PPT-Forces Affecting Growth and Change in the Hospitality Industry

Chapter 2 Copyright 2010 by John Wiley amp Sons Inc All Rights Reserved FORCES AFFECTING GROWTH AND CHANGE The changes that are occurring now in the business environment are tremendous Managers must understand the various forces that are driving these changes and affecting their businesses in order to be effective. Chapter . 1. Copyright © 2010 by John Wiley & Sons, Inc. All Rights Reserved. What Is Hospitality?. Many peoples’ definition of hospitality extends only to restaurants and hotels. In reality, it goes far beyond this and includes any organization that provides food, shelter and other services to people away from home. I. Factors Affecting Rivalry Among Existing Competitors (A-1). Oligopolistic Market. Major Producers. Acuity Brands and Hubbell. OSRAM Sylvania. Philips Lighting. TCP International. Zumtobel. General Electric. macroenvironment. Q1. what are the industry’s dominant economic features?. Market size. growth rate. the number & sizes of buyers and sellers. the geographic boundaries of the market. The degree of product differentiation. Chapter . 2. Copyright © 2010 by John Wiley & Sons, Inc. All Rights Reserved. FORCES AFFECTING. GROWTH AND CHANGE. The changes that are occurring now in the business environment are tremendous. Managers must understand the various forces that are driving these changes and affecting their businesses in order to be effective. Standard 1. What is Hospitality?. “The reception and entertainment of guests, visitors, or strangers with liberality and good will”.. Oxford English Dictionary. Three Main Objectives of Hospitality. Chapter . 2. Copyright © 2010 by John Wiley & Sons, Inc. All Rights Reserved. FORCES AFFECTING. GROWTH AND CHANGE. The changes that are occurring now in the business environment are tremendous. Managers must understand the various forces that are driving these changes and affecting their businesses in order to be effective. Teaching . and. . learning. material A1.1, A1.2, A1.3, A2.1, A2.2. Welcome and introduction. Introductions. Housekeeping. Health & safety. Phones. Breaks and lunch. Hospitality industry sectors. Chapter 1 – Part 1. Bellringer. What do you think of when you hear the word Hospitality?. Hospitality Industry. Hospitality – means meeting the needs of guests with kindness and goodwill. . Hospitality Industry – Provides services to people away from home. Dr. Mark H. Mortensen. 66.490.211 and 212. Tues &Thurs 2:00 to 3:15. . 3:30 to 4:45. Manning School of Business. Today. Attendance. Discussion on Porter 5 Forces Industry Analysis. Group workshop – create a 5 Forces chart for the industry that includes Starbucks, Dunkin Donuts and McDonalds. Nicole Fiamingo. 1. Five Forces Industry Analysis . Description & Purpose. Developed by Michael Porter. Provides an understanding of an industry and its participants. Used as a means to decrease the gap between a firm’s external environment and its internal resources. . Importance of Quality Service. Quality Service. Universal customer expectations include:. To be treated with dignity and respect. To have their requests be handled accurately and efficiently. Honesty in menu descriptions. Adapting CloudApper could automate your manual way of dealings with customers and add competitive advantage to your business.

Learn more: https://shorturl.at/NaKAj goal. Provide you with a better . u. nderstanding and knowledge of the hospitality . i. ndustry. What is it. Focusing on hotels. Careers. Education. Engaging & Interactive. Why are you here today?. Cohl. Johnston, Frederick . Reinink. , Karen . Tscherner. , Stephen Shannon. What is the problem?. We are growing, but are not following the path originally set by our company values and not recognizing our internal capabilities.