Chairman amp CEO of Complete Holdings Group Founder of Passport Health Communications 35 years of healthcare experience On board of PharmMD Patient Focus NextGXDX Brightstone WMC foundation ID: 327587
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Jim Lackey
Chairman & CEO of Complete Holdings GroupFounder of Passport Health Communications35 years of healthcare experienceOn board of PharmMD, Patient Focus, NextGXDX, Brightstone, WMC foundationNashville nativeMarried 38 years, 3 sons, 4 grandchildrenPilot, motorcycles and carsSlide2
“A” Players
The key to having a high performance culture?Slide3
The Biggest Entrepreneur Mistake!
Not hiring A Players and keeping B Players (or worse) too long.
“A” PlayersSlide4
What Truly Makes Your Business Different?
Capital
ProductsPricing or4. People
“A” PlayersSlide5
Three Characteristics
Ability
Can they do the job?AttitudeHow will they do the job?
Action
Did they do the job?
“A” PlayersSlide6
Ability
“A” PlayersSlide7
Competent
Skills, education, experience, guts, smart?Communicator
Many competent people fail because they lack this ability. Eye contact, ability to speak AND listen. Creative Think out of the box, forget history, bring solutions not problems, challenge status quo!Confident
Bring it! Want the ball when it crunch time. Know you can do it!
Courageous
Rather be building value and solving problems than just having a job! Take risks, take a stand! Voice their opinion. Future oriented.
Ability
“A” PlayersSlide8
Attitude
“A” PlayersSlide9
Attitude
“A” Players
Positive and Energetic
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Everyday is a new day! Fire in the belly!
Energy fills the room when they arrive. A-players attract A-players.
Can Do
- Anything can be done with focus and energy!
Passionate and a Sense of Urgency
- They have passion about the company, the task, the opportunity. Let’s do it now!
Focused On Solutions NOT Problems
- Anyone can point out problems. They bring solutions!
Team Oriented and Collaborative
- Listen, communicate, no ego, respect. More power with a group than alone.
Versatile
- Try new things. Contribute beyond their area of expertise.
Curious -What if?
Why not? Could this work? Would they buy this?
Flexible
Take out trash and make coffee. Go with the flow and grow!
Mature
- NO Whining, Seek feedback.Slide10
Action
“A” PlayersSlide11
Action
“A” Players
Self Starter-
Don’t wait for direction. Pull the trigger!
Persistent-
Never Give Up! Overcomes all obstacles.
Goal Setter-
You must define success or you won’t know when you are there.
Executes and Gets Results-
Consistently delivers. Gets results. Don’t confuse activity with action.
Takes Total Responsibility For Actions-
No one to blame. If you aren’t failing you aren’t trying!
Improves Self and Functional Area-
Always looking for better ways and more paths to success. Leave it better than you found it!
Thinks and Acts Like They Own the CompanySlide12
The Sweet Spot for A-Players
“A” Players
Abilities
Attitude
Action
ResultsSlide13
Hiring - The CEO’s Most Important Job
“A” Players
You should be the dumbest person in the room
Always hire people better than you
Your people will determine your culture
The right person in the wrong culture is the wrong person
Bad hires can cost 6-15x the person’s salarySlide14
How To Hire A Players
“A” Players
You must have a rigorous hiring process
You should interview every key person hired
Know what you want
Know what they want
Hire based on evidence, not enthusiasm
“Hire hard, manage easy or hire easy, manage hard – the choice is yours”Slide15
Hard Truth
“A” Players
It is
impossible
to have a great company if you don’t have a great team. The bigger the dream the more important the team!