Pilot Project Improvement in Quality of Family Planning Services through CitizenLed WomenLed Performance Monitoring of Family Planning Service Facilities Location District PESHAWAR ID: 467569
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Snap Shot of the Pilot Project, Innovations, Achievements, Challenges & Envisaged Project Outcomes
Pilot Project: Improvement in Quality of Family Planning Services through Citizen-Led (Women-Led) Performance Monitoring of Family Planning Service Facilities;Location: District PESHAWARDuration: 10 MonthsSlide2
Overall Goal of the Pilot Project
To develop a model for improving access, outreach and quality of family planning services through citizen-led monitoring and feedback using Community Score Card (CSC) on a sample of 9 BHUs and Family Welfare Centers in District Peshawar.Project Outcome 9 Jointly Agreed (Citizen-Government) Action Plans developed and at least 50% of the Action Plans Implemented. Slide3
The Community Score CARD as a social accountability tool
Is a Community-Owned ProcessWhere the Community Collates its ExperienceRelated to a Mandated Public Service andPresents it to Service Providers and Managers of the Public Service System for Feedback, Review and Planning.3Slide4
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The project Innovation
The Community Score Card (CSC) is being applied for the first time in KPK as a social accountability tool for family planning service delivery;The CSC is being used as a citizen-service provider participatory tool for arriving at joint agreed action plans;The CSC Innovation Process in outline is:Preparatory StageInput Tracking Sheet Community generated performance score cardSelf Evaluation Performance Score CardInterface Meeting for Issues Analysis and Joint Action PlanThis project innovation dovetails fully with the citizen inclusive initiatives of the Government of KPK & thus will be sustainable. Slide6
Project Innovation’s Linkage to
Government of KPK Citizen-Inclusion Initiatives Citizen Feedback and Action Planning with Family Planning Service Delivery Units through the Score Card (CSC) Process CSC Application gains strength from Government of KPK Healthcare Laws and Initiatives for Citizen Rights Slide7
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Preparatory Phase
Staff Orientation & Capacity Building in CSC
Training of Community Activists & Family Planning Staff in CSC
Inception Workshop (2 June 2015)Slide8
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Social Mobilization & Input Tracking Sheet Phase Social Mobilization of Activists on Citizen Monitoring & FeedbackInput Tracking with Service Facility Staff Input Tracking by Community ActivistsSlide9
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Community Generated Score Card Slide10
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Self Evaluation by Family Planning Service ProvidersSlide11
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Interface Meetings between Citizens (Users) and Family Planning Service Providers & Development of 9 Agreed Action Plans Slide12
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Follow up and M&E Phase3 Joint Citizen Monitoring Committees (JCMC) Formed & Notified M&E Plan for JCMC Developed for Monitoring Implementation of the Joint Action Plans M&E of Action Plan Commenced 5 Oct 2015 Slide13
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3 Joint Citizen Monitoring Committees (JCMC) Formed & Notified M&E Plan for JCMC Developed for Monitoring the Implementation of the Joint Action Plans M&E of Action Plan Commenced 5 Oct 2015 Follow up and M&E PhaseSlide14
Challenges and Mitigation Measures
ChallengesLocal bodies elections & polio campaigns was time lost in getting to government officials.Government funding constraints may affect the supply side for the implementation of Joint Agreed Action Plans.Motivating the family planning service providers in meeting agreed obligations
in
the action plans.
Mitigation Measures
We planned major activities effectively and thus overcame this challenge;
We are meeting elected LG officials for tapping of LG budgets for increased allocations for these action plans.
Citizen Activists Pressure Groups.
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Through continued community engagement in the CSC Process without any monetary support
.The successful support of the government at the highest tiers as well as at field level is being managed.Strong and continuous advocacy and awareness of citizens right to quality planning services will increase the supply side and demand for scale up and replication of this model;Successful implementation of the nine (9) agreed action plans will encourage the government to institutionalize the CSC model.We are also involving the elected LG representatives in the implementation of the agreed action plans.Sustainability PlanSlide16
Making Joint Citizen Monitoring Committees (JCMCs) effective.
Repeat CSC in January 2016 to measure progress on agreed action plans. Knowledge Dissemination & Institutionalization (Link to Independent Monitoring Unit of KPK and Scale Up)Project Replication and/or Scale upSlide17