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Hierarchy of Texas Laws and Rules Hierarchy of Texas Laws and Rules

Hierarchy of Texas Laws and Rules - PowerPoint Presentation

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Hierarchy of Texas Laws and Rules - PPT Presentation

The Texas Legislature passed Senate Bill 7 in 1999 which amended the Public Utility Regulatory Act PURA and restructured the electric utility industry in ERCOT Changes to PURA required the PUCT and ERCOT to implement competitive choice in certain areas by January 1 2002 ID: 812413

rules customers requirements retail customers rules retail requirements service electric provider pura customer puct substantive utility protection critical market

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Slide1

Hierarchy of Texas Laws and Rules

The Texas Legislature passed Senate Bill 7 in 1999, which amended the

Public Utility Regulatory Act (PURA)

and restructured the electric utility industry in ERCOT

Changes to PURA required the PUCT and ERCOT to implement competitive choice in certain areas by January 1, 2002

PURA has been amended since 1999 to further enhance the competitive market

PUCT Substantive Rules implement PURA requirements, including: Customer protections for retail customers (Sub Rules 25.471-25.498)Standard Tariff for Utilities (Sub Rule 25.214)Specific rates and discretionary charges approved for each utility

ERCOT protocols and market guides facilitate the competitive market, in compliance with PURA and PUCT Substantive Rule requirements

Slide2

PUCT Substantive Rules

Partial List of Key Rules to Retailers (Full list here)

§ 25.43Provider of Last Resort (POLR).

Default service typically for customers in need of service due to REP failure.Up to 15 REPs chosen by PUC in

each service area.§ 25.107Certification of Retail Electric Providers (REPs

).Financial, technical and managerial requirements for REPs.§ 25.214

Terms and Conditions of Retail Delivery Service Provided by Investor Owned Transmission and Distribution Utilities.Standard requirements and timelines for utilities to perform and bill for utility services.§ 25.454Rate Reduction Program.

Low Income Discount (LITE UP) for eligible customers.Currently funded through August 2016.

§ 25.471 through

§ 25.500

Customer Protection Rules.

Detailed requirements for serving retail customers.

Slide3

PUCT Substantive Rules

Customer Protection Rules

§ 25.471General Provisions of Customer Protection Rules.

§ 25.484Electric No-Call List.

§ 25.472Privacy of Customer Information.

§ 25.485Customer Access and Complaint Handling.§ 25.473Non-English Language Requirements.

§ 25.487Obligations Related to Move-In Transactions.§ 25.474Selection of Retail Electric Provider.

§ 25.488Procedures for a Premise with No Service Agreement.

§ 25.475

General Retail Electric Provider Requirements and Information Disclosures to Residential and Small Commercial Customers.

§ 25.489

Treatment of Premises with No Retail Electric Provider of Record.

§ 25.476

Renewable and Green Energy Verification.

§ 25.490

Moratorium on Disconnection on Move-Out.

§ 25.477

Refusal of Electric Service.

§ 25.491

Record Retention and Reporting Requirements.

§ 25.478

Credit Requirements and Deposits.

§ 25.492

Non-Compliance with Rules or Orders; Enforcement by the Commission.

§ 25.479

Issuance and Format of Bills.

§ 25.493

Acquisition and Transfer of Customers from one Retail Electric Provider to Another.

§ 25.480

Bill Payment and Adjustments.

§ 25.495

Unauthorized Change of Retail Electric Provider.

§ 25.481

Unauthorized Charges.

§ 25.497

Critical Load Industrial Customers, Critical Load Public Safety Customers, Critical Care Residential Customers, and Chronic Condition Residential Customers.

§ 25.482

Prompt Payment Act.

§ 25.498

Prepaid Service.

§ 25.483

Disconnection of Service.

§ 25.500

Privacy of Advanced Metering System Information.