Stay Healthy with SNAP

SNAP or Child Nutrition

SNAP

Summer Meals: School’s Out! Power Up for Summer Fun!

Slide72

SNAP Special Initiatives

SNAP Outreach

Non-Campaign

Non-Required Outreach

Slide73

NOEP Outreach Bank Account

Slide74

Slide75

NOEP Network Memos

Memo #01 2014-2015 Requirements for all NOEP Outreach – posted July 14, 2014Please Review Completely

Slide76

Required Disclosures and Information for Outreach

Slogan/Message of Campaign – at top

Telephone Number including extension of NOEP Coordinator

Name of Agency/Acronym:

Not just logo

NOEP or Spelled out

Slide77

Required Disclosures and Information for Outreach

Anti-Discrimination Clause

NOEP Program Memo #09, 12/09/15

Funding Disclosures (appropriate to outreach)

The County served (except in NYC)

Optional

: NOEP Address

Slide78

Required Disclosures and Information for Outreach

Slogan/Message of Campaign – at topTelephone Number inc.

extension NOEP Coordinator

Name of Agency/Acronym:

Not just logo

NOEP or Spelled out

Anti-Discrimination Clause

Funding Disclosures (appropriate to outreach)

The County served (except in NYC)

Optional

: NOEP Address

At minimum 75% NOEP

Slide79

Promotional Items NOEP Program Memo #05 2015-16 Unallowable NOEP Funded Promotional/Outreach

ItemsPosted 08/05/15 USDA clarification

Slide80

Required for Promo Items - Minimum

Slogan (SNAP, School Breakfast, or Summer Food)Agency Name

NOEP Coordinator Phone Number (plus extension)

NOEP

County Name (outside NYC)

Slide81

Required Disclosures and Information

Slogan/Message of CampaignTelephone/Address of NOEP CoordinatorName of Agency

NOEP or Spelled out

Anti-Discrimination Clause

Funding Disclosures (appropriate to outreach)

The County served (except in NYC)

Slide82

Outreach Approval Request

Outreach Approval Request in NOEP Online – outreach materialsUniversal Attachment Form – Hunger Solutions provided items: Tote bags

Posters left over from 2013-2014 contract year

Slide83

Slide84

Quarterly Reports

Slide85

Why is reporting important?

Slide86

Contract YearJuly 1

st – June 30thReporting Dates for Contract Year Quarterly Reports:October 15th

January 15

th

April 15

th

July 15

th

Contract Manager will help keep you on track, is there to assess and assist.

Slide87

Program Target Numbers

Set Annually Some NegotiableSeveral Criteria Contract Manager first point of contact for discussion

Slide88

DATA COLLECTION

Ask for assistance from your Contract ManagerHave a tracking systemWebinar and Module

Handouts

Slide89

NOEP Online

Your online portal for reporting and outreach approval.

Slide90

NOEP Online

Internet Explorer

www.noeponline.org

Slide91

“Measure twice, cut once.”

Slide92

“Read twice, input once.”

Slide93

“Read twice, input once”

Individual orHousehold

or

Number of…

Slide94

LDSS/HRA

LDSS is Local Dept. of Social ServicesHRA is Human Resources Administration – NYC

Slide95

MAIN TARGET FORMULA

Number of Households Prescreened Number of Households Referred to LDSS/HRA Approved for SNAP

Denied (LDSS/HRA definition)

Applications Pending

Never Submitted an Application

Slide96

Data Collection and Reporting

Slide97

Prescreen

Slide98

PrescreenEnough information to state:“It sounds like you

may/may not be eligible for SNAP.”

Slide99

Prescreen Example 1

You are tabling at a community event:Community member –“I am getting unemployment, my husband is only working part-time as a cashier and we have three kids.”

NOEP Coordinator

“It sounds like you might be eligible for SNAP.”

Slide100

Prescreen Example 2

An individual comes to your office, brings all their paperwork, and you complete a budget worksheet. You then tell them if they may be potentially eligible for SNAP.

Slide101

Both examples are Prescreens“It sounds like you may/may not be eligible for SNAP.”

Slide102

Both examples are Prescreens“It sounds like you may/may not be eligible for SNAP.”

“Potentially…”

“May Be…”

“May Not Be…”

Only LDSS/HRA Determines Eligibility

Slide103

Referrals

Slide104

Referral to LDSS/HRA SNAP Application Process

Slide105

Slide106

Referrals to LDSS/HRA

Referral steps to the application process

:

Prescreen

Potentially Eligible

Refer to application process for examples: LDSS/HRA,

MyBenefits

,

AccessNYC

, “I can help you apply”

Slide107

We never refer anyone to LDSS/HRA who is not potentially eligible.

Slide108

What can we do?Assert their right to apply.

Provide info on other agencies that they can contact.Tell them that NOEP is only funded to assist those prescreened and potentially eligible with the SNAP application (Out of your hands).

Slide109

Referral to Other Programs

Slide110

Slide111

Referrals to Other Programs

Definition

:

NOEP Coordinator refers

client to other services or programs, for example:

WIC

Social Security

Home Care

Crisis Intervention

Slide112

Referrals to Other Programs

Referrals are counted even if the client does not receive or later declines services/benefits from the program you referred them to.

Slide113

SNAP Application Assistance

Slide114

Language to Avoid

You need to…You really should…You have to…I can’t understand why you won’t…CANNOT encourage, persuade, convince

Slide115

Assist with SNAP Application process

Prescreen done

Assisted locating, gathering, completing paperwork

In office or home visit

Assisted with interview

Builds relationship for follow up

Slide116

35%Tracking

Slide117

35%TrackingFollow UpMain Target

Best, Most Important Source for Tracking info is the

Client.

Slide118

Recertification

Slide119

Recertification work:Important part of NOEP work but main focus is on new SNAP applicants.

Slide120

Collaborations

Educate

agencies in your service area about the benefits of working with NOEP.

Ideal

: Set up a referral partnership with another agency

Slide121

Collaboration Narrative

Name of Community Agency/ProgramWho you spoke with and how you educated them about the benefits of the NOEP. Collaboration Narrative cannot be about LDSS/HRA.

Slide122

Barriers

Slide123

Barrier Narrative

Reduce local barriers to SNAP participation.

Specific definition

:

A

local level

(LDSS or HRA) practice/procedure/step that inhibits SNAP-eligible households from completing the SNAP application process.

Slide124

Barrier NarrativeRequired Elements of a Barrier Narrative

: Name of Barrier.How you found out about it.What you did.The caseworker/supervisor agreed with the NOEP Coordinator that the barrier is in fact a barrier and will either apply the correct guideline to their caseload (caseworker) or will update staff accordingly (supervisor

).

Slide125

Barrier Narrative

Must be for a new SNAP Application, not recertification One Barrier Narrative per quarter Each Narrative must be about a separate barrier

Slide126

Barriers

Slide127

BarriersSome examples of Barriers:

Application BarriersOnline Application BarriersCustomer Service BarriersSpecial Populations BarriersRequirement Barriers

Slide128

Slide129

and we are here to help!

Thank You!

You are Valued

Prepared by a project of Hunger Solutions New

York; funded by NYSOTDA and USDA/FNS.

This institution is an equal opportunity provider.

Slide130