Communication How Assertive are you Take the self quiz and see Passive Communication The Mouse Do not express how you feel or what you need Wants to be nice and pleasing to everyone ID: 588964
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Styles ofCommunicationSlide2
How Assertive are you?Take the self quiz and see . . . . . .
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Passive Communication (The Mouse)
Do not express how you feel or what you need
Wants to be “nice” and “pleasing” to everyoneSpeak softly or apologetically
Does not look people in the eyeSeen as a pushoverAfraid what other people may think about themQuiet/shySlide5
Aggressive Communication (The Monster)
Demanding when talking with othersInsensitive to other people’s feelings
Out to “win”- Want it to be their wayExplosive, unpredictableIntimidatingTry to dominate others S
peak loudly/rudelyDo not listen wellInterrupt othersBlame other peopleSlide6
Assertive Communication
Stand up for yourselfUse “I-Messages”HonestClearly state your opinions and feelingsListen without interrupting
Good eye contactSpeak in calm voiceConfidentFirm but friendlySlide7
Passive-Aggressive Communication
People appear to be passive on the surface, but are actually angry in indirect or behind the scenes ways. SarcasticTwo-faced-nice to someone’s face and poisonous behind their back
People feel confused when dealing with themFacial expressions do not match what they are saying or feelingMutter to themselves rather than talking to the person
Deny the problemExpress their anger in subtle waysSlide8