Professional Business Services Workshop Client
Author : pasty-toler | Published Date : 2025-06-16
Description: Professional Business Services Workshop Client Relationships Rachael Bland Head of Analytic Professional Services 27 June 2017 CCEA Professional Business Services Client Relationships Rachael Bland Head of Analytic Professional Services 27
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Transcript:Professional Business Services Workshop Client:
Professional Business Services Workshop Client Relationships Rachael Bland Head of Analytic Professional Services 27 June 2017 CCEA Professional Business Services Client Relationships Rachael Bland Head of Analytic Professional Services 27 June 2017 What’s the purpose of this session? About Me Why are client relationships important? Case Study How is it done? 4 About Me Consulting 95% Analytics 90% Baking 75% My dog 100% Skills and Interests Part of Unit AS 1: Introduction to Professional Business Services analyse key elements of effective relationships with clients for professional business services firms demonstrate understanding of the importance of building relationships between professional business services firms and their clients; Building and developing effective relationships is a vital aspect of all professional services work. Strong client relationships helps the organisation to identify and understand their clients’ expectations, encourage a way of working that is based on partnership and mutual trust, and establish and maintain client loyalty. Why are relationships important? “ ” How is it done? Case Study – Belfast Metropolitan College heading for corporate insolvency and reviewed by Government What was the impact of the situation? START REVIEW DESIGN & DEVELOP RECOMMEND TEAM TIME END Everyone included User buy-in Captured user stories Two week sprints Agile Approach Stakeholders identified Learner Journey created Workshops held “Intelligent Customers” No visibility of students Know who the students are and can support them Outcome Data from draft Annual Report 2015-16 Impact Consultant Relationships The consultant brings these different people and their needs together to design a solution that works for everyone Rachael Bland The Inovo Building, 121 George Street, Glasgow G1 1RD rachael.bland@dlyticstech.net 07590 564104
