Develop and update food and beverage knowledge Unit 3 1242019 Prepared by Sharon Smickle INTRODUCTION A greeting from a bartender is the first impression given to the customer and will reflect on the business. We must endeavor to make
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Presentation Transcript
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Develop and update food and beverage knowledge Unit 3 12/4/2019 Prepared by Sharon Smickle<br>
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INTRODUCTION A greeting from a bartender is the first impression given to the customer and will reflect on the business. We must endeavor to make this greeting special. Always greet guest with a smile , a welcome and your name.
Bartenders are important human assets in any establishment, and it makes good sense when you have a bartender who is passionate , knowledgeable , willing to learn and can adapt to the fast -moving pace of the world of bartending. 12/4/2019 Prepared by Sharon Smickle<br>
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The Role of the Bartender: The role of the bartender – to creating that unique experience for their customers which hopefully makes them want to return themselves, with family, friends, business colleagues on a regular basis. Prepared by Sharon Smickle 12/4/2019<br>
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The Bartender 12/4/2019 The central figure of any beverage operation.
Primary function is to mix and serve or pour drinks.
Has other roles of custodian and caretaker.
Responsibilities include recording sales, washing glassware and utensils, keeping a clean and orderly bar, stocking the bar, acting as cashier and closing the bar. Prepared by Sharon Smickle<br>
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The Bartender is more than a mixologist 12/4/2019 The Bartender will often have multiple roles
He may find him/herself also attending to seated guests at a dinner table
He/she will have to display the knowledge and skills as an all-rounder
He/she must understand service styles for different types of food Prepared by Sharon Smickle<br>
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Food & Beverage Prepared by Sharon Smickle 12/4/2019<br>
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Food & Beverage 12/4/2019 The F&B Services providing businesses deliver food and beverages to their customers at a particular location (on-premise) such as hotel, restaurant, or at the customer’s intended premises (off-premise). Prepared by Sharon Smickle<br>
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Some Definitions to remember F&B Services – Definition
Food and Beverage Services can be broadly defined as the process of preparing, presenting and serving of food and beverages to the customers.
F&B Services can be of the following two types − 12/4/2019 Prepared by Sharon Smickle<br>
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On Premise vs. Off Premise On Premise − Food is delivered where it is prepared. The customer visits the premise to avail the food service. The premises are kept well-equipped and well-finished to attract customers to avail F&B service.
For example, restaurants, pubs, etc.
Off Premise or Outdoor Catering − This kind of service includes partial cooking, preparation, and service at customer’s premises. It is provided away from the F&B Services provider’s base on the occasion of major events which call for a large number of customers. 12/4/2019 Prepared by Sharon Smickle<br>
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Types of F&B Services Operations Prepared by Sharon Smickle 12/4/2019<br>
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Food and Beverage Services - Cycle Food and Beverage Services come only after preparing what is to be served. Most food and beverage service businesses operate in the following cycle −
See table in next slide adapted 12/4/2019 Prepared by Sharon Smickle<br>
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Food & Beverage Life Cycle – (adapted ) 12/4/2019 Prepared by Sharon Smickle<br>
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Food and Beverage Services - Terminology Prepared by Sharon Smickle 12/4/2019<br>
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Food and Beverage Services - Terminology Prepared by Sharon Smickle 12/4/2019<br>
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Food and Beverage Services - Terminology Prepared by Sharon Smickle 12/4/2019<br>
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Food and Beverage Services - Terminology Prepared by Sharon Smickle 12/4/2019<br>
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Food and Beverage Services - Organization Prepared by Sharon Smickle 12/4/2019<br>
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Food and Beverage Services - Organization Let us see the F&B services in hotels, structure of F&B department and ancillary services in a hotel. Prepared by Sharon Smickle 12/4/2019<br>
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Food and Beverage Services in Hotel Most of the star-ranked hotels offer multiple F&B services.
They can be −
Restaurant
Lounge
Coffee Shop
Room Service
Poolside Barbecue/Grill Service
Banquet Service
Bar
Outside Catering Service – examples for weddings and special events 12/4/2019 Prepared by Sharon Smickle<br>
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References Web site references:
https://www.tutorialspoint.com/food_and_beverage_services/food_and_beverage_services_quick_guide.htm 12/4/2019 Prepared by Sharon Smickle<br>
