Patient Outreach | HDMS
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Patient Outreach |
What is HDMS Patient Outreach?
This is a service to
your resupply business, using a customized set of pre-recorded voice calls that create Work Orders in HDMS!
Similar to products like MedSage, HealthCall, or Resmed’s CareTouchSlide3
Fee for Service
The service will create a charge each time a call is made.
You’ll be invoiced by Universal monthly after your campaigns have completed.Slide4
Why should they use this over another option?
Unlike other solutions HDMS Patient Outreach will drop an order
directly into HDMS
based on the call response.
Outreach calls Customer
Yes! I need an order!
Outreach creates order in HDMS
VendorLink picks up order for dropship
Shipment autoconfirms & creates revenue
Claim is billed & paid at first pass!Slide5
What kinds of services can I automate?
Currently CPAP Resupply is LIVE!
We’re in development for Diabetic, Ostomy, and even Rental Pick Ups and Customer Surveys!
Next phase of development we’d like to move into text/email alerts!Slide6
What’s the set up like?
Build a Campaign
: first you will decide which product line to start with.
you will work with us to record the greeting and questions you want your customers to hear & respond to.
with access to your own dashboard you will schedule call times. You can edit these at any time!
Tables & Training:
there are a few things to set up in HDMS, then you will just wanted to tell your staff to watch for the orders to come in!Slide7
What happens in HDMS?
Based on your Customer’s response to the automated call, if they want an order it will be generated 1 of 2 ways.
Regardless, an account note will be entered recounting the Customer’s responses to the call!
Yes need an order, BUT something has changed:
Order creates in HDMS as an
Plan of Service.
Yes need an order, nothing has changed:
Order creates in HDMS as
Example Account NoteSlide9
Reporting in HDMSSlide11
Contact us to hear a sample HDMS Patient Outreach call!Slide12
Contact Us For More Info:
, Universal Software Solutionsmgolen@universalss.com(248) 450-0877 x 312
HDMS Patient Outreach Services