BUSINESS ENGLISH 3 Language materials PART 1

Transcript:BUSINESS ENGLISH 3 Language materials PART 1:
BUSINESS ENGLISH 3 Language materials PART 1 BOOKING A HOTEL ROOM DIFFERENT TYPES OF THE GUEST FIT (free independent traveller) - A GUEST COMING TO THE HOTEL AS AN INDIVIDULA (NOT PART OF A GROUP A walk-in guest - A GUEST WITHOUT A RESERVATION A regular - A FREQUENT CUSTOMER Collocations with booking a booking a reservation to make to reject to cancel to accept to confirm to change Use the following booking verbs in a sentence: reject, change, cancel, confirm, make, accept In case a guest ____________ a booking, he/she is required to pay a 15% cancellation fee. Unfortunately, we are fully booked, so we’ll have to _________ your reservation. All guests are required to __________ their booking 48 hours before the arrival time. Otherwise, the hotel is eligible to release the room. Madam, since our conference has been rescheduled for November 2nd , we have to ________ the booking from the mid-October to the beginning of November. If you want to _________ a booking at our top of the range hotel, call our call center as soon as possible – 0800-333-564. Sir, unless you give me your passport number, I really cannot ________ your reservation. ANSWERS In case a guest CANCELS a booking, he/she is required to pay a 15% cancellation fee. Unfortunately, we are fully booked, so we’ll have to REJECT your reservation. All guests are required to CONFIRM their booking 48 hours before the arrival time. Otherwise, the hotel is eligible to release the room. Madam, since our conference has been rescheduled for November 2nd , we have to CHANGE the booking from the mid-October to the beginning of November. If you want to MAKE a booking at our top of the range hotel, call our call center as soon as possible – 0800-333-564. Sir, unless you give me your passport number, I really cannot ACCEPT your reservation. Fill in the gaps using the most suitable terms. loyalty programme, discounted upgrade, price range, feedback, taxes, facilities, rate(s), fees, booking diary What is your ____________________ for the room? - Between 25 and 35 euros per night. In order to retain the existing customers, many hotels offer _________________, which can include cheaper room ______________, rooms with a better view or extra ________________ free of charge. If you are a loyal guest, you may expect to get a ________________________ at our hotel – in other words, a better service