Lync Inside Business Applications Albert Kooiman Senior Technical Product Marketing Manager Microsoft Corporation Session Objective Show demos of the Lync Platform in action Enhancing collaboration among people ID: 619516
Download Presentation The PPT/PDF document "Forget about IT: How about" is the property of its rightful owner. Permission is granted to download and print the materials on this web site for personal, non-commercial use only, and to display it on your personal computer provided you do not modify the materials and that you retain all copyright notices contained in the materials. By downloading content from our website, you accept the terms of this agreement.
Slide1Slide2
Forget about IT: How about Lync Inside Business Applications?
Albert KooimanSenior Technical Product Marketing ManagerMicrosoft CorporationSlide3
Session ObjectiveShow demos of the Lync Platform in action
Enhancing collaboration among peopleReaching the right peopleCustomer CareSlide4
Communications Enabling your Business
4
Enhance Communications
“
Enhanced Presence
”
“
Click to Communicate
”
Communications context
Cut-down Human Latency
Notifications and Alerts
Interactive OutboundExpert Finder
Extend the Reach of the ApplicationWeb ChatQuery-Response BotsInteractive Voice ResponseSlide5
Enhancing Collaboration among People Communicating
Contextual CollaborationSlide6
demo Messing with PresenceSlide7
demo Conversation TranslatorSlide8
demo Proposal TrackerSlide9Slide10
The Lync/OCS Virtual receptionist is a touch screen kiosk application for an unattended office lobby. The application serves as a communication portal for visitors to meet with or talk to company personal. The solution utilizes a touch screen monitor, a camera, and microphone to communicate with personnel.
The solutions is for situations in which a receptionist either cannot be present or is not a cost effective option for receiving visitors.Save money on reception costs while enhancing security.
Visitor Reception
Lync OCS Virtual Receptionist serves in an unattended office lobby to give visitors access to personnel.
Provide secure access to guests via Lync. Visitors can search personnel and begin conversations from the kiosk.
Visit
www.insource.com
to learn more. Slide11
ProtoSphere – Don’t Just Meet, Engage
ProtoSphere creates an always on virtual collaboration workspace to bring people together in the enterprise.
Learn more at
www.protonmedia.com
. Watch a
short video
demo of ProtoSphere. Read a case study on how research firm PPD utilizes
ProtonMedia and Microsoft Technologies.
Immersive, Social, Learning in the Cloud
Virtual Collaboration
ProtoSphere leverages Lync and SharePoint to bring the right people and the right data together at exactly the right moment to increase the speed and effectiveness of knowledge transfer. It is a humanized, social display layer of interconnected shared spaces. Each representing an always on Lync conference call working both in the cloud and on premises.
Participants are represented by an avatar connected to a SharePoint profile, blog and wiki. Allowing your organization to leverage the power of social production to create and manage knowledge.Hold your culture together over distance in an engaging, human way with an immersive 3D environment. The contextual environment makes learning transformative and is fully integrated with your unified communications infrastructure.Slide12
Cutting down Human Latency
Outbound CommunicationsSlide13
demo Reminder Bot
setreminder "stop presenting"
6/26/2012
6
:50:00
A
MSlide14Slide15
Crew Dispatch SystemSlide16Slide17
Fortek
Vision Call-Out allows all emergency responders in the field to receive relevant information instantly and simultaneously on the appropriate delivery channel, such as TETRA, Short Message Service, or instant messaging delivered by GPS.
With Lync as the communications backbone it takes advantage of rich presence information, instant messaging, voice calls, and conferencing. As a result, emergency response agencies can integrate instant data communications into live crisis-management operations and federate with undeclared agencies during an emergency.
The VISION Call-Out application provides operators with a view of their resources on a map and the ability to select an action:
Send an instant message containing details of an incident.
Perform a call-out message requesting a response from the officer—this then changes that person’s status within the system.
Send a message and a URL with an image—for example, to be used in a missing person’s alert.
Emergency Response
Fortek
Vision enables emergency responders to quickly report on and asses resource availability and incident response needs.
For more information visit www.fortek.co.uk.
Fortek VisionSlide18
demo IM an ExpertSlide19
Consumers to Business Scenarios
Inbound CommunicationsSlide20
demo Sustained Engineering BotSlide21
demo Visual IVRSlide22
demo Contact Center demoSlide23
prairieFyre
Contact Center is a modular, integrated software suite that provides sophisticated contact center functionality. It combines Automatic Call Distribution (ACD) and a modular suite of feature-rich, web-based applications with presence-aware telephony, conferencing, messaging, and agent mobility in a familiar, easy-to-use Microsoft Office interface.
Customers can quickly be recognized and calls can be prioritized and routed to the appropriate areas.
Supervisors can control agents and queues and with real-time reporting and forecasting adjustments can quickly be made to maximize service and optimize resource utilization.
prairieFyre
Contact Center is for companies with 10-250 agents. It delivers a broad feature set without the complexity or high costs associated with larger deployments.
Contact Center
prairieFyre Contact Center allows for efficient distribution, monitoring, and control of both in office and remote agents.
See prairieFyre Contact Center for more information.
prairieFyre
Contact Center for LyncSlide24
Wrap-upSlide25
Lync Server 2010
UC Managed API 3.0
Notifications & Alerts
Bots & IVR
Contact Center
Portals & Gateways
Your
Server
Application
Lync 2010 Managed API
Integrate Lync 2010
Contextual Conversations
Extend Lync 2010
Build your Kiosk UIYour Client Application
Lync 2010
Two Key APIs: Lync Managed API & UCMASlide26
Questions and AnswersSlide27
Lync Sessions at TechEd Europe 2012
Tuesday14:45 in
G106
:
EXL312
- Forget about
IT, How about Lync Inside Business Apps?!16:45
in E102: EXL313 - Lync 2010: Planning Voice Features Wednesday
17:00 in D204: EXL313 - Lync Deep Dive: Dial Plans and Voice ManagementThursday
8:30 in Hall 9B: EXL314 - Microsoft Lync 2010: Availability, Resiliency & Recovery10:15 in Emerald: EXL412
- Lync Deep Dive: Edge Media Connectivity with ICE14:45 in Emerald: EXL411 - Best Practices in Securing Lync Edge Servers Friday 10:15 in Hall 2: EXL410 - Lync 2010: Planning Voice Deployments 14:45 in Hall 9B: EXL308
- Lync Server Notes from the Field: Deployment Options Slide28
Resources
Connect. Share. Discuss.
http
://europe.msteched.com
Learning
Microsoft Certification & Training Resources
www.microsoft.com/learning
TechNet
Resources for IT Professionals
http://microsoft.com/technet
Resources for Developers
http://microsoft.com/msdn Slide29
Evaluations
http://europe.msteched.com/sessionsSubmit your evals online Slide30
©
2012 Microsoft
Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the
part
of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation.
MICROSOFT
MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.