Tuesday April 21 2015 Carolyn Blattner UCAE amp Elena PayneWiens CoAA Goals Discuss basic principles of assessment of advising Consider tools for assessment Review current UNC Charlotte academic advising ID: 778740
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Slide1
Assessment of
Academic Advising
Tuesday, April 21, 2015
Carolyn
Blattner
(UCAE)
& Elena Payne-Wiens (
CoAA
)
Slide2Goals
Discuss basic principles of assessment of advising
Consider tools for assessment
Review current UNC Charlotte academic advising
assessments
Discuss best practices for assessment
of
academic advising
Consider challenges of assessment
Slide3Assessment
Palomba and Banta (1999). Assessment Essentials.
“Assessment is the systematic collection, review, and use of information about educational programs undertaken for the purpose of improving student learning and development.”
Slide4What do we assess?
Customer satisfaction
How satisfied with advising overall…
Learning Outcomes/Objectives
UNCC has 7 Advising Learning Outcomes
Patterns/trends
Numbers of contacts, survey data over time
Slide5Why do we assess?
Improve services
Help students attain goals
Understand strengths/barriers
Continuous Improvement
Slide6UNCC Advising Outcomes (1)
As a result of the academic advising process at UNC
Charlotte, students will be able to
Evaluate personal interests and abilities leading to the
creation of
realistic
academic and
professional
goals
.
Access and
navigate
the University
online resources
and processes.
Develop an educational
plan
that leads to the
timely
c
ompletion
of educational goals.
Slide7UNCC Advising Outcomes (2)
As a result of the academic advising process at UNC
Charlotte, students will be able to
4.
Access
University academic and student
support services
and resources.
5.
Follow
academic and administrative
policies
and procedures.
Develop the
critical thinking
and independent
decision-
m
aking
skills to make and
accept responsibility
for academic
d
ecisions.
7. Discover and integrate
co- and extra-curricular activities
and
p
rograms that enhance the collegiate experience.
Slide8Current University Surveys
SOAR
surveys (every session)
Response rate: FR =
89
%, TR =
46
%
6-7
questions on advising
Nat’l Survey of Student Engagement
- NSSE
First-years
and Seniors
every other Spring (2014, 2016…)
2014 Response rate: FR=
17
%, SR =
20
%
11
questions on advising
Sophomore Survey
–
every 3
rd
Spring (2013, 2016…
)
13
questions on advising
Graduating Senior Survey
-
every 3
rd
Spring
(2013, 2016.
..)
2013 Response rate:
77
%
6
questions on advising
Slide9Other advising surveys
BCoB
–
email
(
9 Qs), certain weeks of advising –
SurveyShare
CoE
–
email
(
5 Qs), annually (March) –
Campus Labs
CHHS –
email
(
26 Qs), annually, after reg. – Qualtrics CoAA – email (10 Qs), annually, after reg. – Campus LabsUCOL – email (24 Qs), during advising – SurveyShareCriminal Justice – email (9 Qs), during advising– SurveyShare CLAS – computer (8 Qs), after advising session – Qualtrics CoED – computer, Seniors, required – TaskStream OASES – comp./email (16 Qs), during advising – Campus Labs
Slide104 Common Question Groups
TIME
s
ufficient
q
uality
availability
INFORMATION
c
ourses, requirements, degrees
policies, procedures
support options, referrals
special opportunities
c
areer and grad school
DEMEANOR
p
rofessional, courteous,
friendly, approachable
listened carefully,
concernedOVERALL SATISFACTION & Comments
Slide11How can the data be used?
In several ways:
Provide informal feedback to advisors
Gauge effectiveness of services and processes
Gain general understanding of student satisfaction
Identify new initiatives, training, technology, etc.
Test effectiveness of new initiatives, technology, etc.
Other?
Slide12Challenges?
Feedback loop – sharing resultsUsing results“Complainers” (how information is used)Other?
Slide13Brainstorm!
Other ways to assess advising?What else are we curious about?Feedback from advisors, directors, other constituents besides students?
Slide14Resources
Advising Redesign Report 2015:
Academic Advising
Assessment Questions and Longitudinal Data – UNC Charlotte
,
February, 2015 – includes data on all University surveys over
time. (Ask Advising Redesign rep)
Palomba
, C.A., & Banta, T. W. (1999).
Assessment essentials
. San Francisco, CA: John Wiley & Sons, Inc
.
NACADA website –
nacada.ksu.edu
Assessment of Academic Advising Bibliography
Assessment of Academic Advising Overview