CSM Event 22 nd April 2008 Keith Baker Deployment Specialist Microsoft UK Session agenda Customer goals and challenges Current status Changing Perspectives How does this relate to you ID: 703618
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Slide1Slide2
The Changing Face of Deployment CSM Event 22nd April 2008
Keith BakerDeployment SpecialistMicrosoft UKSlide3
Session agendaCustomer goals and challenges
Current statusChanging PerspectivesHow does this relate to you?
What’s changed ?
Available Resources
Deployment
processes and best
practices
QuestionsSlide4
Customer goals and challengesSlide5
Key Environmental GoalsWhat customers want…
Increase Operational Agility
Growth
Competitive edge
Customer service
Regulatory compliance
Device management
Varying skill sets
Mobility
Reduce Costs and Complexity
Improve Security
PC maintenance
Server sprawl
Legacy platforms
Deployment and maintenance
Identity management
Software updates
Malicious attacks, viruses, spam, etc.
Evolving threats
Patch management, virtual private network, etc.
Secure accessSlide6
Customer challenges What customers are experiencing…
Applications
Operating System Compatibility
Inter Application Contention
Testing overhead
Inconsistent and ad hoc user installations
High Cost
of administration
Local User Data and Settings
Deployment Processes
Data Loss
Extended
rebuild
times
Inconsistent manual backup
/ restore
processes
Regulatory compliance issues
I
nfrastructure and tools not implemented
Difficult to maintain and update when things change
Inconsistency and variationsSlide7
Current statusSlide8
Where to focus ?Slide9
Source: IDC 2002, Microsoft Primary Quantitative Research. 400 30-minute phone surveys of IT professionals in data centers with 25 or more servers
More than 60% of
TCO
over a 5-year period is driven by people costs.
0
10
20
30
40
50
60
70
Staff Costs
Downtime
Training
Software
Hardware
The Manual Reality
People and processes make the biggest differenceSlide10
Changing PerspectivesSlide11
Microsoft WIM imaging technologyBasis for current Microsoft platform’s installation – common to Client and Server, applicable to recent legacy platforms
Removes need for third party imaging toolsSmall footprint, network efficientFile based and so non destructiveAbility to modify elements of the build at the point of delivery – speed and flexibility
WinPE
2.1
Replacement for DOS Boot environment.
New tool set
Single configuration file for install and build, image manipulation tools etc.
Things have changed
Technology EnablersSlide12
So I need some tools then...Well, yes and noThe old adage is still true, a tool is only as good as the overall process in which you use
itNew tool sets bring new possibilities, so don’t just look for ways to fit them in to the old processes.Step back, look at best practice guidance, market trends, see what leaders are doing or planning to do. They may be bigger, have more resources, or smaller and more agile etc, but you can still cherry pick the best concepts and adapt
.
The key point is to avoid traditional short term deployment focused decisions. Examine where your real costs lie over the life of a machine and focus decisions on those.Slide13
Traditional Deployment ObjectivesAre they still the right choices?Speed - what’s the quickest way to put the operating system and a core group of applications on to a machine
Cost – Deployment is expensive. Having the fastest build time means more machines in a given timeframe so the cost are lower. This is the primary goal.Build – the “corporate build” has to be extensively engineered as it will form the platform for a number of years and so be designed to cope with all of the needs during this period. (In essence, making many of the decisions for this whole period, today). Slide14
Business As Usual ObjectivesWhat are the priorities here?Managing Change – that image you started deploying last week – two of the apps need changing to new versions and there is another app to add
Patching – we spend longer installing all the current patches than it takes to do the install in the first placeCost – sending a engineer out each time we need to rebuild a machine is very expensive.New machines – drivers and hardware support is part of the image so we need a new one when machines types are added/updated Build – There are things the business require which aren’t in the build and some things need changing
Testing overhead – changes take too long and cost too much Slide15
Current thinkingMany companies are now focusing on the whole life costs of machines, often in line with a 3 or 5 year refresh cycleDeployment has a cost associated with it, but taken out of the constraints of single financial years budget, it becomes clear that the traditional basis for deployment objectives can lead to substantially greater costs in terms of on going BAU support and maintenance
Focus is now being placed on cost effective BAU processes which encompass the ability to implement deployment of the “Corporate Build” and applications Slide16
How does this relate to you?Slide17
Deployment Vs BAU Management
3-5yrs
BAU
BAU
NT4 Domain
NT4 - 9x Clients
AD
W2K Clients
Point Solution
£
Point Solution
£
Point Solution
£
AD 2003
XP/SP2 Clients
Vista Clients
Office 2007
BAU
3-5yrs
Point Solution
£
Traditional Deployment Approach:
Blinkered A to B solution. Requirement for change will result in........
70 %
of IT Spend
3-5yrsSlide18
Deployment Vs BAU Management
continued...
BAU
BAU
NT4 Domain
NT4 - 9x Clients
AD
W2K Clients
£
£
£
AD 2003
XP/SP2 Clients
Vista Clients
Office 2007
BAU
£
Traditional Deployment Approach
Managed Desktop Environment:
Long term view. Focused on reusability of investment and flexibility
AD 2003
Managed Desktop
BAU
Vista/Office 2007 implementation project utilising reusable
Managed
Desktop Infrastructure componentsSlide19
Build Architectures
User
Applications
Office
Core
Utils
O/S
Monolithic
(
Thick image)
Image
Dynamic Delivery
Advantages
Quick installation times
Minimal Infrastructure
Fast skills acquisition
Well known approach
Disadvantages
High propensity for change
High testing overhead
Inflexible
Large no of images
Does not scale easilySlide20
Build Architectures
Modular
(Thin image)
Image
Dynamic Delivery
Advantages
Flexible
Manageable
Testing overhead reduced
Fewer images required
Disadvantages
Increases build times
Initial set up more complex
Infrastructure requirementsSlide21
Desktop Deployment Cost
Basic
Manual
Deployment
$1,300
per PC
USMT, ACT, WinPE, WDS, ImageX, WIM
Standardised
Light
Touch Deployment
~
$580
per PC
Deployment automation with Zero Touch
(SCCM, SCOM
)
Rationalised
Zero
Touch Based Deployment
$230
per PC
Source:
“Core Infrastructure Optimization Research, Survey of Findings
,”
IDC,
June 2007Slide22
Zero-Touch
Heavy-Touch
x
Limited best practices - steep deployment learning curves
Basic infrastructure and limited compatibility inventory
Repetitive manual processes result in high labour costs and inconsistent results
Manual Processes
Light-Touch
Semi-Automated Processes
Best practices and end-to-end prescriptive guidance enable “light-touch” deployments
Standardised
infrastructure and central HW/SW inventory for more predictable and reliable deployments
Semi-automated processes deliver lower
BAU
and support
costs reducing ongoing
TCO
Automated Processes
Best
practices and lifecycle management guidance enable ‘zero touch’ deployment, even in remote
locations
Rationalised
infrastructure and dynamic inventory allows IT to align with business
needs
Automated
processes deliver lowest
BAU
and IT labour costs and highest long term TCO savings
Cost: <
$230/PC
*
Cost: >
$1300/PC
*
Cost: ~
$580/PC
*
Reducing
Deployment Cost And Complexity
*
Source:
“Core Infrastructure Optimization Research, Survey of Findings
,”
IDC,
June 2007Slide23
Basic
Standardised
Rationalised
Dynamic
Cost Center
More Efficient Cost Center
Managed IT
infrastructure
with limited
automation
Request driven management
Managed and
Consolidated IT
infrastructure
with maximum
Automation
SLA accountability,
change management
Fully automated
management,
dynamic resource
usage, business-
linked service level agreements (SLAs)
Business Enabler
Strategic Asset
Uncoordinated, manual infrastructure
Problem driven management
Structured approach:
Not trying to run before you can walk
Core Infrastructure Optimization ModelSlide24
What’s Changed ?Slide25
New ToolsSYSPREPSETUP
IMAGEXWindows System Image ManagerPEIMGWindows Deployment ServicesOCSETUPPNPUTIL
WAIK
Bitlocker
Configuration Tools
PKGMGR
BCDEDIT
Application Compatibility
Toolkit 5.0
User State Migration Tool 3.0
Volume Activation ToolsSlide26
Client and Server O/S delivery Single SolutionClient deployment
O/S - Vista (32 and 64 bit), XP (32 and 64 bit)Configuration and settingsApplication installationUser data and settings
Server deployment
O/S – Server 2008, Server 2008 Core, Server 2003
Hardware config (raid, NIC teaming etc.)
Server roles
Application installation
Common tool setSlide27
Tools Replaced For New O/S’sWINNT.EXE and WINNT32.EXE
Replaced by SETUP and imagesMS-DOS boot floppiesUse Windows PE!Setup Manager / NotepadUse Windows System Image Manager for editing XML files
SYSOCMGR
Replaced by OCSETUP, PKGMGR
Remote Installation Services
Replaced by Windows Deployment Services
(retains “legacy support”)
RIPREP and RISETUPSlide28
ChallengesSteep learning curveUnderstand use and capabilities of individual tools, their roles and how they can be used
Current practices may no longer be a good fitMuch of the deployment processes required for new O/S’s can be utilised for their predecessors Opportunity to re evaluate current practicesHow can the best use of this opportunity be made and also minimise the overhead in doing so
Microsoft Deployment Toolkit (MDT) 2008 Solution Accelerator provides help and
guidanceSlide29
Available Resources Slide30
What is MDT2008 ?
A free Solution Accelerator
Download from:
http://www.microsoft.com/deployment
End-to-end guidance, best practices, and tools for efficient planning, building, and deploying
Microsoft
Windows, Office and other apps
Based on real-world experience
Increases automation
Decreases costsSlide31
Detailed Project Guidance and Job Aids
Deployment
Workbench MMC
TechNet Deployment Center
Microsoft Deployment Toolkit 2008
MDT
2008
simplifies
Windows
operating systems and Office deployment, configuration and application installation, includes
comprehensive process guidance, job aids and
tools corresponding
with
each phase
of
the
project
.Slide32
Microsoft Deployment Toolkit:Deployment Scenarios
New ComputerA new installation of the standard platform and pertinent applications are
deployed to a new computer where there is no user data or profile to preserve.
Refresh Computer
Re-image a currently managed machine to
bring it to the current standard platform and including delivery of the pertinent applications or rebuild to
address
an issue.
This scenario includes ability to preserve existing user data and profile(s) on
the
computer.
Replacement Compu
ter
A new installation of the standard
environment
is
deployed to a new or re
provisioned computer, along with pertinent applications plus apply
user data and profile(s) migrated from an existing computer. Slide33
Microsoft Deployment Toolkit:Deployment Methods
Lite Touch Installation (LTI)Deployment without management infrastructureManually initiatedUses network share, Windows Deployment Services, CD/DVD, or USB
Refresh, upgrade, replace, new
computer
Zero Touch Installation
(ZTI)
Uses SMS 2003 OS Deployment Feature
Pack or integrates with SCCM native OS deployment
Scheduled via
SMS or SCCM and is completely
automated
Centrally monitored with Microsoft Operations Manager (MOM) 2005
or System Center Operations Manager (SCOM) Management
Pack
Refresh, replace, new computerSlide34
Microsoft Deployment Toolkit: Advantages
Dynamic driver injection at point of deliveryReduces number of builds requiredFlexibility to cope with new hardware
Reduces management overhead
Build changes at point of delivery based on:
Hardware, Network Location, Mac Address, Machine Name or BIOS Asset
tag using
a Database Lookup
Non
destructive delivery
User state and data never needs
to
leave the machine –
reduces migration time, network load and storage requirements Slide35
BenefitsAutomated builds reduce costs and increase reliabilityDynamic Driver injection based on PnP ids reduces number of builds required for XP and Vista
Vista HAL independence makes a single corporate image a realityStandardisation and consistency reduce support incidents and raise end user satisfactionReduced complexity decreases patching and update cycle times through lower testing overheads
Change management simplified and more responsive to business requirements
SCCM Task
Sequencing
engine provides extensive automation of
LTI
processes enhancing
standardisationSlide36
RoadmapSlide37
Microsoft Deployment ToolkitRoadmapSlide38
QuestionsSlide39Slide40
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The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation.
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