Anna Keliat SKP MAppSC 5 WAYS MANAGEMENT CONFLIC COMPETITION PLUS The winner is clear Winner usually experience gains MINUS Establishes the batterground for the next conflict May cause worthy competitions to withdraw or leave the organization ID: 728752
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Slide1
MANAGEMEN KONFLIK
Dr.
Budi
Anna
Keliat
, SKP,
MAppSCSlide2
5 WAYS
MANAGEMENT CONFLICSlide3
COMPETITION
PLUS
The winner is clear
Winner usually experience gains
MINUS
Establishes the
batterground
for the next conflict
May cause worthy competitions to withdraw or leave the organizationSlide4
ACCOMMODATION
PLUS
Curtails conflict situations
Enhances ego of the other
MINUS
Sometimea
establishes a precedence
Does not fully engage participantsSlide5
COMPROMISE
PLUS
Show good will
Establishe
friendship
MINUS
No one gets what they wants
May feel like a dead endSlide6
COLLABORATION
PLUS
Every one “wins”
Create good feelings
MINUS
Hard to achieve since no one knows how
Often confusing since players can “win” something they didn’t know they wantedSlide7
WHAT THIS MEANS
MANAGING CONFLICT MEANS YOE NEED TO DEVELOP SEVERAL STYLES AND DECIDE WHICH IS VALUABLE AT ANY GIVEN POINT OF CONFLICTSlide8
TIPS FOR MANAGING WORKPLACE CONFLICT
Bina
hubungan
baik
sebelum
konflik
terjadi
Jangan
biarkan
masalah
kecil
menjadi
besar
,
selesaikan
segera
Hargai
perbedaan
Dengarkan
pendapat
orang
lain
pada
situasi
konflik
Hargai
perasaan
sebelum
fokus
pada
fakta
Fokus
pada
penyelesaian
masalah
bukan
mengubah
orang
lain
Jika
tidak
dapat
diselesaikan
,
cari
orang
ketiga
yg
dapat
membantu
Ingat
adaptasi
style
sdr
pada
situasi
dan
orang
yg
terlibatSlide9
Terima
kasih
Selamat
Mencoba