from the Field Verna P Best MSA Freeman Denton MPA NCRT NASCSP Annual Training Conference September 12 2013 Phoenix AZ North Carolina DHHS Division of Social Services So lets be honest with ourselves and not take ourselves too serious and never condemn the other fellow ID: 815756
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Measuring Our Impact: Lessons from the Field
Verna P. Best, MSAFreeman Denton, MPA, NCRTNASCSP Annual Training Conference September 12, 2013Phoenix, AZ
North Carolina DHHS
Division of Social Services
Slide2“So let's be honest with ourselves and not take ourselves too serious, and never condemn the other fellow for doing what we are doing every day, only in a different way.” – Will RogersPrimarily used to fund 8 Service Delivery Models (Self-Sufficiency, Employment, Housing, Education, Nutrition, Emergency Assistance, Information and Referral & Income Maintenance)Limited use for Administrative Support of Other ProgramsDiscretionary restricted to Limited Purpose AgenciesReserves 5% for CSBG AdministrationNC is SLIGHTLY Different
Slide335 Community Action Agencies4 Limited Purpose Agencies (Outcomes vary significantly)9 State Level Staff (1 ROMA NPtP Certified Trainer/3 In-Progress)Active State Association(2 ROMA NPtP Certified Trainers/1 In-Progress)
Current Service Delivery System Basics
Slide4Self-Sufficiency (comprehensive case management) mobilizes CSBG funding for direct service provision to low-income families while also leveraging dollars with other agency and community resources.Affords us a methodology to demonstrate CSBG’s effectiveness of changing people’s
Scaled participant progress Framework for creating meaningful collaborations/optimal partnerships Usage for direct service provision not solely for administrative purposesWhy the Self-Sufficiency Focus?
Slide5Eligibility based on 100% of the Federal Poverty GuidelinesStandard MeasuresPerformance: #of low-income families participating in comprehensive activities designed to remove them from povertyEfficiency: $per family participating in comprehensive activities designed to remove them from povertyKey Outcomes: The number of low-income families rising above the poverty levelThe average change in annual income per participant family
The number of participants obtaining employment The number of jobs with medical benefits obtainedThe participant average wage rateThe number of participants completing education/training programsThe number of participants securing standard housingThe number of participants provided emergency assistanceEligibility & Standard Measures
Slide6The number of families participating in and/or receiving comprehensive services designed to remove them from poverty 5076The number of low-income families rising above FPG
702The number of participants obtaining employment789The number of participants obtaining better employment 219The average change in annual income$7,288The participant average wage rate
$9.05
The number of participants obtaining jobs with medical benefits
220
The number of participants completing education/training programs
897
The number of participants securing standard housing
312
The number of participants provided emergency assistance
994
FY 2012-13 Self-Sufficiency Outcomes
Slide7The Not So Good Thing …No standard methodology to capture ROI to really make the numbers tell a more comprehensive and convincing story…
Slide8Monthly Financials (includes performance objective)Specific to CSBG funding Quarterly Performance ReportsSpecific to CSBG funding Year-End Report of State Contracted OutcomeSpecific to CSBG fundingCSBG-ISAgency wide/ inclusive of all funding streamsFederal and State Reporting
(Methods for Data Collection and Measuring Outcomes)
Slide9Context MattersMonitoring and VerificationTimely and Consistent Guidance ROMA Cycle vs. Numbers OnlyEstablishing Expected Achievement Rates (80%-120%)Local, Regional and Statewide Considerations Ask Questions Tell the Story SimplyExamining Impact
Slide10Past ROMA EffortsROMA Training for NC’s CSBG Sub-Grantees5 Certified NPtP ROMA TrainersDevelopment of AR4CA (Accountable Results for Community Action)Regional Self-Sufficiency Seminars
Strengthened review and guidance for monitoring and reporting (CSBG-IS and state specific)
Slide115 network staff became NPtP Certified in 2012Additional State and Association Staff Seeking NPtP Certification OEO/NCCAA sponsored NPtP ROMA CertificationPerformance Management vs. Performance MeasurementEngaged in Center of Excellence Efforts Exploring Data DashboardsSound Management Practices vs. Reporting
Current ROMA Efforts
Slide12Contact us…we would love to further explore our approach with you!
Verna P. BestVerna.Best@dhhs.nc.gov919-527-6251Freeman DentonFreeman.Denton@dhhs.nc.gov919-527-6254
North Carolina DHHS Division of Social Services
Measuring Our Impact: Lessons from the Field