01
Business Results
Partner Satisfaction
Financial Stewardship
Operational Efficiency
Sustainable Outcomes MONICA WILLIAMS
Business Owner EXPERIENCE
10+ Years
EDUCATION
Master’s degree plus Bachelor’s degree in Business Administration, Public Admin., Management, or related field
Certifications
Lean Fundamentals, Change Management, Leadership Development, Business Analysis training
Core Competencies
Strategic Thinking, Business Leadership, Decision Making, Operational Planning, Relationship Building
Preferred Communication
Exec. summaries, dashboards, decision briefings, milestone reviews, Teams and emails “I need trusted solutions that simplify work, reduce risk, and help my business succeed.” Primary Value
Connects project delivery to business success by representing operational priorities, making informed business decisions, and validating that solutions achieve intended outcomes. Mission Statement
Champion business outcomes by providing operational leadership, defining functional direction, and ensuring project solutions align with agency goals and customer needs. Lead with vision.
Decide with confidence.
Deliver meaningful outcomes. ENTERPRISE ROLE PLAYBOOK
Business Owner
OFFICIAL IT PROJECT RESOURCES FRAMEWORK ROLE GUIDE S0 S1 S2 S3 S4 S5 S6 S7 S8 S9 IT PROJECT RESOURCES FRAMEWORK STAGE ALIGNMENT (S0 – S9) Key Responsibilities Success Measures Set Direction
Lead Organization
Drive Performance
Make Decisions
Manage Risk Concept & Intake Devel.
Vision
Outcomes
Need
Value Planning & Scoping
Scope
Alignment
Readiness
SMEs Reqmts. & Design
Charter
Approval
Criteria
Constraints Tech Prep & Environment Setup
Vendors
Selection
Reqmts.
Evaluation Pre-Imp. Planning Readiness
Validate
Review
Feedback
Reqmts. Imp. Pre-Work & Training
Decisions
Priorities
Monitor
Functions Workflow & Initial Configs
Acceptance
Readiness
Validation
Results Readiness, Review, Test
Launch
Operations
Transition
Support End-User Training/Go-Live
Monitor
Improve
Resolve
Benefits Post-Go-Live Care & Operations
Lessons
Validate
Approve
Celebrate<br>
02
Lead with vision.
Decide with confidence.
Deliver meaningful outcomes. ENTERPRISE ROLE PLAYBOOK
Business Owner
OFFICIAL IT PROJECT RESOURCES FRAMEWORK ROLE GUIDE Reports to
Division Director, Program Director, or Exec. Sponsor Executive Leadership
Strategic direction, sponsorship, funding support, org. alignment Business Analysts
Facilitate reqmts, translate needs, & doc. processes Subject Matter Experts
Provide ops expertise, validate reqmts, testing, evaluate solution Change Adoption
Supports comms, org. readiness, training, & adoption Project Manager
Coordinates planning, comms, sched’s, risks, & business decisions Delivery Team
Designs, configs., develops, tests, & implements reqmts End Users
Feedback, validate functionality, ensure solution supports needs OCM
Partners on comms, training, adoption, & org. readiness, PRIMARY PARTNERS ROLE AT A GLANCE Core Meetings
Executive Steering Committee
Business Decision Reviews
Stage Gate Reviews
Sprint Reviews and Demos
Go-Live Readiness Reviews
Lessons Learned Sessions Decision Authority
Approves business reqmts, prioritizes ops needs, validates functionality, accepts bus. outcomes, authorizes org. readiness. ROLE MATURITY
Progresses from defining bus. needs & validating reqmts. to championing org. adoption, measuring bus. outcomes, and driving continuous improvement. AI QUICK PROMPTS FOR BUSINESS OWNER Operations: “Summarize project impacts on the business operations.” Decision Clarity: “Explain this decision in executive language.” TOP RISKS TO MANAGE Business Misalignment:
Bus. priorities that are not clearly defined result in solutions that fail expected outcomes. Governance: Changing priorities without proper governance, creates confusion, rework and schedule delays. Talking Points: “Create needed executive talking points for impacted groups and individuals.” KEY DELIVERABLES Change Resistance: Poor org. readiness & user adoption limit successful install and long-term benefits. Limited Engagement: Insufficient participation from business leaders and SMEs reduces solution quality & business value. Delayed Decisions: Slow business approvals impact schedules, increase costs, and delay delivery. Unrealized Benefits: Failure to measure and sustain business outcomes reduces return on investment & organizational value. Business Requirements User Acceptance Business Decisions Business Approval Organizational Readiness Business Readiness Lessons Learned Business Realization Business Process Updates 1 Foundation Enterprise Advanced Proficient 2 3 4 Business Risks: “Identify business risks requiring leadership attention or mitigation support.” Business Artifacts: “Draft business approval or decision summary for sharing with executive leadership.” LINKS Business Owner Word document
Position Description (as available) Tools Power BI
RAIDc Log
Business Process Docs MS Office
SharePoint
Teams
Adobe Acrobat<br>
