The Texas Legislature passed Senate Bill 7 in 1999 which amended the Public Utility Regulatory Act PURA and restructured the electric utility industry in ERCOT Changes to PURA required the PUCT and ERCOT to implement competitive choice in certain areas by January 1 2002 ID: 812413
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Slide1
Hierarchy of Texas Laws and Rules
The Texas Legislature passed Senate Bill 7 in 1999, which amended the
Public Utility Regulatory Act (PURA)
and restructured the electric utility industry in ERCOT
Changes to PURA required the PUCT and ERCOT to implement competitive choice in certain areas by January 1, 2002
PURA has been amended since 1999 to further enhance the competitive market
PUCT Substantive Rules implement PURA requirements, including: Customer protections for retail customers (Sub Rules 25.471-25.498)Standard Tariff for Utilities (Sub Rule 25.214)Specific rates and discretionary charges approved for each utility
ERCOT protocols and market guides facilitate the competitive market, in compliance with PURA and PUCT Substantive Rule requirements
Slide2PUCT Substantive Rules
Partial List of Key Rules to Retailers (Full list here)
§ 25.43Provider of Last Resort (POLR).
Default service typically for customers in need of service due to REP failure.Up to 15 REPs chosen by PUC in
each service area.§ 25.107Certification of Retail Electric Providers (REPs
).Financial, technical and managerial requirements for REPs.§ 25.214
Terms and Conditions of Retail Delivery Service Provided by Investor Owned Transmission and Distribution Utilities.Standard requirements and timelines for utilities to perform and bill for utility services.§ 25.454Rate Reduction Program.
Low Income Discount (LITE UP) for eligible customers.Currently funded through August 2016.
§ 25.471 through
§ 25.500
Customer Protection Rules.
Detailed requirements for serving retail customers.
Slide3PUCT Substantive Rules
Customer Protection Rules
§ 25.471General Provisions of Customer Protection Rules.
§ 25.484Electric No-Call List.
§ 25.472Privacy of Customer Information.
§ 25.485Customer Access and Complaint Handling.§ 25.473Non-English Language Requirements.
§ 25.487Obligations Related to Move-In Transactions.§ 25.474Selection of Retail Electric Provider.
§ 25.488Procedures for a Premise with No Service Agreement.
§ 25.475
General Retail Electric Provider Requirements and Information Disclosures to Residential and Small Commercial Customers.
§ 25.489
Treatment of Premises with No Retail Electric Provider of Record.
§ 25.476
Renewable and Green Energy Verification.
§ 25.490
Moratorium on Disconnection on Move-Out.
§ 25.477
Refusal of Electric Service.
§ 25.491
Record Retention and Reporting Requirements.
§ 25.478
Credit Requirements and Deposits.
§ 25.492
Non-Compliance with Rules or Orders; Enforcement by the Commission.
§ 25.479
Issuance and Format of Bills.
§ 25.493
Acquisition and Transfer of Customers from one Retail Electric Provider to Another.
§ 25.480
Bill Payment and Adjustments.
§ 25.495
Unauthorized Change of Retail Electric Provider.
§ 25.481
Unauthorized Charges.
§ 25.497
Critical Load Industrial Customers, Critical Load Public Safety Customers, Critical Care Residential Customers, and Chronic Condition Residential Customers.
§ 25.482
Prompt Payment Act.
§ 25.498
Prepaid Service.
§ 25.483
Disconnection of Service.
§ 25.500
Privacy of Advanced Metering System Information.