PDF-Enhance Customer Service Results with an IVR System

Enhance Customer Service Results with an IVR System. With online account management features and streamlined communication channels utilities can deliver superior customer service while riving down operating costs Oracle Utilities Customer Self Service allows utilities to harness the power of custome NYCT Providers . MTM’s Mission. Mission:. MTM is a medical and transportation management company whose mission is to partner with clients in developing innovative solutions for accessing healthcare, increasing independence, and connecting community resources in the most cost-effective manner. To achieve this, we leverage our core competencies in managing customer service operations and building provider networks.. Mahmoud Elhefnawi. April 2013. Contents. 2- . Services process . Model. 3- Process . development. 6- . Services KPI- Small control . loop. 1- Quality Assurance organization chart. 7- . Audits . Procedure - large . Chapter 7. Learning Objectives. Understand the characteristics of service processes and know how they differ from manufacturing processes.. Construct a service blueprint.. Demonstrate how services are classified.. About Me. Founding Director at Netsend. Providing outbound e-billing services since 2005. Up-close experience of working with Shared Service Centres throughout Europe & US.. Non-executive Director of the Association of International Credit Directors. Learning Objectives. Explain . how to follow up to assess customer satisfaction.. Explain how to harness technology to enhance follow-up and buyer-seller relationships.. Discuss how to take action to assure customer satisfaction. Slide . 1. Enterprise Service Requirements. Reasons. Customer. Issues. Dealer. Mgmt.. System. Xtime. Cloud. System. 1. Deliver a consistent. and convenient customer experience. BMW needs. to . provide . Strategic Vision. Engage & Learn. The Voice of YOU. INSPIRE Customer Service Agenda. Leadership Vision and Workshops Objective. CS Survey Results. Coaching and Modeling INSPIRE. Share INSPIRE Model Examples. Lunch N Learn. Lunch. Learn. Do. Lunch N . Learn Agenda. Things are happening at DET!. Customer Service survey scores. DET Workshops update. Personal brand concept. INSPIRE model examples. What’s in it for you?. Dr. Ron . Lembke. How are Services Different?. Everyone is an expert on services. What works well for one service provider doesn’t necessarily carry over to another . Quality of work is not quality of service. LO9–1: Understand the characteristics of service processes.. LO9–2: Explain how service systems are organized.. LO9–3: Analyze simple service systems.. LO9–4: Contrast different service designs.. Welcome to Creating a Positive Customer Experience Observe Share Do In a study of 703,041 respondents, Inspires and Motivates is rated as Most Important Manager Peer Direct Report Self Other Total Inspires and Motivates Others GOODS AND SERVICE DESIGN CHAPTER 6 DAVID A. COLLIER AND JAMES R. EVANS 6-1 Describe the steps involved in designing goods and services. 6-2 Explain the concept and application of quality function deployment Ms. Denise Yvonne Nakitto is vastly experienced in customer service with over 7 years work experience in the customer experience space. . She is currently the Customer Experience Quality Assurance Supervisor at UMEME Ltd. .