Ethical Decision Making Consider This: “You and
Description: Ethical Decision Making Consider This: You and Al You are the manager for Big-Mart, a large discount retailer. You recently fired Al, a sales clerk, after Al punched a customer during a dispute in the store(Al admitted this after the
Related Topics
Download Presentation
"Ethical Decision Making Consider This: “You and" is the property of its rightful owner. Permission is granted to download and print the materials on this website for personal, non-commercial use only, and to display it on your personal computer provided you do not modify the materials and that you retain all copyright notices contained in the materials. By downloading content from our website, you accept the terms of this agreement.
Presentation Transcript
slide1. Ethical Decision Making<br>
slide2. Consider This: “You and Al” You are the manager for Big-Mart, a large discount retailer. You recently fired Al, a sales clerk, after Al punched a customer during a dispute in the store(Al admitted this after the customer complained).
Sue, manager of your competitor, Mega-Mart, calls you to tell you that Al has applied for a job at Mega-Mart, and to ask you whether Al is “good with customers.”
WHAT DO YOU DO ?<br>
slide3. WHAT IS ETHICS?
(class discussion)<br>
slide4. What is Ethics? Ethics: The study of right and wrong “in action”
Learning Objective: Be able to effectively resolve “ethical dilemmas” in business
Moral philosophy: tools for this process
“Values:” principles that are important to individual, group<br>
slide5. Legal Responsibilities & Ethical Dilemmas Legal duties may be clear
Is the decision the RIGHT action to take?
Making a business decision can involve ethical dilemmas<br>
slide6. “An Ethical Dilemma?” Choice to be made
Implicates competing values, rights, & goals
Potential harm to decision maker?
Potential harm to others?
“Ripple effect:” long-term, far reaching implications of decision to be made.<br>
slide7. LAW & ETHICS With an Emphasis on Ethics A COMPARISON<br>
slide8. Is “legal” the same as “ethical?” YES or No or Maybe, or I Don’t Know?<br>
slide9. Is “legal” the same as “ethical?” YES? If one is acting within the law presumably one is acting ethically.
The law defines specific duties.
Some conduct is allowed – some not.
Balance competing values.
Compliance – no further action
Formal punishment of illegal conduct.<br>
slide10. Is “legal” the same as “ethical?” NO? Ethics offers guidance on how one should act.
Addresses situations where competing values clash.
Action or inaction may be controlled by formal or informal process.
Action beyond mere compliance to legal duty.<br>
slide11. How to Evaluate Solutions: Some Theories Stakeholder/Utilitarian Theory: greatest good to the greatest number
Rights Theory: Respecting and protecting individual rights to fair and equal treatment, privacy, freedom to advance, etc.
Justice Theory: fair distribution of benefits and burdens: can harm to individual be justifiable?
Categorical Imperative: “what if everyone took such action?”
“Front Page Test:” What if my decision was reported on the front page of the Los Angeles Times?<br>
slide12. How to Resolve Ethical Dilemmas in Business Identify relevant facts
Identify relevant issue(s)
Identify primary stakeholders
Identify possible solutions
Evaluate each possible solution
Compare and assess consequences
Decide on solution
Take action<br>
slide13. Additional Approaches to Ethical Decision Making Five Question Approach (Tucker)
Moral Standards Approach (Velasquez)
Pastin’s Approach<br>
slide14. Practical Approaches to Ethics Five Question Approach (Tucker)
Evaluate each alternative on:
Profitability (shareholders)
Legality (society at large)
Fairness
Impact on the rights of stakeholders
Impact on sustainable development (environment)<br>
slide15. Practical Approaches to Ethics Moral Standards Approach (Velasquez)
Is the decision:
Of net benefit to society
Fair to all stakeholders (fair distribution of benefits and burdens)
Consistent with each person’s rights<br>
slide16. Practical Approaches to Ethics Pastin’s approach (Pastin)
Ground rule ethics (organization/individual rules and values)
End-point ethics (greatest net good for all concerned)
Rule ethics (determine ethical boundaries to take into account – impingement of rights)
Social contract ethics (how to move boundaries)<br>
slide17. Consider This: “You and Al” You are the manager for Big-Mart, a large discount retailer. You recently fired Al, a sales clerk, after Al punched a customer during a dispute in the store(Al admitted this after the customer complained).
Sue, manager of your competitor, Mega-Mart, calls you to tell you that Al has applied for a job at Mega-Mart, and to ask you whether Al is “good with customers.”
WHAT DO YOU DO ?<br>
slide18. Class Exercise Evaluate “You and Al” in Light of Class Discussion<br>
slide19. Legal vs. Ethical “You and Al”<br>
slide20. End of Ethics Exercise<br>
slide2. Consider This: “You and Al” You are the manager for Big-Mart, a large discount retailer. You recently fired Al, a sales clerk, after Al punched a customer during a dispute in the store(Al admitted this after the customer complained).
Sue, manager of your competitor, Mega-Mart, calls you to tell you that Al has applied for a job at Mega-Mart, and to ask you whether Al is “good with customers.”
WHAT DO YOU DO ?<br>
slide3. WHAT IS ETHICS?
(class discussion)<br>
slide4. What is Ethics? Ethics: The study of right and wrong “in action”
Learning Objective: Be able to effectively resolve “ethical dilemmas” in business
Moral philosophy: tools for this process
“Values:” principles that are important to individual, group<br>
slide5. Legal Responsibilities & Ethical Dilemmas Legal duties may be clear
Is the decision the RIGHT action to take?
Making a business decision can involve ethical dilemmas<br>
slide6. “An Ethical Dilemma?” Choice to be made
Implicates competing values, rights, & goals
Potential harm to decision maker?
Potential harm to others?
“Ripple effect:” long-term, far reaching implications of decision to be made.<br>
slide7. LAW & ETHICS With an Emphasis on Ethics A COMPARISON<br>
slide8. Is “legal” the same as “ethical?” YES or No or Maybe, or I Don’t Know?<br>
slide9. Is “legal” the same as “ethical?” YES? If one is acting within the law presumably one is acting ethically.
The law defines specific duties.
Some conduct is allowed – some not.
Balance competing values.
Compliance – no further action
Formal punishment of illegal conduct.<br>
slide10. Is “legal” the same as “ethical?” NO? Ethics offers guidance on how one should act.
Addresses situations where competing values clash.
Action or inaction may be controlled by formal or informal process.
Action beyond mere compliance to legal duty.<br>
slide11. How to Evaluate Solutions: Some Theories Stakeholder/Utilitarian Theory: greatest good to the greatest number
Rights Theory: Respecting and protecting individual rights to fair and equal treatment, privacy, freedom to advance, etc.
Justice Theory: fair distribution of benefits and burdens: can harm to individual be justifiable?
Categorical Imperative: “what if everyone took such action?”
“Front Page Test:” What if my decision was reported on the front page of the Los Angeles Times?<br>
slide12. How to Resolve Ethical Dilemmas in Business Identify relevant facts
Identify relevant issue(s)
Identify primary stakeholders
Identify possible solutions
Evaluate each possible solution
Compare and assess consequences
Decide on solution
Take action<br>
slide13. Additional Approaches to Ethical Decision Making Five Question Approach (Tucker)
Moral Standards Approach (Velasquez)
Pastin’s Approach<br>
slide14. Practical Approaches to Ethics Five Question Approach (Tucker)
Evaluate each alternative on:
Profitability (shareholders)
Legality (society at large)
Fairness
Impact on the rights of stakeholders
Impact on sustainable development (environment)<br>
slide15. Practical Approaches to Ethics Moral Standards Approach (Velasquez)
Is the decision:
Of net benefit to society
Fair to all stakeholders (fair distribution of benefits and burdens)
Consistent with each person’s rights<br>
slide16. Practical Approaches to Ethics Pastin’s approach (Pastin)
Ground rule ethics (organization/individual rules and values)
End-point ethics (greatest net good for all concerned)
Rule ethics (determine ethical boundaries to take into account – impingement of rights)
Social contract ethics (how to move boundaries)<br>
slide17. Consider This: “You and Al” You are the manager for Big-Mart, a large discount retailer. You recently fired Al, a sales clerk, after Al punched a customer during a dispute in the store(Al admitted this after the customer complained).
Sue, manager of your competitor, Mega-Mart, calls you to tell you that Al has applied for a job at Mega-Mart, and to ask you whether Al is “good with customers.”
WHAT DO YOU DO ?<br>
slide18. Class Exercise Evaluate “You and Al” in Light of Class Discussion<br>
slide19. Legal vs. Ethical “You and Al”<br>
slide20. End of Ethics Exercise<br>