HR Management Basics for the Pharmacy Patricia A Frame STRATEGIES FOR HUMAN RESOURCES Building Blocks for Success We will cover WOW Hiring Retention Tactics Bad Endings NCPA13 ID: 782016
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Building Blocks for SuccessHR Management Basics for the Pharmacy
Patricia A. FrameSTRATEGIES FOR HUMAN RESOURCES
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We will cover: WOW! Hiring
Retention Tactics
Bad Endings
#NCPA13
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Your Culture: Critical to Success
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Exercise: What is Your Culture?
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BUILDING BLOCK 1 - WOW! HIRING
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BUILDING BLOCK 1 - WOW! HIRING
W
hy -
Options - What
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BUILDING BLOCK 1 - WOW! HIRING WOW! Step 1:
W
hy
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BUILDING BLOCK 1 - WOW! HIRING WOW! Step 1: W
hy
Why are you hiring?
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BUILDING BLOCK 1 - WOW! HIRING WOW! Step 1: W
hy
Why work for you?
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BUILDING BLOCK 1 - WOW! HIRING WOW! Step 2:
O
ptions
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Exercise: Write an Ad
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BUILDING BLOCK 1 - WOW! HIRING WOW! Step 3: W
hat
Attract, Assess & Select the right person
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BUILDING BLOCK 1 - WOW! HIRING WOW! Step 3: W
hat
Attract the Right Candidates
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BUILDING BLOCK 1 - WOW! HIRINGWOW! Step 3: W
hat
Attract the Right Candidates
Company Story
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BUILDING BLOCK 1 - WOW! HIRINGWOW! Step 3: W
hat
Attract the Right Candidates
Job Challenges
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BUILDING BLOCK 1 - WOW! HIRINGWOW! Step 3: W
hat
Attract the Right Candidates
Expected Results
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BUILDING BLOCK 1 - WOW! HIRINGWOW! Step 3: W
hat
Assess Applicants
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BUILDING BLOCK 1 - WOW! HIRINGWOW! Step 3: W
hat
Assess Applicants
Process
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BUILDING BLOCK 1 - WOW! HIRINGWOW! Step 3:
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hat
Assess Applicants Behavior-based
questions
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BUILDING BLOCK 1 - WOW! HIRINGWOW! Step 3: W
hat
Select the Best
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BUILDING BLOCK 1 - WOW! HIRING WOW! Step 3: W
hat
Select the Best
Can-Will-Fit
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BUILDING BLOCK 1 - WOW! HIRING WOW! Step 3: W
hat
Select the Best
Checking Background
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BUILDING BLOCK 2 – RETENTION
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Orientation for Productivity & Success
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BUILDING BLOCK 2 - RETENTION Communications
Too much is never enough . . .
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BUILDING BLOCK 2 - RETENTION Regular Feedback on Performance
“Never mistake activity for achievement.”
John Wooden
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BUILDING BLOCK 2 - RETENTION
Common Employee Management Mistakes
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BUILDING BLOCK 2 - RETENTION Common Employee Management Mistakes
Do as I say, not as I do
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BUILDING BLOCK 2 - RETENTION Common Employee Management Mistakes
Failure to delegate effectively
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BUILDING BLOCK 2 - RETENTION Common Employee Management Mistakes
Retention of poor performers
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BUILDING BLOCK 3 – BAD ENDINGS
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BUILDING BLOCK 3 – BAD ENDINGS Reducing Risk
Turn-around poor performance
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BUILDING BLOCK 3 – BAD ENDINGS Reducing Risk
Document problem behavior and actions
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BUILDING BLOCK 3 – BAD ENDINGSReducing Risk
Fire quickly but not in haste
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In Sum: “The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.”
Tom Peters
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Patricia A. FrameHuman Capital Management Consultant Strategies for Human Resources
Patricia@SHRinsight.com
http://www.linkedin.com/in/patriciaframeTwitter: @2PatraStrategies for Human Resources is a women, veteran-owned business.