PPT-Responsible Hospitality Practices

1 Introduction Please work your way through the following learning pages There will be a short assessment at the end of each section on this online course You can open two windows on your computer one for the lesson and a second for the assessment. Chapter 1 – Defining Hospitality and Tourism. Segments of Hospitality & Tourism. Lodging. Food Service. Travel. Tourism. Sports & Entertainment Events. Hospitality Industry. Group of businesses composed of establishments related to lodging and food-service management. . MEAL FELLOWSHIP WITH THE MESSIAH. Len Bartlotti. OCC 11 Dec 2011. FOOD & CULTURE. Food & Eating in the Bible. Food & Ethnicity. Food & Ritual . Food & Feasting. Strange Foods. History of Food & Spices. “ With . heavy hearts, they left the city of Jerusalem. As they walk and talk, they are joined by a stranger. They tell the stranger how they had hoped that Jesus of Nazareth might be the Messiah. They share their stories with him. Once they get to the town, they offer the stranger hospitality. He accepts and eats with them. During the meal they recognize Jesus in the breaking of the bread. and. The importance of . community building. Margo Truett. Pastoral Assistant. St. Anne Church, Columbus, GA. Agenda. Share your ideas!. . 1. DEFINE!. . . 2. Importance of . Genesis 18:1-8. Ephesians 4:32. Hospitality: . “the act, practice, or quality of being hospitable; solicitous entertainment of guests”. Given to Hospitality. Bible teaches the responsibility for every Christian to be hospitable. Standard 1. What is Hospitality?. “The reception and entertainment of guests, visitors, or strangers with liberality and good will”.. Oxford English Dictionary. Three Main Objectives of Hospitality. What is Marketing?. Is . our . i. ndustry . t. oo . d. iverse . to . have . a . common . m. arketing . a. pproach. ?. A. Diversity of the Hospitality and Travel Industry. B. A Common Marketing Approach Is Available. Vocabulary. Arsonist. Burglar. Criminal. Hazard. OSHA Natural Disaster. Security . Terrorist. Thief. Threat. Hospitality. Services. (. 3. rd. ed.) (pp. 235 - 236). . Major Categories of Threats to Security. Chapter 1 – Part 1. Bellringer. What do you think of when you hear the word Hospitality?. Hospitality Industry. Hospitality – means meeting the needs of guests with kindness and goodwill. . Hospitality Industry – Provides services to people away from home. Hospitality Past, Present, & Future Chapter 3 Early History The hospitality industry probably began with the Sumerians. 4000 BC lived in a region near the Persian Gulf (Mesopotamia) Sumerians built taverns and served beer to people in the surrounding areas (some of the first hospitality businesses) . Importance of Quality Service. Quality Service. Universal customer expectations include:. To be treated with dignity and respect. To have their requests be handled accurately and efficiently. Honesty in menu descriptions. Theprincipals expertise is varied and complementary specializing in Golf and Country Club Operations Resorts Hotels Real Estate Development and Lifestyle Programming The team has a proven track record A hotel management professional can function in any of the fields listed above. Hotels, resorts, fast food chains, and restaurants are just a few of the major jobs available in the hospitality industry. A Benefits of Hospitality Courses has always been a popular career choice among students. 1.4.1 Food related causes of ill health. 1.4.2 Symptoms and signs of food-induced ill health . 1.4 Food safety in hospitality and catering. 1.4.1 – 1.4.2 Food related causes and symptoms of ill health .