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BEHAVIOR-BASED SAFETY What influences employee behavior and how can you change that behavior BEHAVIOR-BASED SAFETY What influences employee behavior and how can you change that behavior

BEHAVIOR-BASED SAFETY What influences employee behavior and how can you change that behavior - PowerPoint Presentation

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Uploaded On 2018-09-23

BEHAVIOR-BASED SAFETY What influences employee behavior and how can you change that behavior - PPT Presentation

Presented by Harry Cheff CSRM and Annette Satterly MS CIC CRM CIC Session Objectives Understand how safety behavior is shaped Analyze employee behavior Pinpoint observe and measure specific behaviors ID: 676421

positive behavior reinforcement consequences behavior positive consequences reinforcement feedback xxx safe safety unsafe employee powerful performance observations risk tangibles

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Slide1

BEHAVIOR-BASED SAFETYWhat influences employee behavior and how can you change that behavior to prevent accidents and illness. By the way, everything you learn in this session can be used to influence employee behavior in other ways as well.

Presented by:

Harry Cheff, CSRM

and

Annette Satterly, MS, CIC, CRM, CICSlide2

Session ObjectivesUnderstand how safety behavior is shapedAnalyze employee behaviorPinpoint, observe, and measure specific behaviors

Provide positive feedback

Use positive reinforcement successfully to improve safety performanceSlide3

What You Need to KnowABC AnalysisAntecedents, Behavior, ConsequencesTypes of consequences

How to strengthen consequences

Pinpointing, observation and measurement

Feedback and goal setting

Types of positive reinforcement

Reinforcement mistakesSlide4

Why Employees Engage in At-Risk BehaviorsJobs get done fasterPerception that risk is low“Nothing is going to happen to me” attitude

At-risk behavior is

reinforced

Lack of awareness that behavior is riskySlide5

ABC ModelAntecedentBehaviorConsequencesSlide6

AntecedentsPrompt people to actPrecede the behaviorCommunicate informationWork best with consequences

Work only in short term if no consequencesSlide7

ConsequencesStronger than antecedents“Consequences” has negative connotationPositive consequences change behavior

Consequences strengthen or weaken behavior

Four categories of consequences

Punishment

Extinction

Negative Reinforcement

Positive ReinforcementSlide8

PunishmentGetting what you don’t wantCriticism, injury, written warningStops unwanted behaviorSlide9

ExtinctionIs not getting what you wantIs no recognition, no acknowledgementOften decreases wanted

or

safe behavior

Can cause safe performers to slipSlide10

Negative ReinforcementNot getting what you don’t wantAvoiding criticism, unpleasant tasks, or accidentsPerforming desired behavior to avoid punishment

Performing desired behavior only when boss is watchingSlide11

Positive ReinforcementGetting what you wantAcknowledgement, recognition, better work assignments

Maintains or increases desired behavior

Gives discretionary effort (more than asked)

Behavior occurs more frequentlySlide12

Examine the BehaviorResults of the consequencesHow employee receives itBehavior increasingBehavior decreasingSlide13

Strength of ConsequencesType – positive or negativeWhen – immediate or futureProbability – certain or uncertainSlide14

Powerful ConsequencesMost powerful – both immediate and certainModerately powerful – either immediate or certainLeast powerful – both future and uncertainSlide15

ABC AnalysisDescribe the behaviorList all antecedents and consequences and describe strength of consequenceDetermine which consequences are motivating behavior

Solution to problem behavior – make weak consequences strongSlide16

Behavioral Safety BasicDo you understand the information presented in the previous slides?Slide17

Pinpointing BehaviorMeasurableObservableReliableControllableSlide18

Behavior ObservationObservation checklistSpot check behaviorsIf safe behavior, mark “safe”In unsafe behavior, mark “unsafe”

Turn card in

 

Observations

Feedback

 

Safe

Unsafe

Positive

Corrective

Comments

Pinpoint 1

xxx

xx

xxx

x

 

Pinpoint 2

x

xxx

x

xxx

 

Pinpoint 3

xxx

x

xxx

x

 Slide19

MeasurementRecords observations and analyzesUses objective measurementMeasures safety process, not just resultsGives feedback to employees and capture small improvements

Is specific about performance and becomes positive reinforcementSlide20

Positive Verbal FeedbackBe specificBe sincereDeliver immediatelyBe personal

Don’t use “but” or “however”

Way to go!Slide21

Corrective Verbal FeedbackDon’t ignore unsafe behaviorAcknowledge small improvementsBe objectiveBe specific

Use a questioning approach

Use a 4:1 rationSlide22

Graphic FeedbackPast performance or baselineCurrent goalsPresented and discussed frequentlySlide23

Goal SettingShort-term and achievableEmployee inputMore opportunities for positive reinforcementSlide24

Types of Positive ReinforcementSocial reinforcementWritten

Verbal

Physical

Smile

Humor

Time or attention

Just say “Thank you”Slide25

Types of Positive ReinforcementTangible reinforcementFoodGifts

Certificates

Privileges

MoneySlide26

Using TangiblesAnchor the memoryBe spontaneousDiscuss behaviorDifferent tangibles

Avoid high-value tangibles

Do not overuse tangiblesSlide27

Reinforcement Do you understand the information presented in the previous slides?Slide28

Reinforcement MistakesToo much positive reinforcementExpecting behavior to change too soonReinforcement before behavior

Giving unearned positive reinforcementSlide29

Key Points to Remember Learn how to use consequences effectivelyAnalyze safety behavior with the ABC modelPinpoint behaviors and make observations

Study collected data to measure results objectively

Give positive feedback for safe performance and corrective feedback for unsafe behavior