PPT-4.02 Understand sales processes and techniques to enhance customer relationships and to

Define the terms motivation and valence Motivation The drive to do accomplish or buy something like a getting an A or buying a car Internal and external motivators Valence the degree of importance or value attached to a reward. Consulting. D-Bamboo Home & Garden Shop. Key Concern. To ensure the long-term surviva. l of D-Bamboo Home and Garden Shop. PESTEL Analysis. Political. . 3. Branches of Government: Executive, Legislative, Judicial. 1.02B Explain the role of customer service as a component of selling relationships.. Distinguish . between customer service as a process and customer service as a function.. Customer . service in selling. Tank You. 1. Chapter. What Is Selling?. Personal Selling Today. A New Definition of Personal Selling. The Golden Rule of Personal Selling. Everybody Sells!. What Salespeople Are Paid to Do. Why Choose a Sales Career?. Learning Objectives. Explain . how to follow up to assess customer satisfaction.. Explain how to harness technology to enhance follow-up and buyer-seller relationships.. Discuss how to take action to assure customer satisfaction. Embedded. Coaching. Motivational. Social and Collaborative. Integrated . With CRM. Mobile &. Cloud. Smart. Qualification. Map People . and Influence. Discover Insights. Competitive Strategy. Action . Distinguish . between customer service as a process and customer service as a function.. Customer . service in selling. . Is . a process rather than a function. Is . a relationship rather than a department. Presented by: Dieter Giblin | Sharon Shaw. On behalf of the PSA Sales & Marketing Committee. Introduction. Learning . Objectives. Explore ideas for improving closing ratios, shortening sales cycles, increasing sales with existing customers, and generating referrals. .. Marketing. Distinguish between Process or Function. Customer Service. Customer Service Process. Flow. Provides the overall structure providing a consistent set of processes to record and track user contact. . CRM. Saleslogix. Saleslogix Overview . Why Choose Saleslogix?. Ready to extend, integrate, and customize. Cloud, on-premises, or hybrid deployment options. User empowerment with. Personalized dashboards and interfaces. Why Choose Saleslogix?. Ready to extend, integrate, and customize. Cloud, on-premises, or hybrid deployment options. User empowerment with. Personalized dashboards and interfaces. Developing and Maintaining Long-Term Customer Relationships Chapter 12 1 Is not about creating a large number of transactions Is one that attracts and retains customers over the long-term Considers customer needs, wants, and expectations Topic 4. CUSTOMER RELATIONSHIP MANAGEMENT. Customer relationship management (CRM) is a model for managing a company’s interactions with current and future customers.. CRM refers to the methodologies and tools that helps businesses manage customer relationships in an organized way.. . b. y: . Berk TUNCALI. A short video about CRM…... https://. www.youtube.com/watch?v=N35SicxQvsI. Customer relationship . management refers . to the practices, strategies and technologies that companies use to manage, record and evaluate customer interactions in order to drive sales growth by deepening and enriching relationships with their customers. , . A 4-WEEK strategy document. CPSA Meeting in a Box:. A series of 15-minute guided presentations to help increase your team’s performance. . Pre-learning:. 2. Facilitator: One week prior to your meeting, please inform your sales team to prepare...