by Jim Barshop DTM June 6th 2015 Describe some types of difficult people in your life How do you usually deal with them Types of Difficult People Dominator Take an assignment and not perform it kind of guy or gal ID: 764018
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by Jim Barshop, DTM June 6th, 2015
Describe some types of difficult people in your life… How do you usually deal with them?
Types of Difficult People… Dominator “Take an assignment and not perform it kind of guy or gal” Incapable Don’t have the time Angry Jokester Accommodator Non-joiner Off Topic buddy! Judge and Jury Loquacious (talks too much!) Ineffective Leader Suppressor Micro Manager Unprepared No Shower Hem ’n Hawer Hurt Feelings
“The Loner” lose-lose “The Accommodator” lose-win “The Compromiser” win-win (sort of) “The Competitor” win-lose “The Collaborator” true win-win A Needs-based Theory of Negotiations Degrees of Self Care Degrees of Caring for Others (Ting-Toomey, 1988)
Collaboration Defined… “…a principle-based process of working together that produces trust, integrity and break-through results by building true consensus, ownership and alignment in all aspects of the organization” (Marshall, 1995)
D DISC Model “Types” Task Oriented Relations Oriented S P E E D Fast Slow C I S Driver Dominance Directed Doer Determined Developer Influencer Inviting Irrepressible Imaginative Interesting Inspiring Steady Sincere Stable Status Quo Sentimental Sweet Slow Concise Conscientious Cautious Careful Controlling Candid Competent
D river Dealing with the “Types” Task Oriented Relations Oriented S P E E D Fast Slow C oncise I nfluencer S teady Get to the point Challenge them Be blunt Give goals Give them opportunities to win Acknowledge them Encourage empathy to and involvement from others Recognize them Include them Promote group work Focus on the relationship Help them stay organized Guide them to follow through Give them jobs connected to people Involve them on the team Stay humble Affirm them Give opportunities to help Be sincere and cooperative Be patient and stay calm Be a good listener Give them jobs connected to people Use their expertise Give them time to learn Let them manage the tasks Let them focus on quality Encourage empathy Give them the details to wade through Focus on the positive Give them jobs connected to precise tasks
Your“SALE”Box S kills A ttitude L earning E thics
What does Your “SALE” Box Look Like ? L A S E Assess THEIR “SALE” Box
Be Proactive. Begin with the End in Mind. Put First Things First. Think Win-Win. Seek First to Understand, Then to be Understood. Synergize. Sharpen the Saw. (Covey, 1989)
Dealing with Difficult People ROLE PLAY! You are a Toastmasters club President and another officer or member…
Collaborative Communications ROLE PLAY! You are a spouse and your partner…
Collaborative Communications ROLE PLAY! Your 15 year old daughter arrives home two hours past her (reasonable) curfew
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