Agility – Root Cause Analysis Root Cause Analysis

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Agility Root Cause Analysis Root Cause Analysis (RCA) 2 Root Cause Analysis (RCA) It is the use of one or more tools to identify the real cause of a problem or situation. Root cause can be referred as the precise point in the causal

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Agility – Root Cause Analysis<br>
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Root Cause Analysis (RCA) 2 Root Cause Analysis (RCA) It is the use of one or more tools to identify the real cause of a problem or situation.

“Root cause” can be referred as the precise point in the causal chain where applying an action would prevent the problem, situation or non-conformance from occurring.

Why Perform Root Cause Analysis (RCA)?
Repeat problems are a source of non-value-added activities (Ex. rework, time and resources spent “fixing” the problem).
Many times, we may believe that the problem is resolved but in reality, we have just addressed a symptom of the problem and not the actual root cause.

Correctly performed, a Root Cause Analysis can identify breakdowns in processes or systems that contributed to the problem or situation and determine how to prevent it from happening again.

An RCA is performed to identify what happened, why it happened and then determine what improvements or changes are required. Through the proper application of RCA, repeat problems can be eliminated.

Root Cause Analysis (RCA) is usually a step in a larger problem-solving technique.<br>
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Fishbone Diagram (Ishikawa Diagram) 3 Is a useful tool in determining the most likely causes of a problem. It is a diagramming technique to identify causes and sub-causes leading to an effect (problem). It is also called cause-and-effect diagram.

The team brainstorm all the possible causes of the problem. Then rate the potential causes according to their level of importance and likelihood of contributing to the failure and develop a hierarchy. From the hierarchy the team should select which causes to further investigate. 1. Fishbone diagram typically used (4 M’s or 6 M’s) The effect or problem is listed in a box at the right end. The main sections address the 4M’s (Man, Material, Method, Machine) or the
6M’s (4M’s + Measurement and Mother Nature - Environment) related causes. 2. Fishbone diagram for services processes: 3. Customized fishbone diagram based on needs: Related causes are defined based on needs.<br>