How to Transform your Workplace by Maximizing Utilization and Improving Employee Experience - PowerPoint Presentation

How to Transform your Workplace by Maximizing Utilization and Improving Employee Experience Tam Baghdassarian, Offering Architect DXC Technology

Agenda Drivers behind workplace transformation Current state & industry trends Key factors for a successful transformation Implementation approach and considerations DXC ’s offering and partnerships

The demands of digital workspaces today HR Attract and retain digital talent and increase engagement Real Estate Optimize office space utilization IT Increase user productivity and collaboration “IT is the technology enabler; the Real Estate/Facility Management teams drive the design of the space. All are working toward a shared business outcome that cannot be realized unless they pursue it together.” 1 Gartner, Crafting Workspaces That Enhance the Employee Experience, December 2017 Digital Workers Mobile-first: Work any place, any time, any device Digitally Dexterous: Switch roles, activities and spaces throughout a single day Enterprises Under pressure to modernize & support the digital workforce whilst making better use of the office workspace available Expected to create workspaces that focus on improving user experience, promoting collaboration and improving employee productivity

The workspace experience today Arcane and inefficient scheduling tools Room squatting & recurring no-show meetings Employees & visitors unable to locate rooms Confusing cables & dongles, messy tables Investments adding to support complexity Remote participant frustration and disengagement Unoptimized real estate Poor employee productivity Employee Disengagement Decreased Collaboration

Ineffective meetings impacts the bottom line 5 38% global average office utilisation 2 40% of scheduled meetings end up as no-shows 2 Teem – Stop Wasting Time: https://www.teem.com/resources/wasted-meeting-time/ Condeco - Workspace Utilisation: https://www.condecosoftware.com/resources-hub/resource/workplace-utilisation/DXC Proprieta ry Rese arch 12 min wasted each time starting a meeting 351%of onsite meetings typically include remote participants that are not fully engaged340% of Steelcase Inc. employees waste up to 30 minutes a day looking for meeting space, according to internal survey. 30 min wasted a day looking for meeting space (40% employees)1 40%

Digital workspace market trends Optimize Real Estate Rising real estate cost coupled with increased mobility and collaboration through tech is driving Enterprises to optimize workspace to lower costs Flexible Working Demand for flexible working increases, Enterprises must enable employees to work from any place at any time, on any device Co-Working / Shared Spaces Co-working is growing globally, offering shared physical workspace, prompting enterprises to monetize real estate and shift employees to co-working model Activity Based WorkingEmployees freely locate where most suitable to complete their work. Enterprises must provide the right technology and space to enable thisFocus on Employee ExperienceEnterprises that focus on employee experience gain more engaged, productive, happy employees, increasing revenue and lowering employee attrition

Stakeholders in the transformation journey Different perspectives & needs

Keys to a successful transformation 1 L. G. Kious and M. Chapman. "Service Integration Comes of Age." Johnson Controls. 2014.

Room Panels Minimize space squatting and meeting interruptions Help promote cultural change by providing a easy way to check in/out of meeting Flexible Booking Allow employees to use entrenched calendaring solutions Streamline resource booking process when using modern interfaces Incentivize employees to adopt new tools Mobile Booking Ad-hoc booking of spaces from anywhere Provide real-time notifications & meeting check-in/out – promote better space utilizationLeverage wayfinding services for directions to spaces and services Modern scheduling options that fit employee workstyles * Images courtesy of Teem.com

Intuitive Kiosks placed where they are easily accessed Workspace Kiosks Provide employees with at-a-glace availability of spaces and services Leverage shared hardware across a number of rooms, desks and spaces Improve visitor experiences by providing customized directions Enhance lobby registrations by providing self-service touch points . * Images courtesy of Teem.com

Actionable workspace real-time analytics Optimize real estate planning and make informed decisions Real time analytics, reporting and insights engine across various metrics; Average reservation/meeting duration Most/least utilized spaces Average number of participants How often meetings go unattended (no-shows) How far in advance meetings are booked Are employees using the spaces with the right equipment * Images courtesy of Teem.com

Customizable intelligent automated workflowsInstantly reserve & automatically check-in to spaces based upon actual occupancyIntelligently release spaces on no-shows or when meetings end early Reflect room occupancy status on interfaces/maps for unreservable spaces (e.g. Huddle Spaces) Enhanced actionable insights and reporting based upon actual space usage patterns More accurate occupancy detection via people counting and charging detection sensors Occupancy detection using sensors Reservation Workflow Engine Reserve space workflow Cancel space workflow Exchange / Office 365 Sensor Analytics

Beyond meeting spaces

Solution Landscape Resource Scheduling Internet of Things A/V Room Systems AgilQuest Robin Condeco Teem Fischer and Kerrn Co-Work EMS Skype/Teams Hangouts WebEx Zoom BlueJeans GoToMeeting Chime Aruba Meridian Nokia Impact Polycom Logitech Creston Microsoft Luscent GE Predix/Current Lenovo Pro AV Zapier Amazon Alexa WORKSPACES Meeting Rooms Hot Desks Huddle Spaces Collaboration Services

Modern Workspace streamlines the problematic and inefficient reservation & collaboration experience. Enabling employees to intelligently find the best spaces to work & collaborate , whilst the business optimizes their real estate Built using user-centric best-in-class services and technologies, enabled through integration and optimised with automation, overlaying DXC's service know-how to provide an end-to-end service with a single point of accountability What is DXC Modern Workspace Offering?“Office space is increasingly being used to drive cultural change, attract talent, drive innovation, and improve productivity, requiring CIOs to adjust their approach to workspace.”Gartner, The Rebirth of Office Space: What Every CIO Needs to Know and Do, March 2016 Simplifies workspace complexity for increased user experience & productivity, whilst driving cost-savings for the business

DXC Modern Workspace Service Summary DXC Modern Workspace Indoor Wayfinding Intelligent Sensors Real-time analytics Proactive Monitoring Cross-Platform Integration Hot Desks Huddle Spaces Custom Resources e.g. Parking, Pool Cars Meeting Rooms Visitor Kiosks Flightboards Mobile, Web & Outlook Digital in-room collaboration Room Panels Visitor Management Support Concierge Transform the workspace experience across spaces Optimized through integration, automation & analytics Delivered alongside cloud-enabled partners Enabled with intuitive user interfaces & best-in-class technology

Assessment & Design End-user discovery workshop Physical workspace design Service integration design Network / PoE requirements Hardware selection – tablets & frames Support process design Implementation & DeploymentProject ManagementCloud setup & integrationInterface & sensor setupWorkflow integration into existing Service Desk & On-site Support teamsUser training / Management of ChangeManagement & SupportOngoing proactive monitoring and management across all Modern Workspace servicesAnalytics dashboard, insights & customized reportsL2-L3 remote user supportService Request ManagementEvergreen (Release) Service ManagementService Design, Deployment and Support DXC as the service integrator is responsible for the end-to-end design, deployment, management and support

Trends re-visited Optimize Real Estate Accurate analytics – intent vs. reality People counting, sensor based occupancy Flexible Working Mobile, desk or ad-hoc tools Kiosks and multiple points of input Co-Working / Shared SpacesFlexible hot desk managementPeople based analyticsActivity Based WorkingMeeting rooms and huddle spacesFlexible and configurable work areasFocus on Employee ExperienceAdaptable tools and processes Modern apps – consumer level ease of use

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