BASIX The project aims to Institutionalize a spirit of client orientation and protection in the organization through a 3 pronged approach Aligning Operating Systems Training on Client Protection ID: 794842
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Slide1
Mainstreaming Client Protection and Promotion in SKS
BASIX
Slide2The project aims to
Institutionalize a spirit of client orientation and protection in the organization through a 3 pronged approach
Aligning Operating Systems
Training on Client Protection
Building in the
Promotive
aspects
through financial literacy,
counselling
Livelihood (Economic activity) planning
Slide3Approach to implementation
‘
Build-operate- transfer’ mode of engagement
Design Phase
Vision Clarification Workshop with the senior management team
Design and Development of Systems
Content grid developed
Preparatory phase
Training design and content developed, standardized and language customized
Orientation and training of Master Trainers
Roll Out Phase
:
Implementation of systems and processes
ToTs
to Host trainers
Large scale training and orientation programs to staff and clients
Concluding Phase- Handover
Slide4Design Phase
Vision Clarification Workshop
with the senior management team and key stakeholders , major issues & concerns to:
Enunciating Social goals of the organization
Reiteration of the target segment of clients
Gap Analysis
in current systems and processes
Organizational Processes- Planning, Implementation, Incentives, Monitoring, Reporting and
reviewing;
Organization & people capability towards high delivery & transparency
Information Technology capabilities
Operational Processes and Practices-
Client identification, appraisal, service delivery, training, service monitoring, client feedback and grievance
redressal
mechanisms, client level impact assessment
Communication – Client and staff
Slide5Design Phase ..contd
Design and Development of Systems
Identify all changes that need to be made to integrate client protection principles into:
Organizational processes
Planning, Implementation, Monitoring, Reporting, Review and Evaluation
Operational processes
Client identification, appraisal, service delivery, training, service monitoring, client feedback and grievance
redressal
mechanisms, client level impact assessment
Content grid developed
Basic training content for different levels- ground staff, supervisory and managerial
levels
Slide6Preparatory phase
Training design and Content development- standardized and language customized (appropriate methods to be used)
CP - B-A-LAMP
Promotion - TLS
Identification of Master trainers (
Sr
and
Jr
)
Training and Orientation of MTs
Slide7Roll out phase- Training
First roll-outs in the states of WB, Karnataka,
Odisha
, Maharashtra and Bihar (
abt
75% of clients); subsequent in remaining states
MTs to train ~ 20,000 staff for 1 day each covering CP and Promotion in two distinct phases
MTs to conduct
ToTs
for ~ 800 Host trainers in two distinct phases (gap of 6 months)
Host trainers to conduct 90 min capsule client training on CP and Promotion in 2 distinct phases ~ 1.77 lakh
centres
Slide8Roll out phase- Organizational system
MIS, Internal Audit
& Analytics
Benchmark, best practices and Metrics/ SLAs
Process stabilization
Formats
/
templates for review
Replication
& scalability ability
Slide9Concluding Phase
Quality
assurance & SLA monitoring dashboards
Process Improvements
Manuals development
Training- Induction Programs for handover
Project concluding workshop
Platform for case studies– success
stories
Exit Surveys for effectiveness of intervention
Hand
over and transfer of process information, manuals, formats alongside inducting and orientation workshop for project conclusion
Slide10Composition
of the team
Advisory Team
Mr. Vijay Mahajan
Strategic Design Team
Dr. Sankar Datta, Dean (Academics & Programs ),The Livelihood School
Dr.KV
Gouri ,
Dy.Dean
, The Livelihood School
Ms. Rama
Kandarpa
, Sr. Vice President, BASIX
Dr. S.L Narayana
Central Team ( from BSFL, BASICS Ltd, TLS and B-A-LAMP) :
Research and Analysis, Training Design and Content development, Material development, Program Implementation
Slide11Time Line
Activity
Time line
Tentative
date
of completion
First cut deliverables
Within
10 days of workshop
Jan
15, 2012
Design Approval Workshop
Within 1 week from submission of design
Jan 21, 2012
Training modules ready (design and material development)
Within
10 days of design approval
Jan 31,
2012
Master Trainers
ToT
2 batches of 2
days each
Feb 2
nd
week
ToT
of 800 Host trainers on CPP
30 batches,
25 Trainers Teams
Feb 3
rd
week
20,000 staff of SKS trained
500 batches, 50 MTs
March 1
st
week
to April
Client training on CPP
1.77 lakh
centres
, 800 trainers
March to June
Regional
workshop after 24000
centres
trg
completion
April
ToT
on
Promotion
for 800 Host trainers
2 day training
July
Client training
on
Promotion
1.77 lakh
centres
Aug- Nov
20,000 staff of SKS trained on Promotion
30 batches, 25
Trainers Teams
August
Slide12Teams from TLS and B-A-LAMP
1
Strategy & Guidance
Dr
Datta
Dr
Narayana
2
Implementation and Overall Coordination
Gouri
Ramakrishna
3
Module Design
Dhruv
Dr. Narayana
Rajendra
Dr. Tabrez
Bubu
N. Srinivasa Rao
Dr Datta
ETG
EFG
4
Module Development
Swamy
Ramakrishna
Anamika
Srinivasa Rao
EFG
Rabbani
Satyanarayana
Ageya Tripathy
Sainath
and ETG
5
Material Translation
EFG
ETG
6
Research Analysis
Sneha
Indira
Slide13Dec 26th
- Info
reqd
from SKS- Gouri
Data room to be set up- Dec 28
th
- Rama
Background material – Dec 26
th
–
Navin
and
Srininvas
Joining kit- SKS
ppt
, Project
ppt
- Rama
Criteria for selection of MTs, HTs- Dec 27
th
– XTA
Detailed Project plan- Dec 31
st
- Gouri
Content Grid – Jan 7
th
– T,A