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To enrol or for condential informationicwgxtraconzwwwinnercitywomensgrouporgnzInner City Women146s GroupPO Box 78059 Grey Lynn Auckland 1245icwgxtraconzwwwinnercitywomensgrouporgnz. Handling an Irate Resident on the Telephone on the Telephone 1. Remain Calm... Remain Calm... pleasant, concerned, and sincere. Treat this angry Resident as friendly and genuinely as you did the d Do I get angry sometimes?. Why? In what situations? . How do I usually react? . What do I do when I’m angry?. Did my anger ever fix the problem?. Did I ever hurt someone else because of my anger ? How did it feel afterward?. Joe LaBracio . Irate. – Adjective. Angry or enraged . Example. Angry Customer. Ignoring any attempt to be calmed. Never stoop down to this persons level . Option A – get up, defend your downed co-worker, bound to receive the same fate Dan had . Mark Toombs. University of Central Florida. Division of Continuing Education . Opening Thoughts….. “I understand a fury in your words, but not the . words.”. . William Shakespeare. “Never impose your thoughts or words on those you . What is Anger?. anger is "an emotional state that varies in intensity from mild irritation to intense fury and rage.“. Anger can be caused by internalized thoughts and/or by external events (triggers) . WHY WE GET ANGRY ?. When our freedom is taken away. When we are not recognized as we want to be. When we are reduced to little or nothing. When we feel we are humiliated. When what we believe is not accepted. The Sermon on the Mount Series [12]. Matthew 5:21-26. ©. . January 17, 2016. Pastor Paul K. Kim. OVERVIEW . OF JESUS’ SIX . ILLUSTRATIONS. OF . HEART-RIGHTEOUSNESS. “. You have heard that it was said… but I say to you.” . Mr. . DiMartini. Miss . Nikocevic. Review of Stress. Stress ties into anxiety, which can lead to anger, which may lead to conflict. Stress Management Video. . Anger. Everyone . feels angry at times, but it’s important to know how to express your feelings in a healthy way without: . By: Claudia Schmidt , MS, . LPC. Mental health supervisor. Nueces county juvenile justice center. What is . Anger. ?. An emotional state that can vary in intensity from mild annoyance to rage (. Spielberger. friend. , . NOT your enemy. Pragya Shrestha. Gestalt Institute of Nepal. Why this topic?. Anger is much misunderstood as it is taken as negative behavior in my country.. Many of us . introject. , . THE SILENT . KILLER . Bro. . Danjuma. . Ogbere. TEXT. EPHESIANS 4:26-27. "Be angry, and do not sin": do not let the sun go down on your wrath, nor give place to the devil. . NKJV. Anger: The Silent Killer. WHERE DOES IT COME FROM?. WHAT DOES ANGER FEEL LIKE?. What kind of person do I want to be?. Do I like treating people this way?. What consequences will I pay if I blow up?. How do I feel after my anger explodes?. September 16, 2019. Let’s start by listening to the NPR story about anger and the fight against AIDS. The question is does anger motivate people (yes!!!). But what else does it do?. POLI 421, Framing Public Policies. What does anger feel like - physical changes?. It can be frightening when your anger overwhelms you. But there are ways you can learn to manage your anger when you find yourself in difficult situations..