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Stakeholder Stakeholder

Stakeholder - PowerPoint Presentation

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Stakeholder - PPT Presentation

Management PMI Knowledge Areas Importance of Project Stakeholder Management Identify all people or organizations affected by a project to analyze stakeholder expectations and to effectively engage stakeholders ID: 584976

project stakeholder management stakeholders stakeholder project stakeholders management social engagement managing managers media identify expectations identifying key projects teams control processes register

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Presentation Transcript

Slide1

Stakeholder Management

PMI Knowledge Areas Slide2

Importance of Project Stakeholder ManagementIdentify all people or organizations affected by a project, to analyze stakeholder expectations, and to effectively engage stakeholders

2Slide3

Change and Organizational ImpactProjects often cause changes in organizations, and some people may lose their jobs when a project is completed. Project managers must learn to identify, understand, and work with a variety of

stakeholders

Examples

of Stakeholder Impacts from cases

3Slide4

Project Stakeholder Management ProcessesIdentifying stakeholdersPlanning stakeholder managementManaging stakeholder

engagement

Controlling stakeholder

engagement

4Slide5

Identifying StakeholdersInternal project stakeholdersExternal project

stakeholders

Additional Stakeholders:

Program Director

Labor Unions

Potential Customers

5Slide6

Stakeholder RegisterA stakeholder register includes basic information on stakeholders6Slide7

Classifying StakeholdersA power/interest grid can be used to group stakeholders based on their level of authority (power) and their level of concern (interest) for project outcomesEngagement Levels

:

Unaware

Resistant

Neutral

Supportive

Leading

7Slide8

Sample Stakeholder Analysis8Slide9

Planning Stakeholder ManagementAfter identifying and analyzing stakeholders, project teams should develop a plan for management themLimit AvailabilityRestrict who prepares itDon’t write everything down

9Slide10

Managing Stakeholder EngagementProject success is often measured in terms of customer/sponsor satisfaction10

Expectations Management MatrixSlide11

Issue LogsUnderstanding the stakeholders’ expectations can help in managing issuesIssues should be documented in an issue log, a tool used to document, monitor, and track issues that need resolution

11Slide12

Best PracticeProject managers are often faced with challenges, especially in managing stakeholdersSuggestions for handling these situations include the following:Be clear from the start

Explain the consequences

Have a contingency plan

Avoid surprises

Take a stand

12Slide13

Controlling Stakeholder EngagementCan you control stakeholders?

13Slide14

Ways to Control EngagementParticipation in kick-off meetingsMeet before hand with key stakeholdersEngagement activities and deliverables throughout the projectStakeholders As Key Project Team

Members

On some IT projects, important stakeholders are invited to be members of the project

teams (Example

: Northwest Airlines and

ResNet

)

14Slide15

Social Media for Project ManagersElizabeth Harrin, author of Social Media for Project Managers, describes the pros and cons of several social media tools, including blogs, collaboration tools, instant messaging, microblogs

like Twitter

and Facebook, podcasts, RSS, social networks, vodcasts (video podcasts),

webinars, and wikis

Harrin provides advice for when to use social media and when not to use

it

15Slide16

Chapter SummaryManaging stakeholders is now the tenth knowledge area in the PMBOK® Guide.Processes include:Identify stakeholdersPlan stakeholder managementManage stakeholder engagementControl stakeholder engagement

16