Information Session for Freedom To Speak Up Champions Ambassadors April 2022 Thank you About this session By the end of this session you will: Understand more about Freedom to Speak Up and its importance in working towards a culture where
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Presentation Transcript
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Information Session for Freedom To Speak Up Champions/ Ambassadors April 2022<br>
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Thank you<br>
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About this session By the end of this session you will:
Understand more about Freedom to Speak Up and its importance in working towards a culture where speaking up is business as usual
Have learned more about the role of the Freedom to Speak Up Guardian and the National Guardian’s Office
Have explored the expectations of your role and how best to support people who come to you
Know where to go for support and thought about next steps<br>
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Speaking up protects patient and worker safety and
experience Leadership But to work, speaking up needs leaders at all levels to listen up too. What is Speaking Up?<br>
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What is Speaking Up? Speaking up is about all of these things Making a complaint Taking out a grievance Whistleblowing Offering a suggestion for improvement Raising a concern Making a qualifying disclosure Making a disclosure<br>
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Why is it important? When things go wrong, we need to make sure that lessons are learnt and things are improved.
If we think something might go wrong, it’s important that we all feel able to speak up so that potential harm is prevented.
Even when things are good, but could be even better, we should feel able to say something and should expect that our suggestion is listened to and used as an opportunity for improvement.<br>
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How people Speak Up Speaking up happens in a number of ways Internally Externally Anonymously Openly Confidentially<br>
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Barriers to Speaking Up What might stop people from Speaking Up… …do barriers exist in your organisation?<br>
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Barriers to speaking up Some workers will face particular barriers to speaking up
Who are they in your organisation? Think about:
Volunteers
New starters
‘Hard to reach’ groups
Black, Asian or minority ethnic workers, disabled workers, others with protected characteristics
Agency staff
Trainees
Workers who are stressed or under particular pressure<br>
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What is it like for the person speaking up? Watch the film…<br>
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Freedom to Speak Up Guardians work within their organisation to improve speaking up and to ensure that lessons are learnt and things are improved when workers do speak up. Freedom to Speak Up Guardians are supported by the National Guardian and the National Guardian’s Office who work nationally to improve speaking up within the NHS and healthcare sector in England NGO and Freedom to Speak Up Guardians<br>
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National Guardian’s Office<br>
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Freedom to Speak Up Guardians<br>
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Freedom to Speak Up Guardians<br>
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Networks Freedom to Speak Up Guardians across England Guardians are in a range of organisations including: primary and integrated care, national bodies, NHS trusts, independent sector and beyond! 7 regional networks National networks for Guardians from hospices, ambulance trusts and national bodies<br>
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Champions/Ambassadors Include role description and expectations<br>
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When someone contacts you<br>
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Top tips Be an expert in the organisation’s speaking up policy to sign post effectively
Take everything at face value
Do not make assumptions about or focus on motivation for speaking up
Don’t take sides
Be there to signpost/support not solve
Manage expectations
Feedback is a gift!<br>
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Case study Jay is a new member of a small finance team, having been transferred from another part of the organisation. He has become increasingly frustrated and vocal about system issues causing problems for him and the team meaning that time is wasted correcting errors and duplicating data entry which isn’t saving. There seems to be a problem with the way invoices are being generated and Jay suspects that one of his colleagues, Debbie, is not following standard operating procedure. Jay has been verbally abused on the telephone by people who have received several reminder notices despite having paid. Jay raised these matters with his line manager, Syara, who said she would look into it. Recently, Jay had another difficult call with someone who was particularly irate after receiving 3 reminder letters and a final demand. He was visibly upset after the call and ran into Debbie. She was not sympathetic and told Jay to ‘man up’ and ‘get on with it’ alluding to the fact ‘trouble-makers’ don’t stay long here. Jay has become aware that Debbie and Syara worked together at another organisation previously. He is angry that his confidentiality has clearly been breached and that Syara is covering for Debbie.
Jay seeks your support as a champion/ ambassador
How do you respond?<br>
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Support Speaking up roles can be challenging and need support of all kinds to do it
(Insert details of organisation’s offer here)<br>
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Training Speak Up
Listen Up
Follow Up
Other training needs?<br>
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Being a Freedom to Speak Up Guardian<br>
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Questions? Questions and reflections
How are you feeling?
Next steps?<br>
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Thank you Name of Guardian:
email
Any other useful contacts
National Guardian’s Office website:
www.nationalguardian.org.uk @NatGuardianFTSU
#FTSU national-guardian's-office<br>
