PPT-Journey maps and customer hacks: redesigning services at th

Ben Conyers and Bridie Flynn ALIA Information Online February 2015 P 2 Overview Why we redesigned our services Our service design approach Staff ideas and input Customer ideas and input . Renfrewshire Council. 23 January 2013. Emma Shields: Operational Services Manager. Overview. Our Journey So Far. Customer Journey Work. Customer Journey. Ongoing Development. SWF: Our Journey So Far........ Reinvent Your Career Expo. Brisbane Convention and Exhibition Centre. Corner of . Merivale. and Glenelg Streets South Brisbane, Queensland, Australia. Saturday 21 and Sunday 22 March 2015. http://. reinventyourcareer.com.au. Reinvent Your Career Expo. Melbourne . Convention and Exhibition Centre. 1 Convention Centre Place, South Wharf, Melbourne, . Australia. Saturday . 30 and . Sunday . 31 May 2015. http://. reinventyourcareer.com.au. Your secret weapon in building a great customer experience. Who’s Jim?. Customer Experience Consultant, Blogger and Speaker. Heart of the Customer Blog . Keynote speaker, consultant and trainer on customer experience. Experience . Cloud . Overview. Agenda. Market. Overview. Product. Overview. Future. Plans. Digital Marketing . Technology Opportunity. IDC's Worldwide Marketing Technology 2014-2018 Forecast: . $20 Billion and Growing Fast. :. LESSONS LEARNED FROM MAPPING THE CUSTOMER EXPERIENCE. Emily Bowman @. awesomania. Emily Bowman @. awesomania. Emily Bowman @. in . Insurance. EIET . CONFERENCE 2015 . AA. Agenda. Digitization in Insurance and it’s Impact on Product Distribution . Business Context & Competitive Environment. Digital Customer Journey. Digital Maturity and Alignment of Capabilities. Donna Agnew. Albuquerque Quality Network . April 21, 2016 . . Definition . Customer engagement. (CE) is an effect, a reaction, a connection, a response and/or an experience of . customers. with one another, with a company or a brand. The initiative for . ROC Product Labs: Customer Persona and Journey Analytics. www.subex.com. August 2016. 1. Brief Introduction: . Subex. Today. 2. Financial Strength. More than US$ 60M in Revenue. EBITDA higher than most other BSS vendors in the market. Top of the range Travel agency. Specialized in "To Earth travel". Australia is the most profitable for us. What is a Customer Journey. It is a succession of :. Interactions. Feeling. . Thoughts. a customer has when he/she interacts with a company across a series of channels in a predefined scope.. Who’s Jim?. Customer Experience Consultant, Blogger and Speaker. Heart of the Customer Blog . Keynote speaker, consultant and trainer on customer experience. Ran customer experience programs at Best Buy and UnitedHealth Group. Degree Mapping. Minimize confusion over class choices available. Reduce mistakes while navigating college. Students lack knowledge about college procedures and options. Degree maps lay out a structured format. January 2017. Happy customers lead to happy shareholders.. Let’s make . happy. happen.. © 2017 All rights reserved. NEEDS. & EXPECTATIONS. PHASE 1 (Describe. in. . customers’ language). PHASE 2. A deliverable from the VISUAL project. April 30, 2013. Content. Visual elements and syntax. Main diagram elements. Customer journey. Touchpoint. Action and activity. Symbols and touchpoints. Overview of symbols.