Patient Outreach | HDMS

Patient Outreach |  HDMS Patient Outreach |  HDMS - Start

2018-03-16 27K 27 0 0

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Patient Outreach | HDMS

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Patient Outreach |



What is HDMS Patient Outreach?

This is a service to


your resupply business, using a customized set of pre-recorded voice calls that create Work Orders in HDMS!

Similar to products like MedSage, HealthCall, or Resmed’s CareTouch


Fee for Service

The service will create a charge each time a call is made.

You’ll be invoiced by Universal monthly after your campaigns have completed.


Why should they use this over another option?

Unlike other solutions HDMS Patient Outreach will drop an order

directly into HDMS

based on the call response.

Optimized Workflow


Outreach calls Customer

Yes! I need an order!

Outreach creates order in HDMS

VendorLink picks up order for dropship

Shipment autoconfirms & creates revenue

Claim is billed & paid at first pass!


What kinds of services can I automate?

Currently CPAP Resupply is LIVE!

We’re in development for Diabetic, Ostomy, and even Rental Pick Ups and Customer Surveys!

Next phase of development we’d like to move into text/email alerts!


What’s the set up like?

Build a Campaign

: first you will decide which product line to start with.

Customize Calls:

you will work with us to record the greeting and questions you want your customers to hear & respond to.

Schedule Campaign:

with access to your own dashboard you will schedule call times. You can edit these at any time!

Tables & Training:

there are a few things to set up in HDMS, then you will just wanted to tell your staff to watch for the orders to come in!


What happens in HDMS?

Based on your Customer’s response to the automated call, if they want an order it will be generated 1 of 2 ways.

Regardless, an account note will be entered recounting the Customer’s responses to the call!

Yes need an order, BUT something has changed:

Order creates in HDMS as an


Plan of Service.

Yes need an order, nothing has changed:

Order creates in HDMS as




Example Account Note


Order Management


Reporting in HDMS


Contact us to hear a sample HDMS Patient Outreach call!


Contact Us For More Info:

Matt Golen

, Universal Software 450-0877 x 312

HDMS Patient Outreach Services

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