ServiceNow Implementation Project Campus
Description: ServiceNow Implementation Project Campus Stakeholders and UIT Change Champions Meeting October 5, 2017 Page 2 Page 2 AGENDA Welcome, Agenda Overview Production Support Recent Project Activities Key Reminders Questions and Discussion Thank
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slide1. ServiceNow Implementation Project Campus Stakeholders and UIT Change Champions Meeting October 5, 2017<br>
slide2. Page 2 Page 2 AGENDA Welcome, Agenda Overview Production Support Recent Project Activities Key Reminders Questions and Discussion
Thank You! On-boarding Non-IT Partners<br>
slide3. SERVICENOW PROJECT UPDATE
ServiceNow Overall Timeline Jan-Apr May-Aug Sep-Dec Jan-Apr May-Aug Sep-Dec Jan-Apr May-Aug GO LIVE
Phase 2C Fall (OCT) PHASE 2D
FINANCE AND PAYROLL DOMAIN 2016 2016 2018 2019 . . . GO LIVE 2018 (tentative) GO LIVE
(NOV) REQUIREMENTS BUILD PRODUCTION SUPPORT RELEASE CADENCE – once every two weeks, with interim update sets to PRD PHASE 2D
UNIVERSITY HR DOMAIN 2017 2016 2018 Sep-Dec Jan-Apr 2019 GO LIVE
(JAN) GO LIVE
(MAR)<br>
slide4. SERVICENOW | RECENT PROJECT ACTIVITIES Phase 2C | OCT 2017 RELEASE DETAILS Phase 2C | TRAINING INFORMATION<br>
slide5. SERVICENOW | RECENT PROJECT ACTIVITIES Phase 2D | JAN 2018 RELEASE DETAILS Phase 2D| KEY DATES<br>
slide6. SERVICENOW | INTRODUCING A NEW DOMAIN STRATEGY https://docs.google.com/presentation/d/1_ViZub8FRy68g_6a5UejwiMH9VPg4TVfb_6NRO7oM_E/edit#slide=id.p<br>
slide7. SERVICENOW | PRODUCTION SUPPORT<br>
slide8. SERVICENOW | PRODUCTION SUPPORT RELEASE PROCESS Releases occur every 2 weeks
Changes are made on Tuesdays and Thursdays between 5:00 – 7:00 pm (SNOW maintenance windows)
Bug? Defect? Report through Incident
Enhancement? Use ServiceNow General Request Form COMING SOON!
Audience = sent bi-weekly to all fulfillers
Planned content includes:
Links to release notes
Tips and FAQs
Process Tips and Reminders
Major announcements, onboarding of new groups, new features, etc. FULFILLER NEWSLETTER RELEASE NOTES Provides details of system changes
Tracking of individual requests or incidents prior to release are on the dashboard
Production Release Notes
https://drive.google.com/drive/u/1/folders/0BwNMbNLZlc0Nc1RMU1c3QkZJUFE<br>
slide9. https://uit.stanford.edu/service-management/servicenow<br>
slide10. SERVICENOW | KEY REMINDERS<br>
slide11. LEARN ABOUT PRODUCTION CHANGES
Visit Production Support section of project website https://uit.stanford.edu/service-management/servicenow
Look for Fulfiller Newsletter – initial edition expected before winter close
ONLINE TRAINING RESOURCES
Online Training for Incident and Request available via STARS
Coming soon: Online courses for Change Management and Knowledgebase
SNOW-3000-WEB SERVICENOW PROJECT | REMINDERS<br>
slide12. KNOWLEDGE WORKSHOP
Monday, November 13 @ 1:30 – 4:30 in Redwood G19
Focus: Writing Compelling Knowledgebase Articles with End Users in Mind
Register via STARS
More info: https://uit.stanford.edu/service/techtraining/knowledgebasetraining
INTRODUCTARY REPORTING WORKSHOP
Tuesday, November 14 @ 1:30 – 3:00 in Redwood G19
Replicates information originally presented in April 2017
Video recording of April 2017 workshop available: https://stanford.app.box.com/s/h4m5cpi2wd5etauoxj2lb8m924alnu1r SERVICENOW PROJECT | REMINDERS<br>
slide13. SERVICENOW | OPEN DISCUSSION AND QUESTIONS For more information about the project:
https://uit.stanford.edu/service-management/servicenow<br>
slide2. Page 2 Page 2 AGENDA Welcome, Agenda Overview Production Support Recent Project Activities Key Reminders Questions and Discussion
Thank You! On-boarding Non-IT Partners<br>
slide3. SERVICENOW PROJECT UPDATE
ServiceNow Overall Timeline Jan-Apr May-Aug Sep-Dec Jan-Apr May-Aug Sep-Dec Jan-Apr May-Aug GO LIVE
Phase 2C Fall (OCT) PHASE 2D
FINANCE AND PAYROLL DOMAIN 2016 2016 2018 2019 . . . GO LIVE 2018 (tentative) GO LIVE
(NOV) REQUIREMENTS BUILD PRODUCTION SUPPORT RELEASE CADENCE – once every two weeks, with interim update sets to PRD PHASE 2D
UNIVERSITY HR DOMAIN 2017 2016 2018 Sep-Dec Jan-Apr 2019 GO LIVE
(JAN) GO LIVE
(MAR)<br>
slide4. SERVICENOW | RECENT PROJECT ACTIVITIES Phase 2C | OCT 2017 RELEASE DETAILS Phase 2C | TRAINING INFORMATION<br>
slide5. SERVICENOW | RECENT PROJECT ACTIVITIES Phase 2D | JAN 2018 RELEASE DETAILS Phase 2D| KEY DATES<br>
slide6. SERVICENOW | INTRODUCING A NEW DOMAIN STRATEGY https://docs.google.com/presentation/d/1_ViZub8FRy68g_6a5UejwiMH9VPg4TVfb_6NRO7oM_E/edit#slide=id.p<br>
slide7. SERVICENOW | PRODUCTION SUPPORT<br>
slide8. SERVICENOW | PRODUCTION SUPPORT RELEASE PROCESS Releases occur every 2 weeks
Changes are made on Tuesdays and Thursdays between 5:00 – 7:00 pm (SNOW maintenance windows)
Bug? Defect? Report through Incident
Enhancement? Use ServiceNow General Request Form COMING SOON!
Audience = sent bi-weekly to all fulfillers
Planned content includes:
Links to release notes
Tips and FAQs
Process Tips and Reminders
Major announcements, onboarding of new groups, new features, etc. FULFILLER NEWSLETTER RELEASE NOTES Provides details of system changes
Tracking of individual requests or incidents prior to release are on the dashboard
Production Release Notes
https://drive.google.com/drive/u/1/folders/0BwNMbNLZlc0Nc1RMU1c3QkZJUFE<br>
slide9. https://uit.stanford.edu/service-management/servicenow<br>
slide10. SERVICENOW | KEY REMINDERS<br>
slide11. LEARN ABOUT PRODUCTION CHANGES
Visit Production Support section of project website https://uit.stanford.edu/service-management/servicenow
Look for Fulfiller Newsletter – initial edition expected before winter close
ONLINE TRAINING RESOURCES
Online Training for Incident and Request available via STARS
Coming soon: Online courses for Change Management and Knowledgebase
SNOW-3000-WEB SERVICENOW PROJECT | REMINDERS<br>
slide12. KNOWLEDGE WORKSHOP
Monday, November 13 @ 1:30 – 4:30 in Redwood G19
Focus: Writing Compelling Knowledgebase Articles with End Users in Mind
Register via STARS
More info: https://uit.stanford.edu/service/techtraining/knowledgebasetraining
INTRODUCTARY REPORTING WORKSHOP
Tuesday, November 14 @ 1:30 – 3:00 in Redwood G19
Replicates information originally presented in April 2017
Video recording of April 2017 workshop available: https://stanford.app.box.com/s/h4m5cpi2wd5etauoxj2lb8m924alnu1r SERVICENOW PROJECT | REMINDERS<br>
slide13. SERVICENOW | OPEN DISCUSSION AND QUESTIONS For more information about the project:
https://uit.stanford.edu/service-management/servicenow<br>