Copyright © 2013 by The McGraw-Hill Companies, Inc. All ri - PowerPoint Presentation

443 views
Uploaded On 2016-03-25

Copyright © 2013 by The McGraw-Hill Companies, Inc. All ri - PPT Presentation

McGrawHillIrwin Part 3 UNDERSTANDING CUSTOMER REQUIREMENTS 5 2 Company Perceptions of Customer Expectations Expected Service CUSTOMER COMPANY Provider Gap 1 Gap 1 The Listening Gap 5 ID: 269031

research customer expectations service customer research service expectations customers services listening management perceptions attributes performance gap information effective communication

Link:

Copy

Embed:

<iframe width="560" height="315" src="https://www.docslides.com/embed/269031" frameborder="0" allowfullscreen></iframe>

Download Presentation from below link

Download Presentation The PPT/PDF document "Copyright © 2013 by The McGraw-Hill Com..." is the property of its rightful owner. Permission is granted to download and print the materials on this web site for personal, non-commercial use only, and to display it on your personal computer provided you do not modify the materials and that you retain all copyright notices contained in the materials. By downloading content from our website, you accept the terms of this agreement.