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Nortel Contact Center:  An Overview Nortel Contact Center:  An Overview

Nortel Contact Center: An Overview - PowerPoint Presentation

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Uploaded On 2018-11-09

Nortel Contact Center: An Overview - PPT Presentation

Symposium ACD Press F5 to begin presentation Click on your mouse or use the spacebar or arrow keys to advance to the next slide 1 Contents Table of Contents Call Center Concepts H ow the ACD routes calls ID: 723573

skillset agent calls center agent skillset center calls call agents time contact reports skillsets performance click select report historical unusual identify skill

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