PRESIDENTIAL ENABLING BUSINESS ENVIRONMENT COUNCIL

Transcript:PRESIDENTIAL ENABLING BUSINESS ENVIRONMENT COUNCIL:
PRESIDENTIAL ENABLING BUSINESS ENVIRONMENT COUNCIL (PEBEC) Enabling Business Environment Secretariat FEDERAL ROADS MAINTENANCE AGENCY OPERATIONALIZATION PLAN ON EXECUTIVE ORDER 001 CONTENTS Agreement Overview Goals and Objectives FERMA operational location nationwide FERMA Stakeholders Requirements of the Executive order Operationalization plan strategy Service level Agreement Service Management/Default Approvals Sanctions/consequence Management Customer Interface Mechanism Customer service outlets/physical locations Customer service email addresses Customer service telephone lines Availability of service Escalation mechanism Number of customer service staff Social media platform Monitoring and supervision process Training programs for customer service team Communication strategy Efforts at implementation of the executive order Challenges Way forward Conclusion GOALS AND OBJECTIVES In view of the above the Agency in its drive to reposition its workforce to deliver efficient service delivery has evolved policy guidelines in the following areas; Policy Guidelines on Engineering Monitoring Policy Guidelines on Finance & General purpose Policy Guidelines on Internally Generated Revenue Policy Guidelines on Concession & Tolling Policy Guidelines on Strategic Planning Policy Guidelines on Establishment & Staff Matters Policy Guidelines on Public Relations &Communications Please note that the Agency is currently upgrading its ICT structure with a view to serve the general public better and the details of the General policies and guidelines of the Agency and other related documents would be uploaded on the website once the upgrade is completed. VISION STATEMENT ”To become the most efficient road maintenance management organisation that will enhance the economic wellbeing and interest of Nigerians” MISSION STATEMENT “To efficiently and effectively monitor and administer road maintenance with the objective of keeping all federal roads in good and safe conditions” OUR VALUES People We cherish honesty, unalloyed loyalty and teamwork with strong commitment for unified organisational growth for the attainment of corporate excellence. Work Ethics We are committed to world class service in a timely and accurate manner, using resources responsibly. Relationship We value the options and ideas of customers, stakeholders and readily reciprocate integrity and professionalism. Strength We are powered by good leadership, team spirit, reward for accomplishment and employee involvement at all levels. Environment We enjoy teamwork in an exciting, friendly and serene environment. FEDERAL ROADS MAINTENANCE AGENCY OPERATIONAL LOCATIONS To ensure that all the Federal Roads are adequately and efficiently maintained, the Agency operates on a 12 zonal structure outlined below; NE I NE II NW I NW II NC I NC II SS I SS II SE I SE II SW I SW