PPT-True Colors of Customer Service

Stephanie Blanck Sablanckmsncom Before You Can Give Great Customer Service You Need to know your own style of responding to others in social situations This session will introduce you to your True Colors and then show you how to apply your true colors to customer service as an instructor and colleague . Web email chat and social media are now very important channels for customers Still many customers prefer to contact companies with a phone call URP57347D57347FRPSDQ57527V57347SHUVSHFWLYH5735957347WKH57347SKRQH57347LV57347QRW57347DOZDV WKH57347PRVW5 NYCT Providers . MTM’s Mission. Mission:. MTM is a medical and transportation management company whose mission is to partner with clients in developing innovative solutions for accessing healthcare, increasing independence, and connecting community resources in the most cost-effective manner. To achieve this, we leverage our core competencies in managing customer service operations and building provider networks.. Which color are YOU??. BLUE. Whatever Blues decide to do with their lives, it must involve people!. Caretaker. Optimistic. Passionate. Enthusiastic. Imaginative. Cause oriented. Peacemaker. True romantic. Mahmoud Elhefnawi. April 2013. Contents. 2- . Services process . Model. 3- Process . development. 6- . Services KPI- Small control . loop. 1- Quality Assurance organization chart. 7- . Audits . Procedure - large . But Why Be Average?. Sailing away the winter blues with ISFAA …. 2015 Winter Conference. Customer Service Impacts Everyone. Students. Community. Staff. “The customer’s perception is your reality.”. But . Why Be Average?. Customer Service Impacts Everyone. Students. Community. Staff. “The customer’s perception is your reality.”. Source: . Kate . Zabriskie. Today We’ll Discuss. What does customer service mean to you?. and . Showing. . Your. . True. . Colors. Abby DiPasquale, MPH, MCHES. Wellness. Works. 1-800-852-8300. adipasquale@memun.org. Knowing True Colors. Imagine the people you interact with daily.. Do you always understand how and why they do what they do?. Leveraging a Customer Focused Approach to Drive Both New and . Up-Sells. Melissa Harris, MBA. CEO, Telecom Training Corporation. CANTO Sales, Marketing and Customer Care Forum. August 4-5, 2016. 1. Agenda. Through Knowledge of your Students. Guiding Questions. How does knowledge of . our . students help to create a culture for learning. ?. How can we get to know our students?. Why is it important to know . Gregg Descheemaeker. Photo Source: www.timetoknow.com. 2. What does transformation look like?. Photo Source: www.timetoknow.com. 3. …still the same?. 4. Maybe this is what it looks like?. Who are your “customers”?. NYCT Providers . MTM’s Mission. Mission:. MTM is a medical and transportation management company whose mission is to partner with clients in developing innovative solutions for accessing healthcare, increasing independence, and connecting community resources in the most cost-effective manner. To achieve this, we leverage our core competencies in managing customer service operations and building provider networks.. Welcome. Facilitator Introduction. Ice . Breaker Activity. . Session . Goals. Understand Yourself. Understand Others. Appreciate Differences . . . Introduction. . History and Why . True . Colors . Keys to Personal Success Welcome Your Facilitator Who’s Here – Ice Breaker Activity Seminar Goals Understand Yourself Understand Others Appreciate Differences Welcome True Colors History True Colors What is True Colors? • True Colors is an inventory designed to help you better understand yourself and others . •True Colors is an activity used to promote the appreciation of individual differences