16 Reading 9 Writing 30 Talking 45 Listening Good Communicators Establish Rapport Establish Trust Determine Outcome Never Mind Read Gather Information Listen Seek to Understand Add Only Whats Helpful ID: 644196
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Slide1
We Spend 70% of Our Time Communicating With Others:
16% Reading
9% Writing
30% Talking
45% ListeningSlide2
Good Communicators:
Establish Rapport
Establish Trust
Determine Outcome Never Mind Read
Gather Information
Listen
Seek to Understand
Add Only What’s HelpfulSlide3
HALT Communication When You Are:
Hungry
Angry
Lonely
TiredSlide4
Fear
Hurt
Anger
Disappointment
Discouragement
Resentment
Insecurity
What Other Emotions???
Affect CommunicationSlide5
Activity:
Paper Fold Slide6
The Meaning of the Communication Is the Response You Get.
If you get a different response than you expected, clarify or communicate in another way.Slide7
“I know that you believe you
understand what you think I said,
but I am not sure you realize that
what you heard is not what I
meant!”
Slide8
COMMUNICATION:
WORDS = 7%
TONE OF VOICE= 38%
BODY LANGUAGE= 55%Slide9
Activity:
Draw What You HearSlide10
3 Levels of Communication:
1. Vocabulary
2. Voice Inflections
3. Non-Verbal BehaviorSlide11
People Communicate through 3 Senses:
1. Visual: See
2. Auditory: Hear
3. Kinesthetic: Feel
Speak
Their
Language
Slide12
Words to Avoid:
“But”
“You Never”
“You Always”
“Why?”
“Confront”
“How Hard Would It Be?”
“Whatever!”
“Can’t”
“You People”Slide13
Helpful Words:
“Because”
Use “I” Statements
Replace “But” with “And”
“Feedback”
“If Your Don’t Mind”
“How Easy Would It Be?”
“I Need Your Help”
“May I?”
“Let’s Go Ahead”Slide14
WHAT
You Say Is Not as Important as
HOW
You Say It
“Be
gracious in your speech. The goal is to bring out the best in others in a conversation, not put them down, not cut them out
.” (Colossians 4:6)Slide15
Pay Attention to Your
Tone of Voice/Inflection
/
Does it match your words?
Does it accurately convey what you want them to hear?Slide16
“Oh”
Say the word, giving it the following meaning:
Shock
Pleasure
Questioning
Doubt
Displeasure
Detachment
Resentment
Anticipation
Surprise
Letter in the AlphabetSlide17
Pay Attention to Your Body Language, Facial Expressions
Does it/they accurately convey what you want them to hear?Slide18
Pay Attention to
Their
Body Language
Mirror or Match It
Look for & Listen for Cues
(Response/Reaction)Slide19
Listen
More than
You
Speak
“Understand
this, my dear brothers and sisters: You must all be quick to listen, slow to speak, and slow to get angry
.” (James 1:19)Slide20
We
speak at a rate of about 150 words per
minute
But
we can hear at a rate of about
1,000 words per minute
What
do we do with this
time?Slide21
Poor Listening Habits:
Interrupt, Finish People’s Sentences
Jump to Conclusions
Parental, Give Advice
Make Up Mind Before Hearing Them Out
Note Taker
React
Give No Response
Impatient
Change the Subject
Think About ReplySlide22
Activity:
ObjectsSlide23
ACTIVE LISTENING:
1. Acknowledge
2. Ask
3. AddSlide24Slide25
1
.
SENDER:
Sends message
2
.
RECEIVER:
Hears
and
responds
3.
SENDER: Clarifies
4
.
RECEIVER:
ConfirmsSlide26
Acknowledge:
Mirror: “So you
…
” Repeat what they said
Paraphrase
: “What I heard you say
was
…
” “Is that accurate?”Slide27
Ask Clarifying Questions
“When You Say _____, What Do You Mean
Specifically
?”
“Tell Me More
…
”
“Anything Else?”
Get to Specifics, DetailsSlide28
Respond:
In their language (See, hear, feel)
Say it the way they best hear it. Slide29
Activity:
Put It All TogetherSlide30