SUNY SICAS William Holmes The Power of Communication 2 Agenda SICAS: who and what are we? My Perspective The Communication Problem How do we solve this problem? Where we are and where we want to be Closing Summary SICAS Who are we? 4
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Presentation Transcript
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SUNY SICAS William Holmes<br>
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The Power of Communication 2<br>
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Agenda SICAS: who and what are we?
My Perspective
The Communication Problem
How do we solve this problem?
Where we are and where we want to be
Closing Summary<br>
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SICAS Who are we? 4<br>
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Student information and campus administrative support center (S.I.C.A.S) “The SUNY SICAS Program supports the administrative software, service and training needs for campuses using offerings from Ellucian's™ product line. This includes Ellucian™ software, enhancements to the Banner baseline, ODS, Extender, Workflow, Argos, documentation, consulting and training. A Governance Board and Executive Committee comprised of member campus administration and staff helps guide the philosophy, policy, direction, and accountability. With various membership options, the program serves state operated campuses, community colleges and private institutions statewide.” 5<br>
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Evolution of the sicas center 1990
13 State Campus Members
Four Developers
The goal was to create a centralized software support to save money across the state 2024
75 different campuses, public and private, varying levels of membership
Over 50 employees with a variety of education backgrounds
Technical and Functional Support as service options
Program Support for Degree Works
Provide Solutions and Support for Banner SIS to members campuses 6<br>
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The Power of communication The Problem 7<br>
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NAVIGATING communication in sicas Microsoft Teams
Release Notifications
Release Questions
Internal Database Troubleshooting
Microsoft Outlook
Patch Notifications
Teams Meeting Invites
Updates from Tickets 8 Team Dynamix
Release Questions
Internal Troubleshooting
Updates from Tickets<br>
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Where we are now Creation of a “Communication Standard”
The SICAS iPaaS Team
A year ago the following positions/roles were developed
Newly established Project Governance Committee
New Project Coordinator, Service Desk Coordinator, Business and Communications Coordinator positions
Developing project processes to help with tracking and communication
Organization Wide Surveys 9<br>
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Where we are going Clear Guidelines and Workflows
Developing project processes to help with tracking and communication
Bridge the gaps between moving pieces
Move away from older technology and embrace newer 10<br>
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THANK YOU William Holmes
Technical Solution Specialist
William.holmes@oneonta.edu<br>
